Allen M., LA Realtor! We Sell Los Angeles! DRE:01996333 (Core Real Estate Group)

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Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Unfortunately, this seems to be the norm anymore with buyers and sellers.

I'd grab her by the throat and have a little 'come to Jesus' meeting with her, and get her to the closing table. 

Oh, wait, you said elbow . . . 

May 14, 2016 12:47 PM
Rainmaker
2,634,031
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Gentle on the approach then to finish what you have started. Earn the pay

May 14, 2016 11:09 AM
Rainer
390,419
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

In our market a mid 5 figures is a good commission so I would stick with her. I find that often educating the buyer is one of the most important things we as Realtors have to do everyday.

May 14, 2016 09:28 AM
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Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Allen - For a mid-5 figure commission check, unless there's a decimal point in there, we're not dumping her unless she's over the line on legality or ethics. Otherwise, we'll just struggle through and do the best we can helping her.

May 14, 2016 09:26 AM
Rainmaker
887,633
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Define 'rogue'.What are the symptoms?
If you can document and deflect risk . . . close her.
If she is gonna land you in court . . . close her, then have her whacked. Or refer her. 50k goes fast when paying atty fees.

May 14, 2016 10:11 AM
Rainmaker
1,149,109
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

You do what you have to do to make a living. Who says re is trivial and easy?

Why 90% agents are dropping out if it is a cinch?

 

11 years still going strong

May 14, 2016 10:10 AM
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Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

How Rogue?  Is she going to call you and say, "I looked at houses yesterday without you...  I found one I liked, I called the Agent on the sign and they wrote an offer for me"?

May 14, 2016 09:43 AM
Rainmaker
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Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

You've waited too long to educate her on who the expert is.  Tell her it's her job to let you know what she wants, and it is your job to make it happen!

May 14, 2016 09:40 AM
Rainmaker
609,786
Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

You have to "guide' them before they become a client.

The amount of commission should never be your guide.  

A buyer will never respect you until you sit down with them for a "real world" counseling session, and they see your value.  That is the time to set the expectations and boundaries.

Eve

May 15, 2016 02:42 AM
Rainmaker
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Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Allen M. From your definition below in Candice A. Donofrio 's answer, I would dump them and move on. You will never get anywhere with this type of client. Life is too short to waste your time.

May 14, 2016 11:42 PM
Rainmaker
4,433,583
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I have patience to deal with clients most of the time. If I can't I would refer them

May 14, 2016 10:38 PM
Rainmaker
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Roy Kelley
Realty Group Referrals - Gaithersburg, MD

You cope with all sorts of situations in this business.

May 14, 2016 09:44 PM
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Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Allen M. - commission should not decide what type of buyers or sellers you want to work with! 

May 14, 2016 03:22 PM
Rainmaker
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William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I have very few issues like this

May 14, 2016 12:56 PM
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Some people need to be educated, and a few need to be fired.

Teach her how to behave first, if that does not work then decide if you want to work with her anymore.

May 14, 2016 12:51 PM
Rainer
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Melissa Jackson
Century 21 Alliance Properties - Azle, TX
Helping You Make The Right Move

Don't think I would drop her at this point. If they are being difficult have a discussion. If they are causing ethic issues - explain it to them.  Educate her. With all this social media and the Internet many clients believe they can do whatever then relay that to you.  We are the professionals. Depending on what's she is doing, email her some articles and point it out very nicely. Good Luck.

May 14, 2016 11:39 AM
Rainmaker
468,799
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

Depends on how many mid 5 figure commissions you may miss if this one is costing you too much time and or frustration. I recommend educating her and that by following protocols you will help her get the best deal and breaking protocols will not help but hinder the process. Stick with her and get her through and you'll both be happy in the end.

May 14, 2016 09:56 AM
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Well that depends on her reaction when I try to help her make good for her choices.  

May 14, 2016 09:30 AM
Rainmaker
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Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Definitely need to have that talk.

May 15, 2016 04:37 AM
Rainmaker
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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Allen,

Go with the flow, they are not going to really listen to you at this price point, unless you have really established your expertise and your savvy from the get go.  A

May 15, 2016 03:14 AM
Rainmaker
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Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

You never know how many referral you will get from her.

May 15, 2016 02:42 AM
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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I cannot say it any better than Mimi Foster - it is my job to help my client get what they want even when they are standing in their own way of getting it. Unless of course, as Dick Greenberg mentions, it is not a legal means to obtain it. 

May 15, 2016 02:27 AM
Rainmaker
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Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

I like Carol Williams answer! You do have to educate her upfront and lead her through the process. This is what we do and why 90% leave the industry!

May 15, 2016 12:19 AM
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

regardless of the commission amount - stick to your process that you know works...

May 14, 2016 11:46 PM
Rainmaker
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Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

It depends.

How rogue she is?

How she reacts when we have the "talk".

 

May 14, 2016 11:11 PM
Rainmaker
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Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

We give them out as referrals

May 14, 2016 11:02 PM
Rainmaker
882,261
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Don't get married to the outcome.

Stay focused on the process, the method.

Then you avoid the situation or relative ethical compromise that comes with being married to the outcome identified as five figures.

If the figures alter your compass, there really is not a question here.

 

May 14, 2016 10:58 PM
Rainmaker
818,337
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Most buyers are difficult and the payout is not always as promising. My advice is to manage/mitigate the situation as best you can and stick with it.

May 14, 2016 10:58 PM
Rainmaker
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Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I can't say I've really encountered such a rogue buyer in 24 years. A commission like that would be hard to give up.

May 14, 2016 10:57 PM
Rainmaker
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Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Buyers are liars! Take a deep breath, count to 10, and start again!

May 14, 2016 10:46 PM
Rainmaker
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Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real estate consulting

refer her out asap.  i refer any client who is remotely difficult.

May 14, 2016 01:24 PM
Rainmaker
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I would definitely sit down with her and have a conversation to corral her into a more manageable situation. 

May 18, 2016 12:00 AM
Rainer
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Grace Hanamoto
Intero Real Estate - Sunnyvale, CA
Quality, Knowledge, Professionalism, Experience

I recently bought property in another state and was probably categorized by the agent as a "rogue" buyer because, frankly, I know what I want, but being unfamiliar with the area, I needed a lot of help.

The first agent had told me "hey, I showed you 7 homes, you don't like any of them?" attitude and he blew me off, saying I was difficult.  I never asked him to show me 7 homes, but I asked him to help me FIND homes that met my goals.  He never explained areas or territory to me and never helped me hone in on good locations--HE decided (not I) that dragging me around to various locations and expecting me to choose a home in the manner of chucking a dart at a board was appropriate when it was not, so I understand how this could happen.

Truth be told, anytime I've run into an agent that called a client "difficult" or "rogue" I've found that the agent failed to truly determine the clients needs, goals, and concerns.  As a result, both are spinning the wheels finding a home and then closing the transaction.

Unless a client is totally bonkers (and there are those out there), difficulty with a client is a signal that you, as the salesperson, need to reassess and realign tactics to answer unmet needs.

May 15, 2016 05:08 AM
Rainmaker
4,799,481
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I would gently show her the error of her ways.

May 15, 2016 05:01 AM
Ambassador
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Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

You need to perfect your, "OK, Lulu!  This is not working!" script.  And remember that all of these folks have one common denominator - they are all working with you!

May 15, 2016 04:54 AM
Rainmaker
795,232
Susan Laxson CRS
Premier Sotheby's International Realty - Naples, FL
The Michelle Thomas Team

I seem to work better with a gentler approach and more logical persuasion. The commission is worth guiding her down the path to the closing.

By the way, I would think that many of the responders would want this to be a "Members Only" question, otherwise some of the answers will scare potential clients away.

May 15, 2016 02:47 AM
Rainmaker
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Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

learn to list..... NO, quickly learn to list......

May 15, 2016 12:19 AM