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Melanie DePiro (CENTURY 21 Tenace Realty)

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Rainer
5,683
Vashon Christian
Boom Market Real Estate Consulting Group - Cincinnati, OH
The Real Estate Property Solution 513.884.1499

Hmmmm....   I have strong ethics and rules when it comes to things like this.   One is trying to stay away from the Division of Real Estate and the other is trying to stay away from Karma.

You must take in consideration all procurring cause issues before lapping it up with a buyer regardless of the "buyer broker agreement" if this actually has something to do with a particular house.  You must also resolve the buyer broker agreement as well.  

However, outside of that if a buyer expressed dissatisfaction with her agent, I would simply say that this is unfortunate; however, you should see if you can have a meeting of the minds with your agent and see rather if you can resolve the communication issue.    I would then give my card and say if you are not able to resolve the issue and will be looking for a new  real estate agent, I am more than happy to sit down with you and see if we are a good fit.

 

Moral of the story:  If this buyer will screw one agent, they will screw you and if you jump to quick after all the low hanging fruit in this business, then you have it coming :-) 

Oct 11, 2015 02:55 PM
Rainmaker
400,356
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

I'd ask if they signed a buyer broker agreement.  If they didn't, I'd suggest you say that you're not a predatory realtor, but if it really isn't working out with their current realtor, you'd be delighted to work with them once they cut ties.

Oct 11, 2015 11:42 AM
Ambassador
6,393,404
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

My response is - "Have you told your agent that you are unhappy?", that is always the first step to take when your agent is not doing his/her job.

 

 

Oct 11, 2015 12:10 PM
Rainmaker
3,340,443
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

But....she "likes" her enough to let her continue showing her houses she can't afford....hmmm....The agent can't be holding her hostage...

Oct 11, 2015 02:07 PM
Rainer
231,224
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

i suspect, there will be disagreement with me on this. but unless that buyer has a signed agreement..i think they are open clients. i might say, i am sorry your dissapointed with BOB, sometimes  there are just bad matches. i would enjoy working with you. if you care to work with me i will be happy to listen to your NEEDS. qualify them, show a couple of houses, or have a meeting. get them signed with you and have at it

Oct 11, 2015 10:36 AM
Ambassador
3,164,294
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I vote for Jill's perfect answer on this one.  Their call, but the legalities are something that have to be addressed if they are in a contract with another agent.

Oct 11, 2015 02:50 PM
Ambassador
3,727,873
Patricia Kennedy
RLAH@Properties - Washington, DC
Home in the Capital

What I might say would depend entirely on whether or not this buyer had a signed buyer-broker agreement with the other agent.  

Oct 11, 2015 01:20 PM
Rainmaker
953,617
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

I would employ the Jill Murty, Realtor - Orange County, CA method on this one! 

Oct 11, 2015 12:32 PM
Rainmaker
323,664
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Melanie, I probably would listen, kindly; but I would make no attempt to solicit business.  I would possibly ask "Have you discussed the matter with the agent?"  and I would encourage them to do so. 

I would ask if she has entered into a Buyer-Agent agreement; and if so, expain that she would need to resolve the differences or disolve the relationship in writing before any other REALTOR® is free to represent her.  I WOULD NOT PROMOTE THE IDEA OF ENDING THE RELATIONSHIP.  That has to be her idea, and the other agent should be so apprised.

Entering into such a relationship with her is probably inviting more trouble than one would wish to get into.  My DNA is not a match.  DNA means Do Not Attempt.

Oct 11, 2015 11:45 AM
Rainmaker
443,220
Cindy Davis
SD Home Source Realty - San Diego, CA

If the buyer is not tied to the agent, and seems eager to work with you - I would go for it.  Depeding upon how this information was shared, I might also suggest going back to the agent and offering that feedback!

Oct 11, 2015 10:48 AM
Rainmaker
1,562,386
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

These types of Q&A's always leave A LOT out of the story.  I can't base my professional response on what was asked because I don't know enough of the particulars.  Was the buyer stating an unrealistic price range to their agent? Is the buyer trying to get such a deal that nothing is reasonable?

Many buyers are too fixated with a price range, and can't see the forest for the trees.  Many buyers think their agent has some sort of magical powers that can manifest the dream house, at under $200K.  Dream-on . . . buyers.  

Oct 12, 2015 04:01 AM
Rainmaker
1,543,727
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

I'd ask them 3 important questions:

1. Did you sign anything?

2. How did you find that Realtor?

3. Why don't you like your current Realtor; be specific please?

Jill Murty, Realtor - Orange County, CA and Bob Crane have great responses too.

 I have worked with several clients as their Plan B, after careful vetting out of the bad Plan A situation. It's ethical to relieve a client of a bad situation; but I'm very cautious that it's the truth and it's not the client...I've even called the other agent to get their side of the story. I've passed on a few clients and had a couple rethink leaving Plan A. The circumstances dictate my actions.

Oct 11, 2015 11:20 PM
Rainmaker
1,466,207
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Melanie DePiro Don't get involved. This should be between the buyer and their agent.

Oct 11, 2015 11:14 PM
Rainmaker
921,504
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I really like Vashon Christian response.

Too often I sat beside a 'going through divorce' victim whose relationship started with an affair. "What did you expect" response is very insensitive, but incredibly realistic.

In the case you describe I think but do not say, "IF you don't like your current agent I KNOW you won't like me."  Then I present them a cookie. 

Oct 11, 2015 11:02 PM
Rainmaker
1,513,143
Raymond E. Camp
Ontario, NY

I explain buyer agency and the buyer's agreement so they understand what they need to make an informed decision and give them my card if they would like to talk after severing ties with the other agent.

Oct 11, 2015 10:42 PM
Rainmaker
115,432
Jeanne Feenick
NextHome Premier - Basking Ridge, NJ
The Agent you choose REALLY does make a difference

I always say - and mean - that I do not want to intrude on an established relationship, but if they are considering a change and are free to do so (ie not contractually obligated to current agent) then I would be honored to assist.

Oct 11, 2015 10:13 PM
Rainmaker
4,882,355
Richard Weeks
Dallas, TX
REALTOR®, Broker

I asked if they signed a buyers rep agreement, and have they spoken to their agents regarding this situation?

Oct 11, 2015 10:09 PM
Rainmaker
911,338
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

It could be that the agent knows the higher priced houses have been on market for a long time and are due for a price drop? But, when you fill out a BBA, the buyer should state the price range they are qualified for. If agent keeps pushing overpriced and/or in house listing, cancel the BBA and get another agent.

Oct 11, 2015 08:21 PM
Rainmaker
2,538,633
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Melanie. It happens, I would always send them back, it might be in the clients best interest work things out or attempt to get out of the agreement they have.

Make it a great week!

Oct 11, 2015 07:27 PM
Rainmaker
2,759,812
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good Monday morning Melanie. It seems as if Jill has a very good answer for you.

Oct 11, 2015 06:30 PM
Rainmaker
212,755
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

Ask if they have signed anything and if yes ask if they have a buyers brokerage agreement. If they do, I would advise them I can't help them until they cancel that with their other agent. 

Oct 11, 2015 05:34 PM
Rainmaker
5,104,931
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Clearly, first you need to know if that person has a signed buyer agency agreement with another agent. If not, take time to explain to them how you work and that you respect their budget in the search process should they decide to cut ties with the other agent. I always also ask them if they've explained to their current agent that they are unhappy before discussing my own services.

Oct 11, 2015 04:57 PM
Rainmaker
1,239,901
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Approach the prospect in caution. Do not be too pushy asking if the person would like listing properties of interest...... When the prospect is ready they contact you.  

Oct 11, 2015 12:04 PM
Rainmaker
466,731
Katina Hargrove 352-551-0308
Stake Your Land Realty, Inc. - Eustis, FL
Broker/Owner, SFR®, e-PRO®, GRI, AHWD, REALTOR®

Melanie,

I would recommend the buyer conveys that to her Realtor.

Oct 14, 2015 01:31 AM
Rainmaker
763,883
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

Melanie, the fact that they stated this to you and initiated the conversation makes it easier for you to determine whether to work with them in the future.  Your next questions might have been "do you have a contract with this agent?"  If not, the door would be wide open.

Oct 13, 2015 07:58 AM
Rainmaker
699,277
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Have you signed anything?  No?  Here is my contact info, what did you say your name was?

Oct 12, 2015 12:26 PM
Rainmaker
900,128
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Have them refer themselves to you; check into their Buyer Agency status first and do what needs to be done. Speak to your broker.

Oct 12, 2015 12:46 AM
Rainmaker
1,209,215
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

"I'm sorry to hear that.  We'd be happy to sit down with you and listen to your needs and help you find what you want."  

 

Oct 12, 2015 12:30 AM
Rainmaker
1,725,996
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Our friend Jill Murty, Realtor - Orange County, CA got this one right on the $$$

Oct 11, 2015 11:48 PM