John Meussner, #MortgageMadeEasy Walnut Creek, CA 484-680-4852 (Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA,)

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Rainmaker
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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393
  • Deceit. 
  • Rudeness.  
  • Habitual Tardiness. 
  • Laziness/Lack of Motivation. 
  • Inability to Perform Assigned Duties.

Ok -- that covers the situations where my dog goes onto my "bad" list.

A much lower threshold for clients.   Just sayin' I'm not rolling over for just anyone.  Nor does the dog.  But I digress.

Apr 01, 2015 05:47 AM
Rainmaker
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Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

John, the line is drawn in different places at different times with different people. So, I my answer is ... it depends.  No surprise there.  Sometimes I want to draw the line, cut the cord, let loose of the anchor but I cannot because I have a contractual obligation.

Sometimes people will say, and I will say it too, it's not my job ... but excellent customer service is doing things for people that others won't or typically don't do.

Apr 01, 2015 12:13 PM
Rainmaker
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Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Anything that would harm my career or family is off limits. Also, anything that wastes my time normally gets a thumbs down. 

Apr 01, 2015 11:17 PM
Rainmaker
342,189
Brenda J. Andrew
ULTIMA REAL ESTATE - Corpus Christi, TX
Professional Realtor in Corpus Christi, TX

If I am asked to do something unethical, or illegal.

Apr 01, 2015 11:09 PM
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Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

If I am multi tasking and working while on hold I will wait 30 minutes or so or unitl I need to make another call or do something else. If this happens more than once with the person or business I would getr very irritated.

Apr 01, 2015 10:34 AM
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John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

Haha let me clear up one thing, calling the IRS is definitely not on my "to do" list for clients.  This particular situation is a delay in transcripts caused by IRS system issues (we normally request transcripts and receive them within about 72 hours max).  We ordered these ones on 3/12.  I already did have my borrower go into the IRS system but he didn't have any luck either, so I'm trying to expedite it as much as I can since we've already extended a rate lock twice.  Borrower was willing to go to a local IRS office, too, but not all offices process these transcripts, and if you call the offices, they tell you to go online - you go online, and they tell you to contact the offices.  Fun times! 

 

Borrower tried...I'm still trying.  But definitely not sitting on the phone that long.

Apr 01, 2015 06:11 AM
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Paul S. Henderson, REALTOR®, CRS
RE/MAX Northwest. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

I am pretty liberal with my time when it comes to a client. Usually the wait time is far shorter than the estimate because so many people hang up...

Apr 03, 2015 06:47 AM
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Marie Story
Coldwell Banker - Pinecrest (Miami) - Pinecrest, FL
Broker Associate, Pinecrest (Miami) Specialist

I will not work with anyone who is disrespectful, inconsiderate or abusive of me or anyone else.

In my book, the person who asked you to call the IRS is all three!

Apr 02, 2015 01:48 AM
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Paul McFadden
Paratex - Seattle, WA
Pest Control, Seattle, WA.

When I am asked to do something illegal or unethical.

Apr 01, 2015 11:27 PM
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Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

I think it is wonderful that you are going the extra mile or hour for the borrower - I would be trying to do multiple things at the same time while on hold though.

Apr 01, 2015 09:42 PM
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Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

John, I can't help but notice that REALTORS® are saying "No way! Let the buyer handle it.",(and they are doing what they should do); but they honestly forget all the times that they say to the MLO: "This has got to close! Do something!"  True?  

My fellow REALTORS®, loan officers find themselves between a rock and a hard place regularly.  They get to know people at IRS, Corp of Engineers, the Courthouse, Codes, all sorts of employers, property management companies, and folk we do not remember.  We get to be buddies with a young first time buyer's daddies worrying about their little girls.  It can become a ministry, if one so choses.  My compliments to John.  He will get this deal done!

Apr 01, 2015 01:02 PM
Rainmaker
323,165
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

John, see if you can get the phone number for IRS Problem Resolution.  Not easy, but they handle such things as disputes, follow up on documentation, etc.  Find the right person?  Friend for life.

Apr 01, 2015 12:44 PM
Rainmaker
749,557
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Captain Picard drew a line in the sand and declared, "This far and no farther!"

However, his issues, in an imaginary world, seemed so much more significant than hearing a title agent go on and on about an abandoned permit for a garage door installation from 2003. And the abandoned permit has no bearing on the title insurance.

Well, I didn't draw the line there.

When others have no options (IRS) the culprit is free to do as they please.

In our business...there are way too many options.  Our lines look more like the long tail of a kite...somewhat less than fixed in place.

Apr 01, 2015 07:11 AM
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Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
Marketing Agent for The Todaro Team

that's beyond your job description.... let the client chase his own tax transcripts....

Apr 01, 2015 05:30 AM
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Richard Robibero, ABR, SRS
Panorama R.E. Limited - Toronto, ON
Selling Your Home as if it were My Own!

Anytime the other person starts whispering...

 

... you know they're about to mention something dodgy.

Apr 01, 2015 04:40 AM
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Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Speakerphone works well for these situations.

Aug 10, 2018 06:49 AM
Rainer
166,435
Demarco & Marisa
Remax Kings Realty - Riverside, CA
"The Choice is Clear!"

I do not accept rudeness or disrespect from a client.... Mainly the ones with the "You work for me so do as I say!!!!" attitude. ~Marisa

Apr 07, 2015 08:33 AM
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Margaret Kapranos
Century 21 Real Estate Alliance - San Francisco, CA
San Francisco Bay Area REALTOR. 415-608-5070

 In the sand?

Apr 06, 2015 07:06 AM
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Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

The top of my list is anything that would compromise our ethics.

 

Apr 06, 2015 05:12 AM
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Kristi Roberts
Kristi Roberts Group/Premier Estates & Homes, Inc. - Temecula, CA

I'll do what it takes to get the job done, but I would try to get the client to assist me on that one first.   I'm with many of the others in saying that anything illegal or unethical and they're done.  I am always willling to go the extra distance for my people, but I will not ignore deceit, blatant rudeness and/or disrespect for my time.   I've had to fire only a couple of clients and it's a hard thing to do, but it was for rudeness and disrespect.

Apr 06, 2015 03:46 AM
Rainmaker
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Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

I do almost anything my clients request or need.  I have a hard time saying "NO" to anything that is truly customer service related (of course nothing illegal or unethical is true customer service).    I am at a point in my life if there is something that is going to require a lot of time on the phone, etc.  I can have one of my staff do it for me.  :)  

Apr 04, 2015 04:32 AM
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Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Lack of motivation, not telling me the whole story so I can advise properly

Apr 04, 2015 02:48 AM
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889,300
Sussie Sutton
UTR Texas Realtors - Pearland, TX
UTR TEXAS Realtors - Rep for buyers and sellers.

I don't think that I would do that either. When a client is re-platting a property the governing city wants to make sure that all taxes are paid current. So I give that little task to the owner as a to do.

Apr 03, 2015 02:36 AM
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Kevin Beasley
New Start Realty & Relocation L.L.C. - Surprise, AZ
Designated Broker, New Start Realty & Relocation

Ya know Ill do anything in the world for my clients, until they start disrespecting me, then I politly refer them to my greatest adversary- One fuddy duddy Sun City realtor told me I was too thin skinned. But I noticed the bigger the commission the thicker his skin became as his self respect dwindled.

Apr 02, 2015 05:05 PM
Rainmaker
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

You are a good loan officer so I am sure you always do more than expected of you. 

Apr 02, 2015 05:40 AM
Rainmaker
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Evelyn Santiago, Managing Broker Heart Realty Group, Inc.
Heart Realty Group, Inc.. - Oswego, IL
Passionate About Real Estate & Our Clients!

Moving target - depends on the situation - no to illegal or unethical or dangerous.  I work short sales so being on hold with servicers can be a time to do yoga after putting the phone on speaker - deep breathing helps.  Currently dealing with a personal issue with one of the worst servicers on the planet that starts with O.  Lots of deep breathing while I tweet about how horrible their "Unparalleled" " service is.

Apr 02, 2015 04:12 AM
Rainmaker
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

John Meussner .... I find that "line" to be more of a moving target.  Not sure I can give a definitive answer other than saying I don't do illegal or unethical, obviously.  But I never say never to other tasks or items needing to be done.  Just when I do, I find that's exactly what the transaction needs me to do to move forward ... I hate eating my words ...

Gene

Apr 02, 2015 03:25 AM
Rainmaker
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Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

Foremost, I will never do anything illegal. But I find that if a suggestion comes up like that, the client just doesn't understand what the downside is for both of us. Secondly, I was going to say "being disrespected" but there are two ways this can go. If it becomes personal or about my abilities, well, I would cut the cord, saying they would be better off with someone else. If they just don't understand the situation and I can explain it to them, then I hang in there. 

Apr 02, 2015 01:57 AM
Rainmaker
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Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

Our clients make many demands on us and I usually try to accommodate.  Not being preapproved or looking at properties that are clearly above their price point are two things that come to mind.

 

Apr 02, 2015 01:30 AM
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Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Being on hold for a while and getting passed around a but is nothing when doing a short sale.  I use that hands free speaker mode and make sure the other lines to me are open and I have something to do on the computer.

I don't think I would want to even call the IRS, and I will wait as long as my wife expects me to wait

Apr 02, 2015 12:45 AM
Rainmaker
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Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

John, I do a lot for my clients whether in my job description or not, we all have the same goal, one extra helping hand never hurts. If it's something that would jeopardize my license, career or it's unethical, no way..no how!

Apr 02, 2015 12:03 AM
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Temple Callahan
Connect Real Estate - REALTOR / BROKER - Ventura, CA
Search Ventura County Homes For Sale CA

I dump buyer clients when they contradict themselves with their "wants and needs," and are constantly changing their gameplan.  For example, if they say they are open to townhomes and condos, and then after I show them 10 of them, they say they want a house.  Then the areas they want are no longer acceptable to them.  Ohh yeah, and then the new criteria is just above their price range, so they want me to throw low ball offers at listings already with multiple offers, or are already in back-up contingent status.  As far as sellers go, I had two sellers; a mother and a daughter.  The mother was as nice as could be to me when her adult daughter wasn't in the room.  I mean hug me, ask about my baby and husband, talk about having me over for ice tea, etc.  Then when her daughter was present, the mother would barely acknowledge me, and treat me like a second class citizen - as did the adult daughter.  I didn't dump them, thanks to a supportive pep-talking husband of mine.  But I generally try to avoid dysfunctional clients, especially after that emotional rollercoaster ride.  Those two fuddy duddy's were too much to figure out.  Too much confusion for me!  Lord help me.  Onward and upward!  ;-) 

Apr 01, 2015 11:49 PM
Rainmaker
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Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

I heard you always draw the line in the sand with a stick.  Actually if I waited 30 minutes, I wouldn't want to lose my place in line.  I put my phone on speaker and start working on the compter until someone shows up.  he wait doesn't seem so long when you're doing something.

Apr 01, 2015 01:33 PM
Rainer
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Beatrice Briseno
RE/MAX Unlimited - San Antonio, TX
Beatrice M. Briseno, GRI, CDPE, San Antonio, TX

Sellers who want to withhold pertinent information about their home. 

Apr 01, 2015 12:02 PM
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Wanda Kubat-Nerdin - Wanda Can!
Prado Real Estate South - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

In the sand. No, seriously, I will not be treated badly by any client (been there by an irrational husband whose wife just stood there with her head down while he screamed at me). It's mutual respect or nothing.

Apr 01, 2015 11:16 AM
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Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239
Real Estate One - Commerce, MI
Michigan homes for sale ~ yesmyrealtor@gmail.com

Sometimes the cleints have to do the work themselves.  It also depends on how busy you are

Apr 01, 2015 10:36 AM
Rainmaker
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Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

Wow, I wouldn't have accepted that task or anything like it. I take care of my business and my clients have to handle theirs. ALL their financial documentation is their business.

Apr 01, 2015 06:00 AM
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William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

My customer paitience runs out when the clients starts complaining with no reason to.

Apr 01, 2015 05:54 AM
Rainmaker
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Cindy Davis
SD Home Source Realty - San Diego, CA

I would not call the IRS for a client. No way. That is the client's job.

Apr 01, 2015 05:52 AM