Caroline Gerardo, C. G. Barbeau the Loan Lady nmls 324982 (Sun West Mortgage Corporation)

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Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

I have no room in my castle for  Drama Queens/Kings!

I walk away from tantrums by toddlers and adults alike. 

May 04, 2016 09:32 AM
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I would have ended the communication immediately....

May 04, 2016 08:50 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

The same thing you did. Insane people make terrible clients.
The number one risk reduction technique is client selection.

May 04, 2016 08:28 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I don't do drama... the best thing about being an independent contractor is I can pick and choose with whom I work, which was not always something I could do in the corporate world. There's enough stress in this business, as is.

May 04, 2016 09:28 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I will not be yelled at and I am learning to suspect clients who blame the past realtor

May 04, 2016 09:05 PM
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

You know I swear that once a seller had some type of psychiatric dysfunction where they were constantly yelling for no reason & then perfectly calm. I couldn't handle it & dismissed myself.

May 04, 2016 10:17 AM
Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Caroline - There are always signs, and we ignore them at our own risk. Anything that skirts the bounds of legality or ethical behavior, or situations where our expertise isn't going to be useful and our advice ignored, or as you mention, lots of drama - those are our red flags.

May 04, 2016 09:02 AM
Mike Rock
Complete Design - Granite Bay, CA
Granite Bay Luxury New Construction...For Less

If i had a client , that i sensed we were not a good match for whatever reason ( shirnks estimate 35% of americans have a measureable mental defect) then i would say, "im sorry but i am swamped right now, and my mother is not well, my husband is drinking too much, my dog is in heat, or im about to retire and leaving the pick.. but thats me i dont want drama, even for a min

May 04, 2016 08:38 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


We pass the minute the air gets noxious.  A

May 04, 2016 08:38 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I follow my gut, it usually vets out toxic people and spares me the drama.

May 04, 2016 08:24 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Never get into it with the client. Just let them know that you feel they would be better served working with another agent. FYI...I always hold on to the docs for a reasonable period of time because you may need them if a crazy decides on lawsuit.

May 05, 2016 01:00 AM
Monte Wall
Keller Williams Premier Realty - Katy, TX
Keller Williams Premier Realty - Katy, Texas

I would also have removed myself from the transaction.  Our team turned down a listing this week because we could see the approaching drama that would have come with representing a particular client.  It's just not worth it.

May 04, 2016 11:21 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

I only work with adults and I don't do drama of any kind.

May 04, 2016 09:36 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

The others have adviced you.

May 04, 2016 09:23 PM
Richard and Jean Murphy
Harborview Properties - Portland, ME
(207) 712-4796

I always wait too long to release or extricate. I think, "I can make this work". Hardly ever can and end up releasing anyway. Great topic and comments. Thanks

May 04, 2016 08:19 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I would have probably fired them earlier than you did.

May 04, 2016 07:22 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Caroline. If this is the honeymoon part, it is only going to get worse. The right time not to move forward.

May 04, 2016 06:32 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I had clietnts who had tantrums for a smallest reasons and realtors like that. I do not engage in arguments since it is nothing to do with me or my service, sometime people just loose it.... I wait a bit and try again. If the are back to normal, we are moving on.  If it it is ethical issue, we move on in different direction. I do not need any drama or additional stress. 

May 04, 2016 05:03 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Caroline Gerardo well, you did the right thing!

There are more important things to do in life - and business.....

May 04, 2016 04:19 PM
Dan Tabit
Keller Williams Bellevue - Sammamish, WA

I try to be compassionate when people have issues that aren't about me, but when their condition leaks into my space and occupys more of my resources than I can afford, it's reasonable to say I can't help you anymore.  I probably take on more than I should sometimes, but I have learned to set boundaries.  

May 04, 2016 03:10 PM
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I once walked away from a listing, released them from their listing contract because the wife was unreasonable and accused me of letting people in their house while they were out of town.

May 04, 2016 02:53 PM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Almost any level. It is a sign of trouble.

May 04, 2016 12:46 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

An irrational seller, one that is unreasonable and abusive woudl cause me to hit the door fast.

May 04, 2016 12:38 PM
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Oh, screaming and cursing will send me to the door.

May 04, 2016 12:04 PM
Allie Angeloni
Long Realty - Oro Valley, AZ

I have not yet been in that type of situation, and that client was way, way out of line - wow!!  So far, we have not walked away and also not experienced that level of drama.  I think you said exactly what I would say, as you were professional, and said, "I'm not able to help you, and I'm not your girl."  Usually I don't see difficult people (in my opinion) until we have already established our relationship, and at that point, I still hang in there.  I don't see how you could have possibly hung in there . . .  life is too short Caroline Gerardo.  I see no way you could have improved or changed that particular scenario . . . 

May 04, 2016 11:10 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I had a guy start crosing out parts oh my contract

May 04, 2016 10:30 AM
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

I keep moving forward

May 28, 2017 09:41 AM
Deb Dahlberg - Rowland
Hart Land Real Estate - Fayetteville, TX
Deb Sells Texas!

If I can tell they are going to be too difficult to handle I will walk away, and it takes a lot for me to do that.  I received the Duct Tape Award last year from my fellow Realtors in our local Association as I can generally fix just about anything.  But I have my limits.  I do spend a lot of time with my Clients expaining what their responsibilities to me as they Agent are ( such as time if of the essence, etc. ) and also mine to them.  That seems to help ward some issues off.

May 08, 2016 04:10 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Caroline - Being able to identify red flags early will save a lot of time and other misspent resources.  Given the information you have presented, you did the right thing.   

May 07, 2016 11:58 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Like Susan, any sense of drama or a threat of a lawsuit, I walk away!

May 07, 2016 10:34 AM
Scott Thompson
Columbia Mortgage Plus - Blue Springs, MO
Commerical Finance - Blue Springs, MO

"If you are hearing this message, I am out on my boat". 

That is a fun thing to put on your v-mail when you have batch of files almost ready to close .... and 18375635 nut case Realtors/Clients (*cough, not like the wonderful ones around here) calling all day.

Make it a Great Day.

May 06, 2016 05:00 AM
Brenda J. Andrew
Professional Realtor in Corpus Christi, TX

I do not handle drama well.  I will either refer it out, or just let the client know I have too much business in order to give them the service they deserve, or are looking for.  

May 05, 2016 10:46 PM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

I had some drama previously, but nothing like that.  I stuck it out because the drama came up during escrow and it was a short enough escrow and a good commission.

If it was in your scenario, I'd be out the door too!  It's easier when there is an end in sight, but if there isn't one I'd jump off the "Crazy Train" asap (while listening to Ozzy's song "Crazy Train").

May 05, 2016 10:56 AM
Sandra Steele
Wise Choice Properties, Sedona/Verde Valley Branch - Cottonwood, AZ
Integrity, Knowledge - 37 Years of Experience!!!

Good for you

May 05, 2016 07:30 AM
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

I would walk away from a listing if a seller questioned my motive and integrity.

May 05, 2016 05:58 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Wait, he emailed you a picture of the building where he worked?  Um, yea.  I don't know if I can even put into words how smart you were to let this one go!

May 05, 2016 03:25 AM
Mike Frazier
Carousel Realty of Dyer County - Dyersburg, TN
Northwest Tennessee Realtor

I don't make enough money in this business to allow that to go on around me.

May 05, 2016 03:01 AM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I think you did the right thing walking away.  We'll work our butts off, but we aren't going to take any amount of abuse.  

May 05, 2016 12:00 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Same as you, wish them good luck and move on!

May 04, 2016 11:31 PM
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

Drama, like a tornado, will suck everything around it into the eye of the storm, so I try to avoid storms...and even worse, try to get YOU to take ownership of THEIR issue... Not my circus, not my monkeys...

May 04, 2016 11:26 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

1. Get commitment that they will do something in a specific time frame.

2. When they don't...NEXT!

May 04, 2016 11:17 PM
Eric Kodner
Madeline Island Realty - La Pointe, WI
CRS, Madeline Island Realty, LaPointe, WI 54850 -

Not sure what the "topic about discrimination somewhat related" was. But if a client is suggesting anything which violates fair housing law, there's a simple way to put an end to the ranting and cussing.

My recommendation would be to ask the client if he would like you to arrange a chat with the Administrative Director of the HUD office in your region.

May 04, 2016 10:51 PM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

One must be able to identify the drama queen, the 'all about me' person and those whose life burdens have frayed to their last nerve.

It is cowardly (and convenient) to only help those who need little help. Those in bereavement, who have been betrayed, whose society has abandoned them, who may have medical issues, these need help, more so than the rest. 

A professional of any kind, they should be able to determine the difference. Then all can see the fabric from which one  is made.

When all that can be seen is a person who is screaming and cursing, and no additional information, a person whose business is helping will allow a time buffer, reconnect and have a 'real personal' conversation. The conclusion of which could be "I can not help you."  Or, 'This is a incredibly difficult time for you. If we work together, we can get to where you need to be."

"I don't want to be involved in hysterical drama lawsuit." That's another, seemingly practical, justification.


May 04, 2016 10:42 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Caroline Gerardo You did the right thing. Life is too short.

May 04, 2016 10:34 PM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

There is no room on my schedule for unnecessary drama.

May 04, 2016 10:26 PM
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Tiny or big does not matter. The smallest ones can be the largest time sucks. You hear the situation, what is expected and if the highs and lows are too extreme, you simply realize I can not help you. Want to, hope the best. But i can not help you without going into a long litany of why. Move on, work on healthy not sick deals. Next! One of our four of us has mental illness too. That may be what you are dealing with and don't take it serious or rise to the same level of drama. You don't have time.

May 04, 2016 10:20 PM
Marie Story
Coldwell Banker - Pinecrest (Miami) - Pinecrest, FL
Broker Associate, Pinecrest (Miami) Specialist

Caroline, thank Goodness I have never experienced that level of drama.  98% of my clients have truly been a blessing in my life.

That being said, it would take very little for me to walk out the door - I do not need grief, stress and negative emotions to be brought into my life. 

May 04, 2016 10:19 PM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Generally over the overwheling price. 

May 04, 2016 02:05 PM
Donald Urschalitz
Lubeck Realty Group - Jupiter, FL
P.A. Realtor ABR RSPS North Palm Beach County

Unrealistic expatiation's on price.

May 04, 2016 10:16 AM