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Rainer
487,552
Sara Wagner
Woodland Management Service - Adams, WI
The Forestland Experts!

We should consider using one of these, we generally just ask.

Dec 21, 2018 12:08 AM
Ambassador
4,170,337
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams Fox Cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Have never done a survey, have asked what they liked about the transaction and what could have been better.

Jul 02, 2018 09:32 PM
Ambassador
4,299,501
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Erica Simpson I have a 'Customer Survey' form which I give all my sellers and buyers at closing - in stamped, addressed envelope and request them to mail it to me.

Questions? Of course about my service and what would have I done to improve my services. What they liked about me and what they did not.

Sep 01, 2015 09:31 PM
Rainmaker
1,670,876
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker and Attorney Licensed in DC, MD, VA,

great idea = and we ask for yelp reviews

Sep 01, 2015 08:29 PM
Rainmaker
698,877
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

I don't ask.  People in my estimation don't like surveys and they'll lie on it so as to not hurt your feelings.  My advice is "don't waste your time".

Sep 02, 2015 04:10 AM
Rainmaker
1,373,497
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Erica Simpson I don't do surveys, but I do have a form with a release asking for a testimonial.

Sep 01, 2015 11:53 PM
Rainmaker
3,061,345
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

My company sends out a comprehensive questionnaire asking to rate from 1-5 on things like communication, accuracy of information, attention to detail, professionalism, product knowledge, ease of working with, honesty, entusiasm, problem solving ability, etc. It asks if they would refer the agent to friends and relatives, why they chose the agent, what stands out most about the agent, etc. We get a great level of thoughtful responses from our clients.

Sep 01, 2015 10:05 PM
Rainmaker
756,816
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

All the regular blah, blah, blah, communication, blah, blah, responsiveness, blah, blah, blah, market knowledge, blah, blah, blah, negotiation skills.

However, there is only ONE question for which I have great concern.

"Please suggest a service or feature that was not provided that would have been of value to you."

Sep 01, 2015 09:47 PM
Rainmaker
2,250,139
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Erica. We used to do surveys and didn't really get the information that we were looking for. These days, all follow up with a phone call.

Sep 01, 2015 05:52 PM
Ambassador
2,758,520
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good Wednesday morning Erika. We generally follow up with a phone call and just ask what can we do better to improve our service.

Sep 01, 2015 05:40 PM