I use Log Me In to help my mother in law in another state with her computer. It is much easier to use this program than to explain to her how to fix something. I've been doing this for a few years now, with no glitches. There are competing programs out there, but this is the one that is easiest for me to use, and I trust it - so far so good. There are several categories of pricing to choose from - I use the pro account.