Kathryn Acciari, Relationship Manager/Mortgage Loan Originator (Arc Home LLC)

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Rainmaker
413,023
Brenda J. Andrew
ULTIMA REAL ESTATE - Corpus Christi, TX
Professional Realtor in Corpus Christi, TX

I have had this problem before as well and use a mac.  I deleted the picture from active rain, went back into the picture on the mac, rotated it a few times, saved it, then went back into active rain and uploaded it again.  It was fine after that.  It is annoying when that happens but that was a quick fix for me.  

Oct 31, 2016 11:11 PM
Rainmaker
3,069,734
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Roy Kelley nailed this one!

Oct 31, 2016 10:56 PM
Rainmaker
6,426,494
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Take your photographs in the landscape mode. I then use iPiccy.com to edit the photographs.

Oct 31, 2016 10:42 PM
Rainmaker
3,990,488
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I have encountered this issue on occasion as well - I like the solution offered by Roy Kelley.    Good luck.  

Oct 31, 2016 11:41 PM
Rainmaker
2,619,901
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

This visits with me too from time to time...lets find out Kathryn

Oct 31, 2016 11:14 PM
Rainmaker
1,704,011
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

I thought people only had this problem on Apple devices. Others gave good advice how to fix but we don't know really why.

Oct 31, 2016 10:56 PM
Rainmaker
1,627,682
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

You have some great advice already that I would have recommended. Good luck!

Oct 31, 2016 10:55 PM
Rainmaker
5,570,933
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

save it and rotate it ...then post it.... that happens to me all the time...

Oct 31, 2016 11:55 PM
Rainmaker
4,799,406
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I agree with Roy's technique.

Oct 31, 2016 11:50 PM
Rainmaker
1,448,927
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Kathryn Acciari Roy Kelley has this one.

Oct 31, 2016 11:10 PM
Rainmaker
1,385,401
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Watching the answers for a great question.

Oct 31, 2016 10:32 PM
Rainmaker
4,066,375
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Always nice to see how much help is available in the Rain! Roy Kelley is one of the leaders!

Nov 01, 2016 12:51 AM
Rainmaker
1,139,716
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Same here. I have software auto rotate. I also reduce the resoulution to make download speed optimized.

Nov 01, 2016 12:44 AM
Ambassador
3,986,554
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

That happens when using an iPhone or iPad camera. I can correct this by rotating the image one turn then uploading 

Oct 31, 2016 11:53 PM
Rainmaker
909,823
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Looks like you have the answer already - good luck

Oct 31, 2016 11:24 PM
Rainmaker
3,957,075
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

As I've personally never encountered this problem, I'm reading responses with interest... and it appears you have some excellent suggestions here.

Oct 31, 2016 11:13 PM
Rainmaker
873,171
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

When I have encountered this, I found to be be an issue with the 'viewer' in use was rotating the image. The original image was 90 degrees off.. To resolve, I used the pict editor found in the WIN OS. Using only the rotate feature.

Done correctly, your observable will be the original 'viewer' will show the image incorrectly.

Be aware, there could be some elf'n magic taking place in AR. If that is the case, all bets are OFF.

Oct 31, 2016 10:49 PM
Ambassador
2,787,847
Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services

Always take your photos in landscape mode. They work better on most devices and look better on blog posts, and websites, etc.  If you take your portrait images and upload them to youtube creative to turn them into a video you are going to get those black sections on both sides of the image in the video. That won't happen with landscape in most cases. Before you take a photo, think about all the content creation you will be doing with one photo. It has a long life with loads of tactics.. again, landscape mode will work the best across all those platforms. 

Nov 03, 2016 08:16 AM
Rainmaker
4,784,727
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I used to have some issues with this too, until I edited the photo.   You can use Ribbet too.

Nov 02, 2016 10:21 AM
Ambassador
4,312,628
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Kathryn Acciari - If that happens to me, I use an external editor and save 'straight' image as some other name and upload.

Yes, this is frustrating at times, and I really understand that.

Nov 01, 2016 03:28 PM
Ambassador
2,552,110
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

I want to try Roy Kelley's suggestion.

Nov 01, 2016 01:26 PM
Rainmaker
1,157,435
FN LN
Toronto, ON

Perhaps you can edit the rotation flag so it won't rotate.

Nov 01, 2016 07:14 AM
Ambassador
3,010,346
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I have not encountered that issue.  I would use ipiccy to change the orientation.  Good luck with it. 

Nov 01, 2016 04:36 AM
Ambassador
5,265,263
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Open it in an editing program like Paint, do a saveas, then load it into AR and it should work

Nov 01, 2016 03:26 AM
Rainmaker
1,367,912
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Need to edit the photos first, I believe

Nov 01, 2016 03:06 AM
Rainmaker
4,433,533
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Nov 01, 2016 12:04 AM
Rainmaker
809,677
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Have not run into that.

Oct 31, 2016 11:43 PM
Rainmaker
1,525,205
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I have had similar experience as Brenda J Andrw since I have a MAC!

Nov 01, 2016 02:17 PM
Ambassador
3,722,382
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

When I had that happen, it straightened itself out when I inserted the photo.

Nov 01, 2016 12:23 PM
Ambassador
2,224,067
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

I haven't had this problem. You have some great suggestions to help you out. Good luck. 

Nov 01, 2016 11:52 AM
Rainmaker
4,145,799
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

I have to agree with Roy Kelley !

Nov 01, 2016 11:29 AM
Rainmaker
3,985,813
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I do not but I bet someone does.  Never had the issue

Nov 01, 2016 11:22 AM
Rainmaker
3,886,531
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Roy Kelley is the Pro at this.

 

Nov 01, 2016 10:44 AM
Rainmaker
528,483
Kathryn Acciari
Arc Home LLC - Shrewsbury, MA
Relationship Manager/Mortgage Loan Originator

Wow, thank you, all. So many ideas to try, and great appreciation for Roy Kelley.  I look forward to applying Roy's and others' suggestions.

BTW, I am using a PC, not an Apple product.

Nov 01, 2016 08:56 AM