Chris Webb, Tucson's Social Media Expert  (Nova Home Loans)

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Rainmaker
5,471,626
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

someone who knows what he/she is doing from start to finish....

Jun 09, 2015 06:41 AM
Rainmaker
1,561,863
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Updates, updates and more updates.  I want to be able to NOT have to remind a lender that my client needs to have the appraisal ordered, for example.

Jun 10, 2015 02:13 AM
Rainmaker
1,431,864
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I want one that will return my calls (or better yet answer the phone).  When there is a problem I want a lender that will brainstorm with me about ways to solve it.

Jun 10, 2015 01:56 AM
Rainmaker
401,037
Bill Dandridge
MKB, Realtors - Roanoke, VA
GREEN, ABR, GRI, EcoBroker

A good level of commnication is one of my requirements.

Jun 10, 2015 01:09 AM
Rainer
2,340
Juan Torain
Weichert, Realtors - Triad Associates - Winston-Salem, NC
Residential Marketing Professional

I look for a lender that will explore the best option for the buyer.  There are many programs and packages out there to help people purchase a home.  I have to earn my client's business and I want to be able to recommend a lending partner that will do the same.

Jun 10, 2015 12:58 AM
Rainmaker
48,897
Adele Langdon
Los Angeles, CA
Exclusive Realty Inc.

I want one that follows up and definitely keeps in touch with me. This is one of the most important relationships you will ever have in you real estate career besides the client.

Jun 10, 2015 12:54 AM
Rainmaker
1,553,527
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

Open communications with me and my buyer.  Timely responses and attention to detail.

Jun 10, 2015 12:39 AM
Rainmaker
432,579
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

I want and have lenders that I do not have to babysit- I know they are doing their job and they know I am doing mine.   Best relationships ever;)  If I am chasing a lender for things- I won't use them again.  I don't need daily updates- I only need to know if there is an issue and I need to help resolve it- I DON'T need daily updates- nobody has time for that;-)

Jun 10, 2015 12:39 AM
Rainer
25,565
Margi Popp
Long Realty West Valley, LLC-SCW - Sun City West, AZ
Phoenix West Valley

Yes communication is the key. That is why I have good reliable Mortgage Brokers that I recommend. Banks close on Friday and might be opened back up on Monday. Voice mail does not get it especially when I work all weekend I need someone who is available to answer my buyer or sellers questions. If the banks LO for this file is not in, no one ever seems to know who's on first!

Jun 10, 2015 12:11 AM
Rainmaker
1,074,912
Gloria Todor
Berkshire Hathaway Home Services - Newtown Square, PA
& Doug Durren (484) 431-3686 in SE PA

We prefer working with local loan officers who know the nuances of our older neighborhoods as there have been stumbling blocks that out of area loan officers/loans have fallen through and our local people came in and got us to settlement. We prefer a loan officer to be at the settlement table to ensure they are in the trenches with us when things get tough. 

Jun 10, 2015 12:06 AM
Rainmaker
356,539
Cindy Davis
SD Home Source Realty - San Diego, CA

Honesty. Don't tell me you can do something in a certain time period when ou can't.

Jun 09, 2015 09:31 AM
Rainmaker
6,033,890
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I look for a comprehensive follow up system. Many prospects do not become home buyers for months or years.

Jun 09, 2015 09:20 AM
Rainmaker
837,245
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Chris, I do not look for but believe is mandatory the lending agent be a top notch, proactive communicator that keeps everyone informed of progression and alerts ME before alarming the client.  This is not an expectation, but a mandatory performance parameter for a mortgage broker.

Now....what to I look for, what do I want to see in a preferred lending agent?

The ability to carry forward a Plan B. 

I, just like the seller and the buyer look for the ASSURANCE OF CLOSING.

Without a Plan B it's a all eggs in one basket scenario.  That is not a good plan.

Jun 09, 2015 09:01 AM
Ambassador
931,205
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

Most of the agents I work with want communication and to be in the loop - they don't have time to chase down updates or dig to find out what's going on. 

Jun 09, 2015 07:23 AM
Rainmaker
642,434
Gwen Fowler-864-916-2019 SC Mountains Lakes Homes
Gwen Fowler Real Estate, Inc - Salem, SC
Gwen Fowler Real Estate, Inc.

Timely communication and keeping to a schedule.  Not keeping my deal in underwriting for weeks or if you do telling me what is going on.

Jun 10, 2015 01:10 AM
Rainer
292,121
Ron Aguilar
Continental Mortgage - Saint George, UT
Mortgage & Real Estate Advisor since 1995

Everyone is correct. Today Mortgages require more documentation, but I am sure everyone knows that? On average it takes about one Loan Officer and one Processor/Coordinator to get the file to U/W and to Funding for every Five files per month. Sure, I could elaborate more about this but I have a file to manage right now... 

Jun 10, 2015 12:05 AM
Rainer
82,770
Jim Miner
Miner Noh & Associates - Phoenix, AZ
Loan Modfication & Short Sale Specialist

I look to see if they have Nova Home Loans on their business card!

Jun 09, 2015 11:54 PM
Rainmaker
3,619,433
Richard Weeks
Dallas, TX
REALTOR®, Broker

Keeps the buyer and the agent informed.  Has reasonable rates.  Is responsive to calls and emails.

Jun 09, 2015 08:57 PM
Rainmaker
829,622
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate www.ChandlerRealEstate.weebly.com - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Chris - Honesty - Don't sugar coat anything and tell me everything. Communication - Don't hide anything from me. If you have an issue I want to know about it because 9 times out of 10, I can help remedy it. Expertise - Finding the right loan program for my clients.

Jun 09, 2015 03:52 PM
Ambassador
4,308,044
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Chris Webb - Transparency. Honesty - and most important, keeping me informed all the way in the process.

Jun 09, 2015 03:08 PM
Ambassador
2,980,025
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Communication is a top priority for me.  I want at least a weekly update.

Jun 09, 2015 02:42 PM
Ambassador
2,216,058
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

Good communication is key. 

Jun 09, 2015 01:25 PM
Rainmaker
842,490
Dan Dee McGinnis The Pumpkin Man
HomeSmart - Phoenix, AZ

prompt communications

Jun 09, 2015 12:51 PM
Rainmaker
3,985,637
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Honesty, fairlness, does as they say and completes work in a timely manner.

Jun 09, 2015 08:18 AM
Rainmaker
699,027
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Communication.

Jun 09, 2015 07:29 AM
Rainmaker
1,682,389
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

friendly, cooperative and easy to communicate with.

Jun 09, 2015 06:03 AM
Rainmaker
237,097
Dale Taylor
Re/Max 10 New Lenox Illinois - Frankfort, IL
Realtor = Chicago Illinois Homes Townhomes Condos

Please do not have me find them a home, and put a deal together only to not get them financed.  I will loose friendship with you quickly if you do that.  Don't ever throw an application up at the wall and hope it sticks with me.

Jun 11, 2015 02:48 PM
Rainer
543,934
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Chris,

A professional team player, who helps my clients well & let's me know anything, I need to know, especially bad news. Creativity helps.

Jun 11, 2015 01:55 PM
Rainmaker
394,282
Brenda J. Andrew
ULTIMA REAL ESTATE - Corpus Christi, TX
Professional Realtor in Corpus Christi, TX

Good communication and honest communication.

Jun 11, 2015 03:15 AM
Rainer
3,005
James Ebert
Berkshire Hathaway Realty /Appraiser - Westlake Village, CA
Wide Range of LA area Real Estate Services

The lenders and mortgage brokers that work out best for me and my clients have great people skills, love being of service, are open minded, and have 20+ years of experience. Many in the industry are too busy, or just goal oriented. 

Jun 11, 2015 02:57 AM
Rainmaker
263,673
Sandra Paulow
Aspen Properties, Inc. - Pinetop Lakeside, AZ
REALTOR, Associate Broker, GRI, SFR

Responsiveness is number one with me.  I understand loan officers are busy but an update at least once a week keeps everyone informed about the process. 

Jun 11, 2015 12:26 AM
Rainmaker
1,638,727
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

I think that followup during the process with updates is helpful. One of my last closings the LO literally grunted out all info. Appraisal ordered? uhhh (affirmative).

I won't give my inhouse LO any business because he's horrible with followup. Takes him 5 days to do a prequal - his staff is great but he's the problem. I don't care how many drinks he buys me or pays for special seminars - he sucks at his job & he has a top team.

Jun 10, 2015 10:03 PM
Rainmaker
1,280,053
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Great question Chris. There are a few things that are important to me.

#1 Communication! Keep in touch with the client and with me during the loan process. Also, stayed connected to be when we don't have any active clients!

#2 Approachable. This is important for my client. I want my client to feel comfortable asking questions when needed.

#3 Knowledge. Know the available products for my client based on their needs, and ability to be approved.

#4 Support. I want to be sure the lender has the support necessary to do the job!

Jun 10, 2015 10:17 AM
Rainmaker
21,445
Leslie Campos
Tierra Antigua Realty - Safford, AZ
The Only CRS in Graham County

Communication. AZ now requires an LSU 5 days after contract acceptance. Also, if they have a team, I need to know who I might be communicating with regularly.

A solid look at the prospective buyers from the beginning of the process - I really don't like the on-line lenders and commercial banks who issue pre-approvals without taking a hard look at the buyer from the beginning. I've had too many buyers who thought they were pre-approved find out that they weren't because of overzealous and inexperienced originators. For me, that has happened mostly with commercial banks and on-line sources.

Jun 10, 2015 07:00 AM
Rainmaker
784,512
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Knowledge of product; good assistance to borrowers, association with good appraisers; integrity is understood.

Jun 10, 2015 05:30 AM
Rainer
304,075
Stephen Turner
Burkentine Realty Group (Burkentien Builders) - York, PA
The BIG Guy of NEW HOME SALES

As a new homebuilder, we look for Lenders who are able to handhold our cusotmers and can provide great service weekly and keep in touch with buyers during the 4-6months of the home buying/building process. It amazes me how not everyone can follow through on such simple customer service.

Jun 10, 2015 02:31 AM
Rainer
143,791
Sam Kader MLO 130505 MB 78982
Pacific Coast Financial LLC Lic# MB78982 - Seattle, WA
Real Estate NMLS 91980 Mortgage Broker Lic MB78982

Excellent post Chris! I agree with all of the above panels + empathy.

 

Jun 10, 2015 01:49 AM
Rainmaker
43,471
Melissa Sall
Sulek & Dutton Real Estate - Saint Clairsville, OH
Realtor ~ Belmont County ~ Ohio

Excellent communication with all involved parties. When everyone is in the loop and kept up to date, the transaction has a more positive outcome. A lender who's efficient and doesn't leave the file sitting around "for another day". Hustle! Hustle! Hustle!

Jun 10, 2015 01:37 AM
Rainer
229,759
Jill Winchel
Royal Shell Real Estate - The Koffman Group - Cape Coral, FL
We make it easy. You make it home.

Good communication! A great lender will be proactive and not wait til the last minute to ask for docs and will close on time.

Jun 10, 2015 01:35 AM
Rainer
19,576
Rose O'Reilly Sievers,CRS,SRES
Carlsbad, CA

I want a lender or a team that is available on weekends.  My buyer can't wait until Monday morning, when they want to make an offer on a home.  I expect them to call me within the hour, otherwise, I will find a different lender.  Communication and prompt responses is King.

Jun 10, 2015 01:28 AM
Ambassador
2,397,111
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Reputable, thorough with good communication and follow through.

Jun 09, 2015 11:37 PM
Rainmaker
4,798,978
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Honesty.

Feb 09, 2019 08:01 AM
Ambassador
4,897,258
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

The ability to do more than fill in forms, the ability to get the tough loans done for worthy buyers like small business people.

Jun 15, 2015 12:19 PM