The Marc Austin agency is committed to delivering the highest level of customer service and an outstanding customer experience. Similar to a dentist, we will ask to schedule semi-annual coverage checkups as your insurance needs may change. Does your agent do this? When was the last time you sat down with your agent face to face to review your coverages? Never, or years ago is what most of our customers said before they switched! We pledge to make absolute certain you are covered with the right policy for you and that no question you may have regarding your coverages goes unanswered. American Family Insurance offers the total package, a one stop shop by offering over 150 unique products backed by the best claims department in the business and ultra competitve rates with phenominal multi-line discounts.