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Rainmaker
3,988,007
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I had a Trulia account and had a hard time canceling it. They make it easy to sign up but hard to find the right department to stop it.

Feb 07, 2016 06:39 AM
Rainmaker
652,640
Jeffrey Jones
AZ Home Seekers - San Tan Valley, AZ
AZ Home Seekers, azhomeseekers.com

I thought both Trulia and Zillow set you up on a 6 month subscription that automatically rolls into a month to month contract that you can cancel with 30 day notice

Feb 05, 2016 11:33 PM
Rainmaker
2,070,825
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

Never pay for it

Nov 26, 2019 08:40 PM
Rainmaker
1,598,452
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

No, Never.

Nov 26, 2019 05:56 PM
Rainer
1,065
MARTIN TAUGER
RE/MAX Affiliates - Eau Claire, WI
Broker Partner-Residential & Commercial

We signed up for a 6 month contract as a company for 22 agents and we noticed they continued to charge our company account after it had expired.   We called many times and spoke to about 20 different people including the CEO.  I was told on several occasions that it would be reimbursed, but as to today we were overbilled in excess of $20,000.  We have contacted an attorney and are looking to see if others have had similar stories.

Apr 02, 2016 01:10 PM
Rainmaker
3,071,489
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Why does this not surprise me...

Feb 06, 2016 09:17 PM
Rainer
94,105
Val Evans
Scottsdale, AZ

What does your TOS say?

Feb 06, 2016 03:22 PM
Rainmaker
864,658
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Nope. It has not happened to me as I don't give Z any of my hard earned money.

Feb 06, 2016 02:48 PM
Rainmaker
4,319,419
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

You should CANCEL the subscription few days prior to last day of your contract - as contract renews itself at actual price once 6 months are over!

Been there....done that...so I know how it feels!

Feb 06, 2016 02:16 PM
Ambassador
6,352,310
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Learned my lesson 20 years ago with aol, never sign up for a subscription with a credit card.

Feb 06, 2016 01:51 PM
Rainmaker
2,224,473
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

I don't deal with z and t. Good luck trying to get this straightened out. From what I've heard this will take some time. 

Feb 06, 2016 01:00 PM
Rainmaker
3,986,196
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Get smart and stop patronizing a non-Professional site that steals your leads and sells them back to you

Feb 06, 2016 09:52 AM
Rainer
223,831
LUXURYSOCALREALTY COMPASS La Jolla
Compass - La Jolla, CA
San Diego Partner - The Private Client Network

I would recommend disputing with your credit card company

Feb 06, 2016 07:09 AM
Rainmaker
5,583,167
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

that was your punishment for subscribing to them....

Feb 06, 2016 05:33 AM
Rainmaker
4,800,082
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

This has been well documented by others.  You need to tell them to cancel your subscription and even then it can be difficult.

Feb 06, 2016 03:16 AM
Rainmaker
4,850,663
Richard Weeks
Dallas, TX
REALTOR®, Broker

I don't use either.

Feb 06, 2016 03:12 AM
Rainer
1,780
Rebecca Ward
Barcroft Realty Group - Alexandria, VA
Realtor serving Northern Virginia

Other agents seem to think there is a written agreement. There is not. The Trulia account was set up by phone – nothing received and nothing signed. It was canceled in July but I was still obligated thru September. However Zillow – not Trulia - charged for the months of October, November, and December. I'm just issuing a warning to other agents to check their credit cards after canceling your account with Zillow or Trulia since they are now one and the same.

Feb 06, 2016 03:00 AM
Rainmaker
175,614
Spirit Messingham
Tierra Antigua Realty - Tucson, AZ
Third Generation Full-Time Realtor® 520 471-6900

Yes, read your agreement.  They will continue to charge you month to month once your subscription is up until you cancel.  You can go in and see the dates and let them know when you want to cancel.

Feb 06, 2016 02:14 AM
Rainmaker
1,712,551
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Just contact them and they should do a refund. I also pay everything by American Express and it gives me the ability to dispute any charges I didn't authorize so that is a weapon at my disposal for companies that do not notify you.

Feb 05, 2016 11:40 PM
Rainmaker
5,772,353
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Rebecca,

Report it to you credit card.  They did take this kind of stuff seriously, and as Jeffrey Jones stated you may have read the contract wrong.  Check your agreement.  A

Feb 05, 2016 11:40 PM