Jeri Creson, Dually Licensed Broker in Louisiana & California (Jeri Creson, Realtor)

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Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Did you call the agent ahead of time to alert her that your clients were coming? Just wondering if it would have made any difference.

Feb 22, 2016 09:23 AM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Ugh, file ethics complaint with board of Realtors, block text & phone calls from agent & lender.  If your buyers are still interested in property write offer and include compensation letter/form with offer.  Be prepared to go to arbitration through your board if necessary.

In future instruct buyers to have you text agent for access to property.  If that does not work accompany your buyer through open house yourself.

Good luck Jeri Creson 

Feb 22, 2016 08:35 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

That is so very rude and deceitful. In my state you can't do something like that. If a buyer or seller is represented you leave them alone. 

Feb 22, 2016 08:22 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Holy crap.  Reason #1,001 why open houses are horrible ideas.

I've gotten to the point where I actually go to the open houses with my buyers.


Feb 22, 2016 11:01 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

1. A broker at my oh(I am also the owner) handing out cards to my visitors. I made face at her. She did not get it. I said go ahead you handed them to my visitors already.  After returning home I found my photos were copied on her listing, She probably has been this way and owns a small brokerage.  I had MLS remove stole photos from her listinf for the exterior.

2. You think this is bad. My wife was a listing agent and she overheard a buyer saying I can save you money. You fire that female agent to save you and us money.


Feb 22, 2016 09:32 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I would go to the agent's broker and bring this to their attention so this practice is stopped immediately.  An agent who does things "unethically" damages their reputation quickly ... and in the real estate market -- you don't want that reputation.  It's difficult to gain respect back once you have soiled yourself.  I would work very diligently and help my client find another property and move on.

Feb 22, 2016 09:42 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I would have filed an ethics complaint. Mary's idea about having buyers call you to have you text the agent is a great idea.

It's rare that buyers I am working work go out on their own because of discussions we have about this sort of issue. I had an agent at an open house and one at a showing try to give their business card to my clients!

Feb 22, 2016 09:31 AM
Richard L. McKinney P.A.
Atlantic Shores Realty Expertise - Port St Lucie, FL
For Results that MOVE you on the Treasure Coast!

My buyers wouldn't have been to the Open House without me.

Feb 22, 2016 08:30 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

I would be inclinded to handle that with a cease and desist ... or a shotgun. Can I say ... what Assholes!

Feb 23, 2016 04:30 AM
James Dray
Fathom Realty - Bentonville, AR

As a broker I would appreciate a call.  The practice would stop immediately as I would consider letting the agent go.  I would not have any problems with the offended agent filing an ethics complaint  

Feb 22, 2016 07:40 PM
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

Yes, and this agent had a reputation for stealing clients. I called the offending agent and told her I had documented my agency relationship with my clients as well as their report to me of her repeated soliticitation after they informed her they were already represented. I informed her that I reported her behavior to my broker who would be reporting it to her broker. I told her I had prepared a file on theoffense and was ready to testify if my broker or other agents I knew she had offended decided to bring her up for Board review.

She talked tough but I never heard of another incident like that involving her. Her business dwindled and she is virtually inactive now. And I really do have that file just in case she tries to steal again. ;-)

Feb 22, 2016 05:27 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Jeri. At every open house we do on homes that we flip, we have everyone complete a form and that is one of the questions we ask. Why look for an issue, we encourage that they be represented and what to know who the agent is.

Feb 22, 2016 05:16 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

I know that real estate is competitive, but this is over-the-top. Ethics violation?

Feb 22, 2016 05:07 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

Yes, it does happen sometimes and if you do not have a solid relationship with your client, it can be gone....

Feb 22, 2016 04:29 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Jeri Creson - oh yes! At one such open house, the listing agent told my buyer that the only way to get this home is write an offer through her! Despite my buyers showing my business card!

(And there were no multiple offers but my buyers were asked to write the offer above asking price!) 

Feb 22, 2016 03:10 PM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

I have been there Jeri Creson some people have no limits of rude and unprofessional behavior. Sorry you had to take this BS.

Feb 22, 2016 01:38 PM
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

It's remarkable the lengths to which shady agents will go to try and steal someone else's clients.  Wow. 

Feb 22, 2016 11:15 AM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

Some people amaze me in this business.

Feb 22, 2016 11:14 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

That's a new one on me Jeri Creson . I'd be raising a stink with the agents Broker and if that didn't fix it I'd go to the Real Estate Commission.

Feb 22, 2016 11:09 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

No I have not. The only way that would have benefited the agent is if one of them offered on that home. Hopefully her shennanigans did not prove fruitful.

Feb 22, 2016 11:04 AM
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

That agent is a walking ethics violation...I see hefty fines in her (and her Broker's) future!

Feb 22, 2016 10:49 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

In Tennessee agency isn't created verbally or by actions but only with a written agreement. This helps clarify for all parties and even helps the buyer know they have agreed to be represented. Other agents are to back off.

Feb 22, 2016 10:05 AM
Joan Dickie
Keller Williams Premier Realty - La Crosse, WI
Keller Williams Premier Realty

I have read about that from other agents who were very proud they thought of texting.

I would call other agent, and task them how much they would like to work for free?

Feb 22, 2016 10:03 AM
Rose Mary Justice
Synergy Realty Pros - Dandridge, TN
Synergy Realty Pros

A new way of obtaining their information.   Haven't had this happen but now know it is a possibility.  There is always someone out there that does not play by the rules..........

Feb 22, 2016 09:34 AM
David Gibson CNE, 719-304-4684 ~ Colorado Springs Relocation
Colorado Real Estate Advisers LLC - Colorado Springs, CO
Relocation, Luxury & Lifestyle residential

My buyers are very carefully “educated” in advance not to go to open houses with me. I let them know that they may owe an agent a commission if they do, a multi thousand dollar mistake to walk into a house they probably shouldn’t buy.


If it happened, I would phone or go in person to see the agents broker. 

Feb 22, 2016 09:34 AM
Corey R. Roberts
Keller Williams Realty—Yuba Sutter - Yuba City, CA
Turning Dreams into Realty.

I would have contacted the board, which this situation would call for.

Feb 22, 2016 09:14 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Unprofessionalism in this profession is nothing new, just using new tools to accomplish it.

Make her famous.

Feb 22, 2016 08:49 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Jeri Creson - I have seen enough of this to educate my buyers on open houses  and also to explain that the other agent does not have their interest in mind. That agent represents the seller.  I know agents who send their buyers to open houses without them but I would never do that. I will always go with my clients and never leave them alone with another agent.  So 2.0 shouldn't happen.  

Feb 22, 2016 08:40 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

  Report her to your Ethics or Grievance Committee.

Feb 22, 2016 08:33 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I do not see the name of the agent or broker or lending officer.

Clearly this agent is not going to be influenced by threats because she knows exactly what she's doing. Assurance of exposure it the best prevention.

Get a record of the facts and make the agent extra charge.

Or play by the club rules and take your lashes silently.

Feb 22, 2016 08:27 AM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Oh, yeah! I even wrote about it last June. It wasn't at an open house but was similar in that seller got buyer's cell phone number (by design) and started texting her and trying to go behind my back. That one worked out okay in the end. There was another occasion where my buyers who only spoke spanish met the rental agent who was also fluent in spanish and became sympatico. Agent handed them her card in front of me. I had to raise hell for that one to work out but it did. I have no good advice except to sleep with one eye open.

Feb 23, 2016 09:09 PM
Peter Mohylsky, Beach Expert
PMI. Destin - Miramar Beach, FL
Call me at 850-517-7098

This is part of the drama I do not enjoy in the real estate business. I don't really understand it, I am not sure if other industries put up with it, not really sure if others feel it is acceptable behavior.

Feb 23, 2016 08:40 PM
Richard and Jean Murphy
Harborview Properties - Portland, ME
(207) 712-4796

Too bazaar to be made up. Are people really that brazen? 

Feb 23, 2016 07:21 AM
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

It happens all the time and the person that does it loses in the long run when the stench of their reputation is smelled by the real estate community.

Feb 23, 2016 06:42 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Pretty slimey.  I think I would have had a chat with her broker.

Feb 23, 2016 06:39 AM
Susan Hale
Re/Max Realty of Defiance,Inc. - Defiance, OH
Re/Max Northwest Ohio Realtor

Oh my, that Open House Realtor is way off base.  Luckily around here we all get along.  All they have to say is that they are working with another Realtor.

Feb 23, 2016 06:30 AM
Jeri Creson
Jeri Creson, Realtor - Covington, LA
Dually Licensed Broker in Louisiana & California

This question has truly brought out the ire, some indignation, and some very excellent responses from the awesome agents who discuss these things here.  Thank you my friends and colleagues - this is a lovely thing indeed!   


Since there are a few repeating themes - rather than reply to each and every one individually - as I have (gratefully) an escrow to close on another property with these same clients - Tomorrow!!! - I'd like to add a few notes to my original question, and reply to many of the common threads of thought here - just my views - and thank you so much for yours!!!: 

1.  Open houses - A number of agents have said that they would never let their clients go alone ....   Different markets will have different market realities - but in every market there is something in common that I'd like to address -  We guide our clients - we, hopefully, lead them and encourage them to make good decisions.   We don't, however own, control or dictate to them.  To assume, or believe that we do - or should - is to disrespect their intelligence, individualities and freedom.    I've read numerous posts from consumers, in response to agents saying things like:  "I don't let my clients...." etc., and the response is never positive.   Sometimes we need to put the shoe on the other foot, and imagine how we might feel if someone spoke about us in such ways - telling others what they do or do not "allow" us to do.   We give information - we teach - we lead.  It is up to the client to follow or reject that advice.   I feel that this might be part of the core rejection that many consumers feel towards the industry as a whole.   We're their helpers, not their boss.  

2.  Thank you everyone who has mentioned buyer broker agreements - They help - the idea of them helps.  The activity of having a document, a process to sit down with a client and have a conversation with them about the perks and benefits of loyalty - not only to you - but also, how they win in the process.... whether or not a buyer signs the agreement - having had the conversation and expressing your desire that they honor the spirit of that arrangement 9 out of 10 times fixes the problem of loyalty.  Most people are fair, and when they understand the equation, they will act as such.  The others cannot be saved, helped or salvaged - and their reaction should be our signal to leave the relationship.   Thank you very much.  

3.  Again - thank you so much - everyone for adding your voices and raising awareness about this ongoing problem.  If we work together - as we're doing here - we can improve the process and professionalism in our industry. 


Feb 23, 2016 06:02 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

A call to the agent and then the Broker.  I give my clients a copy of the Representation contract.  I tell my clients that if'  agent doesn't allow them to look we will look later.  I do call an agent if I know my clients are going to stop by

Feb 23, 2016 03:34 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Text her with Article 16's (of the COE) SOP 16-9 & 16-14 !!!

Feb 22, 2016 09:48 PM
Anthony Acosta -
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

Have not had that happen so far.

Feb 22, 2016 09:31 PM
Linda Guess
Keller Williams Tri-Lakes Branson, MO - Branson, MO
Branson area real estate sales.

That is a new twist.  There always seems to be an agent that feels they can break all of the rules.  I would definitely report them.  If we could do what it takes to get these agents out of the business, it would help our reputation as agents.  I am making an effort to get Exclusive Agency form signed.  I have not used them in the past.

Feb 22, 2016 08:51 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Sounds like "ignorance" to me

Feb 22, 2016 08:42 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

It is unethical.

Feb 22, 2016 08:33 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

New approach to the game of stealing customers.

Feb 22, 2016 08:27 PM
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

To truly have some protection you need a Buyer's Representation signed by you and your customers. I read no mention of one here.

Feb 22, 2016 02:20 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I don't send my buyers to open houses.  I take them to see listings.  That tends to avoid the unprofessional agents.

Feb 22, 2016 12:43 PM
Stephanie & John Webb
Latte Stone Realty LLC - Albuquerque, NM
Stephanie Webb Co-Owner, Latte Stone Realty, LLC

That REALTOR was out of line. Sorry you and your clients had to go through that. 

Feb 22, 2016 12:22 PM
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

My buyers would not have my business cards, unless they signed a buyer's agreement. There are always those rotten apples in every field. Serve your clients to the best of your ability, and they will always depend on you, no matter how much others try to steal them. 

Feb 22, 2016 09:40 AM
Nancy Robinson Ranked #6 in MI
Century 21 Town and Country - Royal Oak, MI
#11 Century21 Realtor in the US, #16 in the World

That agent sounds like a straight out desperate unethical, broke, NUT job.

Report her to the State  get rid of her FAST!


Feb 27, 2016 11:38 AM
Reputable Realty - Apple Valley, CA
...Marketing your home like no one else will.

Wow!   Maybe they will block her number.  Sometimes I'll make a phone call and thank them for hosting my client at the open house and give them feed back on her listing, letting the agent know that if MY client is interested I will be happy to write up an offer.

Feb 27, 2016 03:39 AM
Richard Robibero, e-Pro, ABR, SRS
Panorama R.E. Limited - Toronto, ON
Selling Your Home as if it were My Own!

Again, I don't understand these types of agents and yes I'm sure it happens a lot. Look, I am having a busy enough time dealing with actual clients. Who has time to try and steal others clients? Boggles the mind.

Feb 24, 2016 08:22 AM
Teri Pacitto
Compass - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

Never had that happen but doesn't surprise me at all.   Apparently that agent does not value working in your area.  If that behaviour is normal for that agent soon they will become known as an unprofessional agent that no one will want to do business with.  

Feb 24, 2016 04:50 AM
Darin Henderson
Holland Realty Services - Kirksville, MO
Guiding You Home

Wow that is over the top.  Required text for access ploy to get your buyers number and then double team them with a lender.  I wonder if this strategy was hatched over cocktails.  I think the danger of bad behavior is always out there and it can come from any direction.  Things like this used to bother me quite a bit.  Back to your question; I would call the agent and follow that up with a stop and desist email and copy in the lender and my supervising broker.  If that fails to correct the problem then I would follow up with my broker for advice.  Possibly submit an ethics violation to the local board.

PS:  I always try to be with my buyers on visits to open houses & new subdivisions models.

Feb 23, 2016 11:25 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I don't think I know any agents who haven't faced this situation

Feb 23, 2016 11:01 PM
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in Real Estate & German, M.A. ABR ASP CIPS

What am I missing? An open house but the agent wasn't present and the buyers had to text her to gain entry? Was there not an agent holding the open house?

I think, we are all on the same page in terms of what we think about her "practice". It's quite outrageous. Perhaps I am too nice but it would never occur to me to attempt to steal a client.

Feb 23, 2016 11:30 AM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Buyer Agency agreements should theoretically take care of that, but they are not full proof.

Feb 23, 2016 05:49 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Haven't seen it out here.  If any agent did that to my clients, we would both press charges!

Feb 23, 2016 03:07 AM
Andy Madrid
Hawaii Coast Realty, LLC - Kailua-Kona, HI
Expertise, Professionalism, and Service

I am just appalled and disgusted at the unprofessionalism of some agents.  Fortunately this hasnt happened to me but I did have a client who after I met with him and explained how I work and agreed to work with me, ended up making an offer on a property with his "friend" in the business.  You can't win them all.

I try to go to all Opens with my clients whenever possible or if I can't, I call the agent holding a property open to let them know that my clients will be stopping by.


Feb 23, 2016 03:02 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Well I do have to hand it to her as she got their cell phone # but then turning person info literally over to a stranger loan officer without their permission?

I hope you called her broker & mentioned it. Stuff like that has to stop.

Download that call blocker app.

Feb 22, 2016 11:57 PM
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

Why is anyone shocked???

Unprofessionalism. lack of ethics and blatent stupidity is the norm.  If I had to file an ethics complaint for every infraction, I would not have time to sell real estate.

Read NAR"S own "DANGER REPORT":  The biggest threat to the real estate industry is untrained, unethical and incompetent agents.


Feb 22, 2016 11:22 PM
Raymond E. Camp
Ontario, NY

Should have been something they learned when getting a license.

Should never have happened especially if they were nhanding your card to the other agent.

Feb 22, 2016 10:07 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Clearly an ethics violation screaming for a grievance.

Feb 22, 2016 10:06 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

No... I don't do open houses and I can't remember the last time a client of mine attended one unless they were with me.

Feb 22, 2016 09:27 PM
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

Here we have to have a Consumer's Guide to Agency Disclosure signed by clients (either Seller or Buyer), by the second correspondence or before any financial/proprietary information is divulged. So I seriously doubt this agent had anything like that signed, so there would be an offense. Obviously, they told her they had representation, and there appears to be another offense.

It seems tough to not file complaints against this agent for these actions.

I just had someone, after 4 years, moving back from TX. She had me helping her all that time to then call someone online to buy a home. She told me the person contacted her, and my (ex)friend told me she informed the agent she was respresented, but the agent said no she didn't, and as things progressed, I believe my (ex)friend was lying to me about most of the correspondence she had with the other agent. 

I'm glad you didn't lose out on things like I did. It hurt & still does a few months later.

Feb 22, 2016 11:44 AM
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

Agree, it is very unprofessional.

Dec 01, 2019 09:30 AM
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

Agree. It is unprofessional.

Dec 01, 2019 09:23 AM
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert


Nov 17, 2017 01:43 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

It's a COE violation, but who cares about interferring with another agent's client.  SMH.

Feb 24, 2016 03:06 AM