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Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

It happens all the time.  People raised by wolves is my only explanation to my Sellers. 

Feb 05, 2017 12:43 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

SIMPLE SOLUTION: CBS Codes. Set your call before showing code on the lock box. They can't get in without it, even if they use their e-card or APP. Problem solved! Use CBS codes on all occupied listings.

Feb 05, 2017 07:11 AM
Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

Yup and he and his "borrowed" Supra key almost had bullet holes in them. 

Feb 05, 2017 02:35 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

I try to make them as easy/simple as possible so as not to confuse the masses.


Keep It Simple Sweetie!

Feb 06, 2017 06:49 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Agents not following instructions is a common problem. Not much you can do unless you decide to accompany them for each showing. Of course, walking into any home here without an appointment is a major no-no... last time I reported an agent for that, she was fined by our Board for $1,000. I doubt she did it again.

Feb 06, 2017 03:58 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Argh. These kinds of things are so annoying. There are plenty of agents who do read the instructions, but the ones that don't can make sellers very annoyed. You got some good suggestions below. Going into a home without an appointment is a real no-no here, vacant or not.

Feb 06, 2017 03:09 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Peter Testa oh yes! My sellers were furious when the agent entered without removing the shoes - despite providing the booties and big decal sign of removing the shoes!

Feb 05, 2017 11:27 PM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

You mean like an agent and client walking into the house of a sleeping police officer who works night shift and is not up until noon.... and the access instructions to the agent were very clear?

Feb 05, 2017 09:59 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

Apparently there are a whole lot of illiterate agents who can't read. 

Feb 05, 2017 08:52 PM
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

Someone tested the thermostat on a warm day but temperatures dropped to freezing that night. Fortunately, it was caught before anything froze.

Feb 05, 2017 08:07 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Yes it happened to me today. The seller wants 24 hour notice and the agent wanted it done in 3 hours. I had a hard time reaching the seller. He wasn't happy.

Feb 05, 2017 06:54 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

No; I require agents to hit the showingtime button to contact me and then I have a record of who, what and when to make sure there are no problems and for proper follow-up

Feb 05, 2017 05:25 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

I Like Thomas J. Nelson, Realtor, CRS comment..good one!!

Feb 05, 2017 04:53 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

   Our Tallahassee Board of Realtors attorney has warned us in writing that going into a home without permission, even one with a Supra Lockbox on the doorknob, can be construed as criminal trespass.  Don't do it!

Feb 05, 2017 04:24 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

We have found that many agent s are incapable of common sense, so we make a point of following them to shut off lights, turn down the heat and make sure they dont leave the water running.

And that the damn door is closed.


Feb 05, 2017 02:59 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

that happens.... not everyone pays attention...no everyone cares to pay attention.... not everyone should be a real estate agent....so we deal with it!!!

Feb 05, 2017 02:27 PM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

It happens and way to often, some showing agents to not care and do what they please it seems. It is why on some homes we have to have assisted showings for fear of pets, security or such

Feb 05, 2017 01:50 PM
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Once in a while it happens.  Some agents are just lousy agents/lazy people.  I've had doors left open, fans left on.  I check my vacant properties after showings because of this.

Feb 05, 2017 11:56 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I had agents think they can go back for a second showing with out calling to set a second appoint.


Feb 05, 2017 11:08 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Yes. I filed a complaint and the agent was fined $200. Instructions were to call first.  Agent did not call first.  Agent just entered the home. Lady seller was in the shower. Alarm went off ... that is how she knew someone had entered the home.  

Feb 05, 2017 08:43 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Unfortunately, you cannot fix stupid!

Feb 05, 2017 08:00 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Plenty of times - showing up without appointments, coming very late, leaving a door unlocked and windows open

Feb 05, 2017 08:00 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

To many times to count Peter Testa , most recently an agent didn't call ahead and walked in on my Seller when she was in the shower.

Feb 05, 2017 07:51 AM
Gloria Valvasori, Accredited Senior Agent
REAL Experience | REAL Commitment | REAL Results!

Yes, many times, doors left unlocked, lights on, lockboxes not locked securely, and no business card left.

Feb 05, 2017 07:34 AM
Michael Thacker - Re/Max Real Estate Center - Louisville
Re/Max Real Estate Center - The Thacker Group - Louisville, KY
Your best friend who just happens to be a Realtor

I would not be happy, and if it were the same agents more than once, I would be doing some reporting. That is not right on any level.

Feb 05, 2017 07:28 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I've had many alarms set off !

Feb 05, 2017 07:04 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Peter Testa Not for me, but for them when they couldn't get into a commercial listing first. What don't they understand about Appointment Only.

Time to call their broker.

Feb 06, 2017 09:33 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Unfortunately, it can be a part of the sales process.  You can be as clear as possible in providing proper showing instructions and there will be some(typically a small number, if any) who do not follow the rules.   

Responding in the most appropriate and professional way is the best way to handle these types of situations.  The solution is typically based on an agreement with the individual seller.   Hopefully nothing serious happens. 

Feb 06, 2017 08:06 AM
Roy Kelley
Retired - Gaithersburg, MD

These sad situations come with the territory when you are in real estate sales.

Feb 06, 2017 06:55 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Oh yes, many times.

Feb 06, 2017 06:25 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Yes.  Their Broker fired them! 

Feb 06, 2017 05:09 AM
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

Often, especially when it's tenant occupied for some reason.

Feb 06, 2017 04:50 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


We were among the lucky ones...A

Feb 05, 2017 09:07 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC

It happens here as well - I don't understand leaving the doors unlocked; it's such a simple thing to do!  Going in without permission, vacant or occupied, is a reportable offense here - I think we should all report these offenses. Perhaps the 'wolves' that Susan Emo will learn when they no longer have Supra key access!

Feb 05, 2017 08:37 PM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

Yes, to many times.

Feb 05, 2017 03:33 PM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I went to a listing with a client that no showings before 10:30. We got there at 11:30 and set the alarm off. The agent got there about 11:45 and told me all times were approximate. 

Feb 05, 2017 03:26 PM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I PREVENT such issues by requiring the buyer agent to call me FIRST.

They tend to be reading challenged.

The phone rings, "Where's the lock box?" Now this rogue agent will get the rules AND denied entry that day. Why? This same agent will not read the provided disclosures, will not submit on correct form, will omit the closing title company and will be the cause of inordinate labor to fix their inability to read or unwillingness to understand. Yes, they will want the seller to take their home off the market while they try to sell theirs and place a $300 escrow as good faith.

The way they do the little stuff is the way they do the big stuff. 

I will not make it easy for them to defer their responsibilities onto the listing agent.

Feb 05, 2017 12:50 PM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

yes - one walked in on a sleepingn seller; another turned up the thermostat... the list goes on

Feb 05, 2017 08:41 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

Yes, a few times. Some sellers reqested combo boxes because of it, and would remove the key when showing times were over, and put it back in the morning. Other times agents lied to the owner when they showed up on a day when there were no showings allowed on that day. The owner called me and said that the agent had called me, and i said that is was ok to show it. The agent and buyer were waiting at front door when she called me. I told her to hold the phone up so they could hear, then i loudly said that the agent is g damn liar, and tell her and her buyer to get the hell off your property or I'm calling the police and her broker, etc, etc. Not following showing instructions is probably the most common violation in this business.

Feb 05, 2017 08:31 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

We have 6 associations and the rules are different. So which rule you abide?

Feb 05, 2017 07:45 AM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

We have a great responsibility veing able to access others homes. We need to do it properly and with respect and follow instructions. It is so frustrating and makes our whole industry look bad when stuff like that happens.

Feb 05, 2017 07:45 AM
Dianne Goode
Raleigh Cary Realty - Raleigh, NC

Perhaps these careless agents are just young, in real estate years?  I left a few back doors open in my early days -- it's easy to do.  I have learned to double-check back doors.

As for going back without an appointment, that's an MLS violation if you want to file a complaint.  The new electronic locks will solve that problem.

Feb 05, 2017 07:44 AM
John Duke
Staging By John - Burlington, NC
We stage your home to show it at its best!

I have heard of this but its not something that is part of my business

Feb 23, 2018 07:13 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Yes, and many are just plain stupid.   Yesterday a buyer was given access WITHOUT their agent present.   

Feb 08, 2017 02:36 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

It happens.

Feb 05, 2017 01:12 PM