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Rainmaker
1,157,274
FN LN
Toronto, ON

Many people do not use a phone to communicate and rarely listen to voicemails.  They prefer texting, emails, instant messaging, social media, personal meetings and other communication methods.

Aug 05, 2015 03:16 AM
Rainmaker
3,338,983
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Jack, oh Jack --

Sometimes they can and they choose not to.

Sometimes they shouldn't -- do you really want to speak to someone who's in the bathroom?  Or delivery room?   I've spoken to people in both locations -- recently -- really.

Sometimes they may be with clients.   Really, it happens.   Of course, they should return calls promptly.  Leave your name slowly and repeat your phone number contact slowly and clearly.

 

Aug 05, 2015 01:41 AM
Rainmaker
4,797,361
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Because I'm too busy answering your questions!  

Aug 05, 2015 05:26 AM
Rainmaker
314,139
Cindy Davis
SD Home Source Realty - San Diego, CA

GREAT QUESTION. With all of our modern technology, it's gotten to be near impossible to talk to someone.

Aug 05, 2015 02:37 AM
Rainmaker
212,425
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

I understand not picking up the phone, but what drives me crazy is when a call does not get returned for a day, or even two at times. Others could be with clients etc. but within an hour or two we should all get a call back to get a deal done. 

I always let everyone know text or email is the best way to get ahold of me. I can at least acknowledge I got the message and if I am busy say I'll get back to you in an hour. 

Aug 05, 2015 02:32 AM
Rainmaker
761,716
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

SHhhhhh! Jack, don't let the word out.

Answer YOUR phone and let those who don't suffer the consequences.

More leads and buyers and sellers are stolen due to this behavior than any other reported to me by consumers.

So let your competitors calls go to VM. Just be the next agent on the list. Find out how many people simply do business with the first one that answers the phone. Next or last is the overwhelming criteria.

Aug 05, 2015 01:41 AM
Rainer
509,665
Sara Wagner
Woodland Management Service - Adams, WI
The Forestland Experts!

I dont know, wish they would.

Oct 20, 2018 01:43 AM
Rainmaker
1,675,376
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

I agree.  There is a lot of texting going on these days.

Aug 05, 2015 12:45 PM
Rainer
21,425
Amanda at VA HLC & FedHomeLoan
VA Home Loan Centers - San Diego, CA
Social Media, Content & Client Relations

At our office, we try to NEVER let a phone go to voicemail. Even with me starting out in this office only doing social media and content, I've migrated into client relations taking down info live over the phone when others are busy. I also have been seeking out reviews over the phone. We want to maintain the image that no call goes unturned during business hours. 

In regards to clients who don't answer phones, it's their choice, but yes, people have become a little passive aggressive now that there is social media and texting, whatnot. Especially when you have millennials trickling into the housing marking, they HATE phone calls. I should know, since I believe I would qualify as a millennial (age 28 counts, right?) and none of my friends ever pick up phone calls. It's all texting. AUGH ENOUGH! haha 

Aug 05, 2015 09:28 AM
Rainmaker
542,960
Tony Lewis
RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident - Valencia, CA
RE/MAX Valencia, Stevenson Ranch, Santa Clarita

Jack, is there anything worse than rushing into the car, shoes and socks in hand, to make it to an appointment and then get there.  No Client so you call them and they let you know they're running a half hour late.  Inconsiderate!

Aug 05, 2015 06:05 AM
Ambassador
4,300,186
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Jack Lewitz - you tell me....

(Short answer - and even I am puzzled at times!)

Aug 05, 2015 05:54 AM
Rainmaker
359,030
Jill Murty, Realtor - Orange County, CA
PREA Realty - Laguna Niguel, CA

Not answering the phone is a weird trend in real estate.  When agents call me and I pick up the phone, I usually get a big thank you.  It's too bad it's gotten to the point where people are grateful that the Realtor answers the phone.

A client was going to list a property that was out of my area with an agent who knew the area very well.  That agent never answered the phone and it took a full day to get a call back.

The seller called me and said he knew I didn't work the area where his property was located, but he liked that I answered my phone and offered me the listing.  Of course, I accepted.

Aug 05, 2015 04:31 AM
Rainer
233,122
Caroline Gerardo
CMG Financial - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

Text is good for vectoring / finding someone you are meeting ( I'm at such street 4 minutes away...)  Text is useless for financial decisions. Email is okay for sending long attachments which must be read and signed. Social media is awful for anything related to a real estate transaction. You are correct speaking, negotiating, listening and talking are real forms of getting things accomplished.

Aug 05, 2015 04:29 AM
Rainmaker
2,456,334
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

There is a gene or cell within the body that refuses to cooperate. Phones bring this to the surface. (among other things)

Aug 05, 2015 04:21 AM
Ambassador
4,222,484
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

I hear your complaint Jack.

Just spent several days texting back and forth with someone who refuse to answer their phone.

Never did get them to tell me their name or answer a whole question.

Finally gave up and decided to put them in my pile of "people who are too troublesome to rent to".

 

Aug 05, 2015 03:48 AM