Because they can, Bob? Because they don't care? Oh wait, those are questions and not answers! Sorry. I left AT&T years ago and it would take a lot to bring me back.

Verizon is the way to go.  AT&T is not the company it once was, all watered down now.

Good morning Bob. That is the reason that I do not use ATT for anything. Poor everything,

Good morning Bob. I have been a loyal Verizon user, they have served our family very well for many years.

Too bad you are having challenges with AT&T.

Make it a great week!

I was with At&t for many many years. Last year I switched my cell to T-mobile and... I wish I did it earlier.

I hate AT&T.  I've totally gotten rid of them at home and hope to be able to do so with my office in the next year.

Bob Crane If you are speaking about cell phone service, this is why I have Verizon.

Comcast may also be a the head of the line for poor service.

You may wish to take a closer look at Verizon.

Good question Bob.  I started out with AT&T and switched over to Verizon last year.  Big mistake.  As soon as I am out of contract it's back to Verizon I go

I hope they will improve their service. 

Are you referring to their customer service? I have found their coverage tends to be good... Haven't had many issues with customer service that I needed to speak to them about. However, I know big companies can be a nightmare!

I have had tech issues with AT&T, however I would argue that their customer service is 2nd maybe only to Amazon when it comes to corporate service (it's not a close 2nd....Amazon is amazing).  When I do have issues with AT&T, employees on the phone have been respectful, extremely friendly, and have done everything they can to make things right.  Like all big companies though, there are bound to be some bad employees and bad experiences to be had as well.  I know this to be true across the board from Verizon to Time Warner, AT&T, and every one between.

I don't get it either. We switched to Verizon years ago from At&T due to all the dropped calls.

A race to the bottom.  Many are participating.

It sure does appear that they try to do their utmost worst in customer service.

We switched awhile back to Verizon and got a much better overall plan and better service. We had been with AT&T for years but just couldn't take it anymore.

Bob, I really believe they have gotten too large and the right hand doesn't know what the left hand is doing. There are some real dynamic people working there and when you get one of them to help it is like a breath of fresh air.

Way back when I got my first cell phone I had Cingular.  Remember them?  They then became At&T.  I have switched to Verizon but solely because my everyone I knew had Verizon and free verizon to verizon was big when I switched.

I've been with AT&T for many years and they have always been good to me. I have two accounts, one for Hawaii and one for California with 3 numbers and a hotspot. When I have a problem, and that is seldom, they are right there. Haven't experienced a dropped call in I don't know how long. Don't know how the others could do better for me.

Just read some of the other comments and wanted to add that, yes, when I drive through national forests to go north along the coast in the middle of nowhere, it conks out but I expect that. If that's the worst of my problems with AT&T, I don't mind. Probably Verizon wouldn't have an accessible tower there either.

I have at&t cable and I like them a whole lot better than comcast.  I such issues with comcast from there crappy service to there workman not showing up at all.  As soon as At&t was in my neighborhood I switched services.

I have heard more and more complaints from ATT users about poor service and dropped calls.