Chris Mamone, Senior Loan Officer (Keller Mortgage)

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Susan Nealey
Coldwell Banker Residential Brokerage - Annapolis, MD
No Pressure! Ever!

I would check the obituaries.  Then I would think along the line of ....she lost her job and is too embarrassed to tell her.  Marital problems....the fact that she was excited for the re-fi and saving money on it makes me think that it is something that will stop her from finishing the loan process.

Feb 28, 2015 06:12 PM
Dipti Thakkar
LAER Realty Partners - Andover, MA
On a team with Praful Thakkar

Now you can disappear too  - when they call.

Jul 08, 2018 10:21 PM
Ajay Pandya
e-Merge Real Estate - Columbus, OH
Realtor Ajay Pandya

Now that is a huge concern for them - the buyers may lose deposit!

Feb 22, 2018 09:04 PM
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Check out their facebook pages to see if you can figure out what happened, by their posts.

Feb 28, 2015 12:20 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Send them a letter, especially if they are under contract.

Nov 19, 2019 10:15 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Call the police??!! 

Mar 27, 2016 10:33 PM
Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real estate consulting

im just clicking back through some of the old Q and A's, looks like this one got lots of good answers.

Mar 01, 2016 01:57 PM
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

I would move on to the next've made the've sent the emails, there's nothing more you should do.  Perhaps they were baited away by another lender?  Perhaps they died (I've seen this happen)?  Perhaps they were arrested (I've also seen this happen)?  They could've lost their job....there are SO many reasons people disappear during the process (even more reasons if they haven't given you an application fee)


Your best bet is to reach out (which it sounds like you already have) and then continue to focus on the clients that want to get to the closing table.

Mar 01, 2015 01:52 PM
Cheryl Ritchie
RE/MAX Leading Edge - Huntingtown, MD
Southern Maryland 301-980-7566

Send a release with a return stamped envelope to get them off the fence or know one way or another.

Mar 01, 2015 11:31 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

Larry Johnston has a good suggestion. Is there anyone else you can call?

Mar 01, 2015 09:37 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I hope that nothing bad has happened to them.  You can do a search and try your best to touch base with them for that reason.

Mar 01, 2015 05:23 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

If they're in a contract, call their agent.  If not . . . I wouldn't bother.  You have been shopped and dumped.  They just don't want to tell you.  

Mar 01, 2015 04:27 AM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

They may have changed their mind. 

Feb 28, 2015 10:24 PM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I drop then a letter that highlights the attributes of their life, they exhibited that make him/her/them exceptional, and people of exceptional integrity. I share the impression they made on me and how rare people of exceptional character are destined to influence the lives of many.

I invite them, at the time of their choosing to reconnect.

What ever the events the preceded the disappearance, the letter will dust the grime of the world from them and with or without me, have received the encouragement to go forward and make a difference.


Feb 28, 2015 09:17 PM
Richard Robibero, e-Pro, ABR, SRS
Panorama R.E. Limited - Toronto, ON
Selling Your Home as if it were My Own!

Hi Chris Mamone ... it looks like they just changed their mind. The funny thing is that it takes nothing to answer the phone and tell you "sorry, I'm not going to proceed".

Recently I called a business for some potential work. I liked everything they had to say and then they emailed me a quote. They called a day later but rather than me not pick up the phone and have them keep calling I of course pick up the phone and let them know"Sorry didn't know it would cost this much. Don't worry about calling me, I'll call you if I change my mind".


Feb 28, 2015 08:53 PM
Tom Bailey
Margaret Rudd & Associates Inc. - Oak Island, NC

Have you checked the obituaries? It could be she died. Stranger things have happened.

Feb 28, 2015 08:14 PM
Sham Reddy CRS
H E R Realty, Dayton, OH - Dayton, OH

If you exhausted all the places to look for them, then let them go, or seek the help of the loan officer that's working with them, or stop by the place they work at and drop off a note to be delivered to them

Feb 28, 2015 07:57 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Chris. It is most likely that they got cold feet or one reason or another and don't know how to tell you, so they just go away.

Feb 28, 2015 07:27 PM
Eva Erdmann
Lion International Inc. - Holiday, FL
interior decorator

As much as I don't like to go to extremes I would call Sheriff's Office, I would think that something happened to her.

Have a nice weekend,


Feb 28, 2015 07:25 PM
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

If you've reached out at least 3 times let it go. Sometimes clients go MIA and you waste time trying to connect when they've dropped out.

Feb 28, 2015 06:14 PM
Chris Mamone
Keller Mortgage - Tacoma, WA
Senior Loan Officer

Its one of my refinance clients. I structured a deal to save them 1% interest and $400 a month and she was all excited very easy to work with and then nothing... I've got a week until rate lock expires. I've never had a good client just up and leave with no communication.

Feb 28, 2015 02:40 PM
Andrew Scherer
Approved Mortgage Group - Doylestown, PA
Real Estate Representation At It's Finest

Chris, if this is a purchase, can you ask the agent to get back involved with selling you?  If not, have you sent a hand-written card?  Knocked on their door?

Feb 28, 2015 12:08 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Chris Mamone - happens once in a while - however, if only you have signed agreement, this consumer is a 'client', just an FYI!

Feb 28, 2015 11:45 AM
Eric Valente
Calabasas, CA

Sometimes it happens. Sometimes they disappear and come back again, sometimes they are gone permanently( hint: they home someone else to write the offer or another dirty reason). Hope, your clients are honest people and they have a good reason not to return your calls/emails/etc. 

Feb 28, 2015 10:40 AM
Ron Marshall
Marshall Enterprises - Saint Michael, MN
Birdhouse Builder Extraordinaire

Sometimes a family disagreement may be the reason....just stay in touch. 

Feb 28, 2015 10:17 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I will give it a week and then call again...they may be out of town for some reason...after that I may stop by the house if I know where they live/.

Feb 28, 2015 10:05 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Keep in touch.  Drop by and see them and ask what scared them off.

Feb 28, 2015 09:58 AM
Cindy Davis
SD Home Source Realty - San Diego, CA

Halfway through which process exactly? Are they in escrow? Buyer? Seller?

Feb 28, 2015 09:46 AM