Listening is the most important part of sales, and it's also the most important part of customer service. There's no service, and no sales, without good listening.Recently, I've been on the receiving end of bad customer service and bad sales. It's so bad that I had to blog about it. Because it's
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07/26/2008
Yesterday was a lot of fun - I had the pleasure of being a panelist at Inman's Bloggers Connect in San Francisco and was honored to be surrounded on stage by bloggers I truly respect: Laurie Manny (Long Beach Real Estate Home), Teresa Boardman (St Paul Real Estate Blog) and Linda Davis (Eastern C
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07/25/2008
