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Tina Comstock (La Rosa Realty)

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Rainer
9,472
Priscilla Berry
Taylor Properties - Elkridge, MD
Pick the Berry Best Realtor in Maryland

I had the same problem with them and I had to have my credit card company cancel the card number and reissue me a new card.  I also disputed the charges with my credit card company and was issued a refund.

Sep 08, 2015 11:22 PM
Ambassador
6,393,404
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Go straight to the card company and have them handle the unauthorized charges.

 

Sep 08, 2015 04:53 PM
Rainmaker
1,239,901
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Have you heard of Yelp, ripoff post it so people will take note of it.

BBB is another route.  I would try to cancel my credit card.

Sep 08, 2015 12:14 PM
Rainmaker
2,443,250
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Top Producer is part of REALTOR.com which is owned by NAR.

Sep 08, 2015 12:06 PM
Rainmaker
3,340,443
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

They are relenetless...and their "system" is less than wonderful in our experience...when it comes to Top Producer...just say NO....and you will still be one !

Sep 08, 2015 11:11 AM
Rainmaker
784,786
The Woodland Team of Texas
The Woodland Companies - Austin, TX
Land Specialists

Contact your card service.

Jan 07, 2019 11:13 PM
Rainmaker
4,319,419
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Tina Comstock this is a surprise since Realtor.com, Move.com, TopProducer.com have been very good at this.

Call them again and send them a written request to cancel the account (which you seem to have done it - do it once again.)

Also dispute the amount charged to your credit card - they should be cooperative as long as you have something in writing.

And if it still does not work, BBB is your best and final option.

Good Luck.

Sep 12, 2015 01:26 AM
Rainmaker
4,572,183
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Cancel the card.

Sep 09, 2015 01:00 AM
Rainmaker
911,338
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

Might be worth having an attorney review the contract.

Sep 09, 2015 12:45 AM
Rainmaker
1,466,207
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Tina Comstock It sounds like you are obligated to fulfill the terms of the contract you signed up for or pay the four month termination charge.

Sep 08, 2015 11:24 PM
Rainmaker
1,157,785
FN LN
Toronto, ON

I have read on the internet some situations where people cancel their credit card, get it replaced with a new credit card at the same financial institution and the financial institution transfers future charges to your new card to prevent a loss in service from the company running through the charges.

Sep 08, 2015 09:52 PM
Rainmaker
1,502,998
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

I agree with the people who say to dispute the charges.  Another option is to cancel the credit card they are billing to.  It may be a pain, but the charges will definitely stop!  :)

 

Tell them you are very active in the national Realtor community and that you will encourage every Realtor to not choose them, since they are not the only game in town.  Give them negative reviews online and file a complaint with the Better Business Bureau.  And they better give you the ability to export your data!  Those should all help you, I know they've helped me with similar situations.

Sep 08, 2015 04:37 PM
Rainmaker
979,496
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Tina - Wow, Top Producer sounds a lot like my cable company, and other utilities I have had to deal with. They are so difficult to communicate to, work with, and speak with anyone who actually has the authority to make a decision. I feel for you and hope you can get this issue resolved.

Sep 08, 2015 04:30 PM
Ambassador
3,164,294
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

If I agree to a contract term I honor it.  And if I have a trial period and must cancel I make sure to get that cancellation in writing.  I learned the hard way, but I paid it as I felt I was at fault for not cancelling like I thought I had.

Sep 08, 2015 01:47 PM
Rainmaker
3,988,007
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

That is too bad they are not more interested in their customer service and reputation. I remember canceling mine a few years ago and asked for an email confirmation. I also record the name and time of the person I talk with. I ask for their email address so I can email a verification of the conversation and what was told to me. With all that evidence I can fully dispute the credit card charge if they don't follow through. They did cancel with no problem.

Sep 08, 2015 12:42 PM
Rainmaker
5,868,554
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I have Top Producer and will remember this.  Dispute the charges with your credit card and you may get to speak with one of the big shots!

Sep 08, 2015 12:29 PM
Rainer
231,224
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

i assume you have a copy of the contract? you can stop withdrawl from your bank then fight it and sue them if needed??

Sep 08, 2015 11:24 AM
Rainmaker
2,486,205
Captain Wayne - Rowlett Real Estate School
Rowlett Real Estate School - Panama City, FL
Rowlett Real Estate School / Owner and Instructor

That Sucks!  I am so sorry to hear you are going through this.

Sep 08, 2015 10:56 AM