Winston Heverly, GRI, ABR, SFR, CDPE, CIAS, PA (Winston Realty, Inc.)

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Ambassador
1,414,724
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

A person can reach out to me at any hour because that's what VoiceMail was created for.   I'm known for not taking calls whenever I am with a client and other clients respect it.  If I don't answer it is because I'm not available; it really is as simple as that.

Oct 17, 2015 12:59 AM
Rainmaker
1,466,027
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Winston Heverly Business hours.

Oct 16, 2015 11:31 PM
Rainmaker
846,375
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

I have a lot of customers in different time zones. They can call whenever but I only return calls from 8-7pm.

Oct 16, 2015 10:38 PM
Rainmaker
3,070,984
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Our office hours are 7am-3pm Phoenix time, closed weekends and holidays.  That said, we check email frequently and often.  All inbound calls that are not answered "live" go to voicemail, and the voicemail is emailed to both of us.  Depending on the nature of the call will determine when we return the call - immediately or next business day.  No complaints.

Oct 16, 2015 10:10 PM
Rainmaker
946,291
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I 'officially' open my office for intake at 8 am, but clients know they can reach me on my cell much earlier and 'if I answer my phone or a text, I'm up and at em, or will get with you as soon as I am.' I shut my office down at 4pm, and clients know that they can reach me on my cell 'a LITTLE' later and after 6pm I am so dead tired I am of no use to anyone. The next AM first thing, they will get their response. This is a great business because we CAN control our time. I also have a saying 'nothing closes that was initiated after 7pm or on a Sunday'. YMMV, but in my world, serious people observe business hours.

Oct 16, 2015 11:58 PM
Rainmaker
1,449,083
Raymond E. Camp
Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Eight in the morning and nine in the evening!

Oct 16, 2015 11:55 PM
Rainmaker
3,986,000
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

6 am to midnight...Unless I am informed before hand

Oct 16, 2015 11:37 PM
Rainmaker
2,014,857
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I will respond by text before 8:30 but prefer to put off phone calls until 9 -and then I will talk on the phone until about 9 at night and text until 11 

Oct 16, 2015 11:07 PM
Rainmaker
3,385,252
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Typocally 8am however i usually start at 7 every day and if urgent, i have called back 630am however my phone has a night feature which mutes rings 9pm to 8am just in case. 

Oct 16, 2015 10:54 PM
Rainmaker
1,708,245
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I think we should set parameters but make exceptions when it is important to do so.

Oct 16, 2015 10:24 PM
Rainmaker
1,157,535
FN LN
Toronto, ON

There are many ways to contact me, many which operate 24/7 for 365 days of the year, unless it is a leap year when those contact methods operate 366 days of the year.  Some 24/7 methods include voicemail, answering service, email, text messaging, other messaging services and more.

Oct 16, 2015 10:22 PM
Ambassador
5,758,994
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Whenever I am ready to answer.

Nov 14, 2018 10:51 PM
Rainer
42,520
Fred Hafdelin
Weichert Realtors - Mountain Lakes, NJ

I try to be available to my Clients all the time. So far there have been no problems. If im not available at the time of the call my voice mail will pick the call up and I will return the call when I can.

Oct 20, 2015 06:16 AM
Rainmaker
696,313
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

If it's emailed it doesn't matter.  I'll make arrangements for most times as needed.  It would get ridiculous if they wanted me to do something between 1AM - 6AM though.

Oct 17, 2015 05:00 PM
Rainmaker
1,676,810
Winston Heverly
Winston Realty, Inc. - Atlantis, FL
GRI, ABR, SFR, CDPE, CIAS, PA

I respond anytime, anywhere, and at any time. Though there may be someone that calls late or early, but chances are they know I'm up which I am. Personally this notion that we shall only take calls during 9-5 like a store, is liitle odd to me. This is the same problem I have with other agents that can't get back with you on one of their listings in a timely fashion. My opinion is if they don't wnt to be bothered like most agents today, to be honest, they should go work at a clothing store or gift shop in the mall. 

Oct 17, 2015 09:33 AM
Rainmaker
5,329,848
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I usually go over this with new buyers and sellers, but there is always exceptions to this.  Turn my phone on at 8 am, off between 8:30 and 9:00, and 10-7 on Sundays.

Oct 17, 2015 05:00 AM
Rainmaker
864,358
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

It depends on the urgency. My phone is on all the time with the exception as to when it is being charged. I have access to all the phone calls, messages and texts and they do come in all the time. It is up to me to determine what, who and when I should respond. If it is a matter that I know it needs my immediate attention, I am open to the times. A couple of years back, my nurse client and I only interacted during wee hours of the day...2am. My schedule was flexible and hers was not. 

Oct 17, 2015 04:33 AM
Rainmaker
4,799,732
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I can receive a contact at any time, but unless there are extenuating circumstances I usually don't respond outside the hours of 9 a.m. to 6 p.m.

Oct 17, 2015 04:24 AM
Rainmaker
616,485
David Gibson CNE, 719-304-4684 ~ Colorado Springs Relocation
Colorado Real Estate Advisers LLC - Colorado Springs, CO
Relocation, Luxury & Lifestyle residential

Winston,

 

I try to set that expectation upfront and as we go along. Email is ok anytime, text as well. They just may not get answered until a reasonable hour. Phone calls, I prefer 8am to 8pm.

Oct 17, 2015 01:55 AM
Rainmaker
425,593
Cindy Davis
SD Home Source Realty - San Diego, CA

I usually have my phone on between 8 AM and 8 PM. I've made exceptions but that is what I strive for!

Oct 17, 2015 01:41 AM
Rainmaker
714,071
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Winston my window actually varies.  Client in a transaction or offer receives any time.  So stressful for them at during those times and I want them to feel confident they are in good hands.  Clients in general maybe up to 9ish depending on my night.  Prospects never past 7, with a return call FIRST thing next morning.  Mark

Oct 17, 2015 01:34 AM
Rainer
112,897
Vera Gonzalez
RE/MAX Suburban, Inc. - Sterling Heights, MI
Gonzo For Real Estate

I work from 7am until 9pm. I have written offers at 11pm plus. lol. I let people know they can email me they may or may not get response until the morning. 

Oct 17, 2015 01:06 AM
Rainmaker
1,672,615
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

If it is for a transaction in negotiation; at any time. My cell phone 'sleeps' with me

Oct 17, 2015 12:19 AM