My Thoughts - Bo's BlogSpot

Banner day for Bo's Oatmeal Stout, that has been brewing for a week now. The yeast is pretty much finished doing it's thing and now we make sure the gravity (sugar content) is balanced and consistent for 3 days. Yesterday, I checked the gravity with my hydrometer (very cool science equipment) an...

The buzz words are a little different today, but customer service is a phrase that is used to the point where it has lost its meaning. Don't you think? So having said that, are you using popular buzz words to separate yourself and what are you doing to do it (give good customer service, that is)?...

I am stoked. You have no idea. I got a wonderful surprise from my wife for Christmas....a home brewing beer kit. A friend, Justin Davis that has been brewing for 3 years and has his own beer blog with his wife, Mollie came over Friday and we brewed beer....can I just say.....Very Cool! We started...

I am flat worn out already and I am barely 22 hours in. Nonetheless, I am dedicated to making sure I start off on the right foot. One of my goals for 2009 is to remain dedicated to posting and commenting on Active Rain among many other things. I am committed to Active Rain as one of the vehicles ...

  This will be my last post for the year and what an incredible year it has been! No need to recap it except to say that it has certainly tested everyone's mettle. Our collective wills have been put under fire and perhaps we have not seen the worst of it. But, I will say this...we are profession...

............it is your reputation afterall, that is on the line! In the seemingly ever decreasing arena of real estate related vendors and providers (title, appraisal, mortgage companies, lenders, servicers, even banks and realtors, etc.) there are certain things that you should know in order to ...

We have some really cool people here on Active Rain. Case in point....Melissa Grant. She is a very bright and very nice person. I had the ocassion to reach out through the vehicle of blog posting, commenting and reciprocal and friendly exchange to pick up the phone the other day and have one of t...

But before you do read this check my first post about this very subject Bad decisions come from bad information.......A lesson in customer service. For those of you that already know, please read forward This details of my most recent and gladly final run in with Sprint and the outcome of the exp...

The story: It started on the 27th of October and began with the notion of changing phones and a 1 hour discussion to make sure all the right decisions were being made to transfer numbers (port over in wireless speak)) and not incur any additional charges. So far so good. The Sprint customer servi...

Hi Tweets! This is my second post in what I think is going to be a series. When I posted my first earlier in the week,(click here) I got a lot of feedback from many of our colleagues here in the Rain and one of the common concerns among many is the confusion of what Twitter is actually supposed t...