Unfortunately, this seems to be the norm anymore with buyers and sellers.

I'd grab her by the throat and have a little 'come to Jesus' meeting with her, and get her to the closing table. 

Oh, wait, you said elbow . . . 

Gentle on the approach then to finish what you have started. Earn the pay

In our market a mid 5 figures is a good commission so I would stick with her. I find that often educating the buyer is one of the most important things we as Realtors have to do everyday.

Hi Allen - For a mid-5 figure commission check, unless there's a decimal point in there, we're not dumping her unless she's over the line on legality or ethics. Otherwise, we'll just struggle through and do the best we can helping her.

Define 'rogue'.What are the symptoms?
If you can document and deflect risk . . . close her.
If she is gonna land you in court . . . close her, then have her whacked. Or refer her. 50k goes fast when paying atty fees.

You do what you have to do to make a living. Who says re is trivial and easy?

Why 90% agents are dropping out if it is a cinch?

11 years still going strong

How Rogue?  Is she going to call you and say, "I looked at houses yesterday without you...  I found one I liked, I called the Agent on the sign and they wrote an offer for me"?

You've waited too long to educate her on who the expert is.  Tell her it's her job to let you know what she wants, and it is your job to make it happen!

You have to "guide' them before they become a client.

The amount of commission should never be your guide.  

A buyer will never respect you until you sit down with them for a "real world" counseling session, and they see your value.  That is the time to set the expectations and boundaries.

Eve

Allen M. From your definition below in Candice A. Donofrio 's answer, I would dump them and move on. You will never get anywhere with this type of client. Life is too short to waste your time.

I have patience to deal with clients most of the time. If I can't I would refer them

You cope with all sorts of situations in this business.

Allen M. - commission should not decide what type of buyers or sellers you want to work with! 

I have very few issues like this

Some people need to be educated, and a few need to be fired.

Teach her how to behave first, if that does not work then decide if you want to work with her anymore.

Don't think I would drop her at this point. If they are being difficult have a discussion. If they are causing ethic issues - explain it to them.  Educate her. With all this social media and the Internet many clients believe they can do whatever then relay that to you.  We are the professionals. Depending on what's she is doing, email her some articles and point it out very nicely. Good Luck.

Depends on how many mid 5 figure commissions you may miss if this one is costing you too much time and or frustration. I recommend educating her and that by following protocols you will help her get the best deal and breaking protocols will not help but hinder the process. Stick with her and get her through and you'll both be happy in the end.

Well that depends on her reaction when I try to help her make good for her choices.  

Definitely need to have that talk.

Allen,

Go with the flow, they are not going to really listen to you at this price point, unless you have really established your expertise and your savvy from the get go.  A

You never know how many referral you will get from her.

I cannot say it any better than Mimi Foster - it is my job to help my client get what they want even when they are standing in their own way of getting it. Unless of course, as Dick Greenberg mentions, it is not a legal means to obtain it. 

I like Carol Williams answer! You do have to educate her upfront and lead her through the process. This is what we do and why 90% leave the industry!

regardless of the commission amount - stick to your process that you know works...

It depends.

How rogue she is?

How she reacts when we have the "talk".

We give them out as referrals

Don't get married to the outcome.

Stay focused on the process, the method.

Then you avoid the situation or relative ethical compromise that comes with being married to the outcome identified as five figures.

If the figures alter your compass, there really is not a question here.

Most buyers are difficult and the payout is not always as promising. My advice is to manage/mitigate the situation as best you can and stick with it.

I can't say I've really encountered such a rogue buyer in 24 years. A commission like that would be hard to give up.

Buyers are liars! Take a deep breath, count to 10, and start again!

refer her out asap.  i refer any client who is remotely difficult.

I would definitely sit down with her and have a conversation to corral her into a more manageable situation. 

I recently bought property in another state and was probably categorized by the agent as a "rogue" buyer because, frankly, I know what I want, but being unfamiliar with the area, I needed a lot of help.

The first agent had told me "hey, I showed you 7 homes, you don't like any of them?" attitude and he blew me off, saying I was difficult.  I never asked him to show me 7 homes, but I asked him to help me FIND homes that met my goals.  He never explained areas or territory to me and never helped me hone in on good locations--HE decided (not I) that dragging me around to various locations and expecting me to choose a home in the manner of chucking a dart at a board was appropriate when it was not, so I understand how this could happen.

Truth be told, anytime I've run into an agent that called a client "difficult" or "rogue" I've found that the agent failed to truly determine the clients needs, goals, and concerns.  As a result, both are spinning the wheels finding a home and then closing the transaction.

Unless a client is totally bonkers (and there are those out there), difficulty with a client is a signal that you, as the salesperson, need to reassess and realign tactics to answer unmet needs.

I would gently show her the error of her ways.

You need to perfect your, "OK, Lulu!  This is not working!" script.  And remember that all of these folks have one common denominator - they are all working with you!

I seem to work better with a gentler approach and more logical persuasion. The commission is worth guiding her down the path to the closing.

By the way, I would think that many of the responders would want this to be a "Members Only" question, otherwise some of the answers will scare potential clients away.

learn to list..... NO, quickly learn to list......