RECENT BLOG POSTS
When I say the words “customer service” a wide variety of ideas pop into one’s head. Perhaps an example of an interaction with a sales clerk that was pleasant and made you really want to go back to the store again. Or another experience, like the one I had with the cable company that didn’t go so...
03/23/2018
Without a doubt, the best advice I received when I began my business as a transaction coordinator was to take care of your clients first and they will take care of you. My mentor knew that there was such value in taking care of those who were already there in front of you. She encouraged me to in...
03/11/2018
8 Things I wish I’d Known BEFORE Starting My Transaction Coordinating Business Sometimes I can’t believe that it’s been 13 years since I started my own business. Other times it feels like it’s been forever. Over the years there have been a lot of things I’ve learned, many the hard way, that I wis...
02/18/2018
It wasn’t too long ago that Jen decided she was ready to take her career as an assistant to the next level. Intrigued by the idea of the title Transaction Coordinator she began, the way many of us do, with extensive internet research on the topic to see what the big ol’ web had to say. As she res...
01/13/2018
Recently I had a conversation with a client who we coordinate transactions for, she’d been working hard, and she hadn’t written a contract in almost a month. Needless to say she was frustrated! She told me she looked around the office saw others were having success, doing the same things she was....
01/06/2018
One of my favorite words to say is Lagniappe, (pronounced LAN-yap) which means “‘to increase; to add’”. The idea of getting something a little extra when making a purchase makes us all smile. That extra is something that exceeds our expectations, like a baker’s dozen. The little extra things when...
12/30/2017
By Beth Barnett, Director of Communications I remember hearing this phrase as a brand-new agent. I don’t think the ink on my license had dried yet! This sounded great and I remember being so excited. I also remember that in my inexperience and naivete that I hadn’t a clue what that statement mean...
12/04/2017
Top 10 Reasons to Fire Yourself as Transaction Coordinator and Delegate Your Way to a Raise! Several years ago I met with the owner of a Florida based brokerage about encouraging the agents who worked with him to use our Transaction Coordinator services. There were several savvy Realtors in his f...
11/30/2017
Checklists are not unique in bringing a transaction coordinating business to order and nothing new to my fellow entrepreneurs. Yet, many resist and often work much harder than necessary to get from start to finish. Many mistakes can be dramatically reduced or eliminated by putting together simple...
11/27/2017
More than 17 years ago, when I started in real estate, we didn’t use the internet. There were no websites to get instant information on taxes or neighborhoods. We didn’t have “CrackBerrys” or “iPhones” to instantly know when someone wanted us either by mail or text. Yet, closings took place day a...
11/23/2017
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Michelle Spalding

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