John DL Arendsen, Crest Backyard Homes "ADU" dealer & RE Developer (CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments)

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Rainmaker
5,535,254
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

John,

I just told someone who wanted to find out if anyoe had tried new marketing ideas, and my comment was the best thing to do is what no one else seems to be doing, answering their phones was one of them!  A

Mar 23, 2016 03:22 PM
Rainmaker
2,635,227
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

There is a virus of some sort that some agents get that causes them to have this issue and also, as a side effect. It injures memory and triggers denial. The cure is unemployment where one gets desperate and changes their ways

Mar 23, 2016 11:38 PM
Rainmaker
3,069,934
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

So many options for communication...text and email allow folks to communicate without having to be available at the exact same moment in time...

Mar 23, 2016 11:31 PM
Rainmaker
3,322,846
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

It is near impossible to reach the biggest agents in my area by phone, they dont seem to answer or return calls. That is ok when my phone rings, i answer and home seller or buyers screams with excitement they reached a live real estate agent, more business for me. 

Mar 23, 2016 10:18 PM
Rainmaker
4,433,683
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I am not one of those agents.

Mar 23, 2016 09:19 PM
Rainmaker
4,166,945
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Gadgets and technology are fine if they add to your service. They are lead balloons if they do not!

Mar 23, 2016 09:19 PM
Rainmaker
420,785
Christopher Pagli
William Raveis Legends Realty Group - Tarrytown, NY
"I Stay Open Until You Close"

Wow, and I thought it was just in my area.  It drives me crazy!  The agent that doesn't take or return other agents calls is doing THEIR client, whether buyer or seller, a huge disservice!  I absolutely love checking out people that never communicate back and seeing how they pride themselves on communication and professionalism on their various profiles.  Here's a tip to those agents, WALK THE TALK!  Ok I'm done...

Mar 23, 2016 08:57 PM
Rainmaker
634,272
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

I usually get responses in a reasonable time. We have only a few agents that are as irresponsible as you described. I have called their brokers and told them the comapany is at risk for lack of performance when these agents blow some deals. It's come very close twice now.

Mar 23, 2016 06:42 PM
Rainmaker
394,524
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

It's the new trend in real estate and it's awful.  I find agents over the top thanking me for answering the phone or returning a call as if it's special.  I guess that these days, it is.

Mar 23, 2016 02:41 PM
Rainer
318,813
Melissa Jackson
Century 21 Alliance Properties - Azle, TX
Helping You Make The Right Move

It's terrible! I texted an agent early today for one item. Here it is over 12 hours later I have NO CALL / TEXT. Really?  I agree with you John DL Arendsen  I may have made an offer.  I would like to notify the buyer their agent is NOT working out very well. 

 

Mar 23, 2016 02:07 PM
Rainmaker
889,095
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I'm not supposed to be like this, sorry not sorry . . . but I do tend to remember agents who fail to communicate properly--and not fondly. There is no excuse for poor communication. This is a communications business!

Mar 24, 2016 12:23 AM
Rainmaker
1,457,327
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

John DL Arendsen Some just lack common courtesy.

Mar 24, 2016 12:09 AM
Rainmaker
6,554,490
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

We have a national surplus of several hundred thousand agents. Sadly, many of them do not practice professional conduct.

Mar 24, 2016 12:09 AM
Rainmaker
883,297
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Business models change. 

Teams amplify inefficiency.

To assume 'double ending' is malpractice on your part.

But if they can double end, good for them.

However, you should keep calling and always answer your phone. Those are the only things in this equation you can control.

Mar 23, 2016 10:36 PM
Rainmaker
1,157,485
FN LN
Toronto, ON

Some people rarely communicate by phone.  This is common among people who grew up using other communication methods.

Mar 23, 2016 08:13 PM
Ambassador
2,759,387
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 I believe that people are getting to be self-serving rather than serving others.

Mar 23, 2016 07:25 PM
Rainmaker
2,437,714
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning John. Most of the Realtor referral partners that I do business with do a great job returning phone calls, but you are right about some in the business, but that is true in most businesses.

Mar 23, 2016 06:38 PM
Ambassador
5,366,499
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Not just RE professionals, everyone is too busy two answer it seems.

Mar 23, 2016 04:01 PM
Ambassador
3,730,201
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I'm working with a one agent boutique who's trying to sound like he's a big company. He bought one of those Costco multi lines phone systems  and he's not impressing me at all ..

Mar 23, 2016 03:43 PM
Ambassador
4,312,753
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

John DL Arendsen - as much as I am with you, we just keep on trying to reach them - and let them get 'tired' of our calls and emails.

Mar 23, 2016 03:33 PM
Rainmaker
4,893,347
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I just had to call an agent to see what the possession would be for his sellers, and the first time it never went to vm.  Second time, he answered - hello.   Wasn't even sure he was a REALTOR.   Times are changing!

Mar 25, 2016 04:02 AM
Rainmaker
1,381,523
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

It's amazing how much business you can get by answering your phone.  I've picked up three buyers this month from it.

Mar 24, 2016 06:44 AM
Rainmaker
1,525,205
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I really hate it when real estate agents do not answer their phone or return phone calls.

Mar 24, 2016 06:02 AM
Rainmaker
140,495
Chrissi Chapman Topoleski
Coldwell Banker Realty - Woodbridge, VA
Passionate about helping others achieve success!

I am always surprised when an agent won't return a call. I do understand them being busy, but when a day goes by and no answer to phone, email, or text I get the picture...

Mar 24, 2016 04:19 AM
Rainmaker
4,799,481
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Sorry, I was on the other line when you called.  Leave a message the next time.  

Mar 24, 2016 03:28 AM
Rainmaker
661,105
Abby Stiller
REMAX Realty Group - Cape Coral, FL
Professional Bilingual Realtor (239) 284-8637

I know :( Specially on weekends,

Mar 24, 2016 03:12 AM
Rainmaker
3,985,837
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

It drives me crazy also...I am working deal now with the issue

Mar 24, 2016 02:55 AM
Rainmaker
4,066,231
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

For the most part, I find most in real estate are professionals --- there's always those who aren't in any line of work.   

Mar 24, 2016 02:17 AM
Ambassador
1,576,905
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Agents not answering is one of my biggest pet peeves! 

Mar 24, 2016 02:09 AM
Ambassador
719,262
John DL Arendsen
CREST "BACKYARD' HOMES, ON THE LEVEL General & Manufactured Home Contractor, TAG Real Estate Sales & Investments - Leucadia, CA
Crest Backyard Homes "ADU" dealer & RE Developer

I hardly think any professional in any capacity RE, Doctor, Attorney, et al doesn't have the time to act in a responsible and professional manner. As my Mom has always said, "if you have a task that needs to be completed give it to a busy person". The busier someone is the more on their game they seem to be. 

My 3 cents worth adjusted for inflation.

Mar 24, 2016 01:46 AM
Ambassador
3,038,586
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

One can only speculate why an agent does not return calls.  Like you, I find the lack of professionalism ... deplorable. 

Mar 24, 2016 01:31 AM
Rainmaker
819,197
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Some things never change... 

Mar 23, 2016 11:04 PM
Rainmaker
795,232
Susan Laxson CRS
Premier Sotheby's International Realty - Naples, FL
The Michelle Thomas Team

Oh my gosh, you are reading my mind! Called six agents regarding showing their listings. Three answered their phone and appts were made. Two had "voicemails are full" and so I sent an email - no response, called their offices and they sent me back to their voicemail. And one called me back three days after the showing date and I told him the truth, "My client bought a home already". 

Mar 23, 2016 10:46 PM
Rainmaker
846,420
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

And many agents wonder why the public has such a negative opinion of real estate agents. Many agents just don't care about professionalism.

Mar 23, 2016 10:24 PM
Rainmaker
4,064,810
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Just unprofessional agents, as far as I'm concerned. 

Mar 23, 2016 10:21 PM
Rainmaker
1,514,855
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

Some agents intentionally do not answer other agents, all communication should be via email. 

Mar 23, 2016 06:39 PM
Rainmaker
640,913
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

Realtors have never had so much demand on them and so much to do.  Everyone is gunning to take their license away.  We'd all like to be an Ostrich at times and put our head in the sand.  We deserve credit as we do more in our jobs than most people would do with six careers.

Mar 23, 2016 03:11 PM