David Landau, RE/MAX Right Choice (President, Newtown Board of Realtors)

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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Honesty and not attempting to get them to do anything ... including hiring me. When my focus in on me and my goals, then I am not focused on the #1 priority ... and that is the client.  Please don't ever lose sight of that. Be real. Be natural. Be confident. Be genuine.  Nothing else. That is the most hire-able quality we have to offer. 

Mar 16, 2016 10:26 AM
Ambassador
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Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

You have to demonstrate that you care about them first and foremost. When they know that you care about them and their needs, and have demonstrated your competence they will likely trust you

Mar 16, 2016 11:28 AM
Rainmaker
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Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Well written answer by Kathleen Daniels 

Mar 16, 2016 11:33 AM
Rainmaker
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Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

What clients tell me and without reading what others say here, what clients like about me is that I really work for them. I'm there for them. They text or call or email, and I'm there. Doesn't matter when. I really try to listen. It's one client at a time. Not all clients are alike. And that is all the way through whatever they need to have done. I handle a wide variety of real estate in a couple of states which keeps it interesting for me, and I learn with each transaction. And my clients see that enthusiasm.

Mar 16, 2016 12:42 PM
Rainer
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DEANNA C. SMITH CERTIFIED MOBILE NOTARY
Certified Mobile Notary Signing Agent - Smith Mountain Lake, VA
Highest Ranked Certified Mobile Notary in Virginia

People DON"T care about YOU,

Until they know YOU care about THEM !

I just have an honest, open, sit down discussion with folks and answer ALL of their questions.   Then I lay out as many different scenarios for their unique situation and answer any concerns they may have.   I explain why one might work better than another and we narrow the options together until they are comfortable that they are getting the best deal.

That is when the "TRUST"  has kicked in and they tell me they want to go forward with ME handling their mortgage loan.   Then, . . . . . they apply !

Mar 16, 2016 02:15 PM
Rainmaker
957,046
Diana Zaccaro Broker Associate
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

Be yourself...people can sense a phony miles away. Be honest, sincere and genuine with everyone and beyond that, it will be a little different for each potential client. It's not so much about the agent building a relationship...it is about listening and identifying each client's needs, wants and values then presenting how you can and will do what is needed to earn and keep their trust.

Mar 16, 2016 01:33 PM
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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

David,

I know it ihas been said before, and it may sound trite.  To me it is the most important, and that is to be you and no one else.  A

Mar 16, 2016 02:01 PM
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Heather Sittig Jackson
Relola - Alameda, CA
Community of Real Estate Professionals

Hi David! When you share information about homes for sale in the spirit of transparency you demonstrate to the world that you are trustworthy, and as a result people seek you out!  Relola is a platform designed by agents to do just this.  By sharing insights (and even photos if you wish) about homes for sale on Relola, and by answering consumer questions about the homes you have visited you demonstrate to the world that you know your market and have integrity.   Check it out at Relola  Also use the March Promo Code LUCKY25 and get 75% off your membership forever!  

Mar 19, 2016 07:36 AM
Rainmaker
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Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

They do or they do not. You can not make everyone like you. It is simply impossible even if you are the nicest and best in what you are doing. Do your best, if they simply waste your time, move on. Find those you admire, respect you and motivated to act now.

Mar 17, 2016 06:28 PM
Rainmaker
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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Be genuine in how much you care about them.  It can take time.  

Mar 16, 2016 07:44 PM
Rainmaker
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Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning David. I have built a referral based business one client at a time. When you do you business in an honorable way, your clients will tell others.

Mar 16, 2016 06:47 PM
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Donald Kolenda
Kw Rockwall - Rockwall, TX
Share the road to your new home.

Sharing your knowledge of the real estate market with your clients builds trust. One of the most important ways to build trust is being honest. Confidence with your integrity to share honest statistics with your clients is a welcomed trait. Always ask your potential client if the want to know the truth and then give it to them.

Better to share the truth than to hide from it. Allowing your clients the option to self discover the truth can cost you listings yet they will ultimately hire you when their listing expires because it was overpriced.

Mar 16, 2016 05:39 PM
Rainmaker
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Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

I think providing value added service that benefits the customer; being honest; and not "selling" them anything.  

Mar 16, 2016 01:15 PM
Rainmaker
394,624
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

Be authentic, honest and always tell the truth even if it results in a lost transaction.  Always do the right thing.

Situational ethics don't fly.  

Mar 16, 2016 12:47 PM
Rainmaker
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Nancy Robinson Ranked #6 in MI
Century 21 Town and Country - Royal Oak, MI
#11 Century21 Realtor in the US, #16 in the World

By Being trust worthy you gain trust.   Maybe define your goal for yourself.... I  assure you not all Realtors goals are the same. Be real and genuine. A real person can sniff out a phony  a mile away.  If your goal is merely to make money off your client you will never be trusted. Liked maybe,  respcted for sure but not trusted.

 

Mar 16, 2016 12:42 PM
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

I'd say be prepared and be yourself. 

Mar 16, 2016 12:16 PM
Rainmaker
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Joan Dickie
Keller Williams Premier Realty - La Crosse, WI
Keller Williams Premier Realty

Talk less than they do.

Mar 16, 2016 12:07 PM
Rainmaker
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Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Honesty and knowledgeability. Can't go wrong.

Mar 16, 2016 12:07 PM
Rainmaker
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Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

I look them in the eye and don't let go of that eye contact. I speak from my heart, with eyes locked, intently focused on them. They see I am fearless, and if they hire me great, if they don't, we're both better off, plus I think they like my straightforwardness. It's hard for most people to stare into another's eyes.

Mar 16, 2016 11:59 AM
Rainmaker
290,569
Allie Angeloni
Long Realty - Oro Valley, AZ

Kathleen Daniels has my answer, David Landau  . . .

Mar 16, 2016 11:36 AM
Rainmaker
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Jerry Murphy, CRS, SRES
Long Realty West Valley - Anthem, AZ
Anthem, Phoenix, and Scottsdale AZ Real Estate

I think just finding some commonality, just like you would with anyone, ie. sports, entertainment, upbringing.  Be well read and learned so you can speak on a number of different topics and locales.  Poeople like when you know something about where they are from.

Mar 16, 2016 11:12 AM
Ambassador
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Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

A lot of it begins in where they found out about you. I always ask that question and then I build on that. It builds credibility and trust as you talk and engage them and tell them how you work.

Mar 20, 2016 11:46 AM
Rainmaker
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Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

The first time someone has a conversation with you they either like you or not...they also either trust you or not.

Trust is not something you can talk someone into or sell someone...

Eve

Mar 20, 2016 06:03 AM
Rainmaker
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Think 8 was tops. A couple, 4 children and one set of the couple's parents!

Mar 18, 2016 03:13 AM
Rainmaker
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Give your clients the same service you would expect.

Mar 18, 2016 02:34 AM
Rainmaker
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Scott Lawson
America's Home loans - Santa Rosa, Petaluma Mortgage Broker - Santa Rosa, CA
Mortgage Broker FHA, VA, refinance or purchase

Face to face sit down and have good conversation.....Talk about much more than just real estate...

 

The best way to be interesting is to be interested...

Mar 17, 2016 09:24 AM
Rainmaker
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Jack Lewitz
Exit Strategy Realty - Evanston, IL

Trust is a two way street . You must find someone who is willing to talk with you and listen at the same time. If you are able to engage in conversation where talking and listening are shared then your on your way to trusting one another . If you find the other person is domination in any way then it's probably not very trusting . 

Mar 17, 2016 07:35 AM
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Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Be real.  

Mar 17, 2016 06:47 AM
Rainmaker
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Digital Digital
Alachua, FL
full service

Kathleen Daniels : Answer is spot on!!

Ask them a lot of questions to uncover their fears and concerns. Sometimes they are worried about things and until that is resolved, they may not move forward and it saves you from pulling your hair out. So yes, be yourself and put your client first.

Cheers!

Mar 17, 2016 04:14 AM
Rainmaker
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Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

There are two types of agents, Mike Ferry or Floyd Wickman.  Ferry dictates that you only work with people that will buy or sell within 30 days while Wickman has the philosophy of client for life.

I follow the saying "no one cares what you know until they know that you care"

Mar 17, 2016 03:30 AM
Rainmaker
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Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

We just act ourselves. Most see that we are not fictions or fake.

Mar 17, 2016 03:05 AM
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Service beyond expectations.

Mar 17, 2016 01:55 AM
Ambassador
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Know your profession extremely well, listen to our clients needs, both the spoken needs and the unspoken, seek solutions, trust will follow when you exude caring, confidence and expertise.

Mar 17, 2016 01:13 AM
Rainmaker
2,635,377
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The same principal applies wherever you go with anybody really. The answer lies in this question: What is first impression? Its subjective

Mar 17, 2016 12:32 AM
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Be candid and provide the information they are seeking.  Above all, be yourself!

Mar 16, 2016 11:50 PM
Ambassador
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John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

I'm just me and don't try to be anything else.  

Mar 16, 2016 10:50 PM
Rainmaker
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Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

#1. Know what your business is. Your business, may be transformation or outcome centric. This is determined by your awareness whether your greater purpose is heart centric or expertise centric. A invitation that does not align with your 'presence' will be rejected, trust lost.

#2. Based on your own local market research, open houses are a good source, what distresses buyers and sellers the most? 

#3. Create your solution.

#4. Answer the owners only five question before they can ask them.

#5. Be connected to the transformation or outcome you promise, but not to the choice the consumer makes.

In the resulting empowerment and liberation, you will able to be vulnerable and authentic. Confident and captivating. Enthusiastic and passionate.

But it all begins with knowing yourself and not conforming to what is said that real estate agents should be.

Mar 16, 2016 10:32 PM
Rainmaker
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Richard Weeks
Dallas, TX
REALTOR®, Broker

By being trustworthy

Mar 16, 2016 10:29 PM
Rainmaker
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Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

It is easy if they are referred to you.

Mar 16, 2016 09:57 PM
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Richard Robibero, e-Pro, ABR, SRS
Panorama R.E. Limited - Toronto, ON
Selling Your Home as if it were My Own!

Just talk to them. Tell them how you can help them. Look them in the eye. People are generally good judges of character.

Mar 16, 2016 09:43 PM
Rainmaker
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Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

Many ways. Different things impress different clients. My word-of-mouth reputation is the biggest trust builder, testimonials from clients is another strong one, but my persona and communication style is probably what seals the deal.

Mar 16, 2016 06:22 PM
Rainmaker
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Sussie Sutton
David Tracy Real Estate - Houston, TX
David Tracy Real Estate for Buyers & Sellers

I think everyone here has said what I would have said already.

Mar 16, 2016 02:43 PM
Ambassador
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Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Meet them for coffee or for lunch.  Ask them questions.  Let them talk.  Look them in the eye.  Agree with them.  Smile. 

Mar 16, 2016 01:44 PM