No. I've never had a chat session that actually worked. Seems like they are manned by whoever they can find, and no qualifications are needed. I tried asking the " chat " girl a question about a camera on Panasonic's site the other day. What a joke. Never could get a straight answer.

I had one and no one ever asked to chat. Never on 24/7... I don't chat 24/7. In reality, personally hate when those boxes pop up, so really haven't put it back onto my sites.

No, no patience for these types of time wasting pseudo-conversations. 

If they are really interested they will call or email.

No, I had a colleague of mine try it a few years ago and gave it up. Not sure I would want one either... There are many other ways for consumers to contacdt me which I have displayed on my website..

We used to have one but it was not really working out the way we had envisioned it to. I actually like them. They are as Debbie Gartner  says,  a godsend when working late and need help right away from bluehost or amazon, etc. 

I did LONG ago, years and years. I don't want to be that available for 'just anyone' and it invited the wrong kind of people. That was my experience. I'd rather someone call, text or email me and give me a chance to vet them a little better. YMMV . . . having said that, I LOVE that feature on retail and other sites although 9/10, the info I get is so vague or wrong I end up needing to call anyway.

Yes and yes - it is manned with a live person round the clock (not me but, they let me know when I need to reach out to someone).

No, I don't use a chat function. When I'm on a site and those pop out of the side, I find it somewhat annoying. 

No, but will be interesting to see if it is worth the investment from the reviews of those who do.

The chat function implemented by many companies (non-real estate, both big and small) is generally useless or aggravating.  I have only come across a small number of websites where the chat function has been very useful.

On the real estate side, a few years ago a local friend of mine had implemented one via a third party company.  The chat window would automatically come up on the website. 

I decided to give it a try and asked  "Does [name of agent friend] work in [name of city where I know friend works]?"  I was told that the agent would need to get back to me.  I asked some other simple questions where a licence is not required and was always told the agent had to get back to me.  The person kept asking me how many bedrooms, bathrooms I wanted, where I was looking etc.  There is no point in me answering questions if the other side can't even tell me if the agent works in my area of interest.

No. I'm not a helpdesk.

I do not have that maybe I should

We have one and I used to activate and monitor it. Now I don't but we occasionally get offline messages.

No I do not.  My phone is active 24 x 7 - people can call me, complete a form on my website or send me an email.  

No, but I'm not sure it's an option, I'd have to check.

That would be cool but it would only be live chat 8AM-6PM M-F, so in this "need it know" society, not sure if that would hurt or help me?

No, I don't, and I hate when those pop ups appear.

HOWEVER, I do like the ability to chat w/ someone when I choose to, especially on some technical sites.  I have found them to be very helpful on places like Amazon Associates, hostgator/blue host, places like that.  It has been a godsend at times, especially if I'm trying to get something done at 7pm or 8pm.

Many of those, BTW, also only have chat hours and turn off at certain times.  I think 24/7 is overkill, esp if your clients are mainly US.

It works better when it's self initiated.  I often click off of sites when I see the pop ups and noises, esp if it does it when I change pages.

Annoying is my opinion.  Never used and wouldn't. 

no... leaving a comment on posts is more than enough.... for me!!!!

No.

Annette Lawrence , Palm Harbor, FL 727-420-4041 No!

No & I wonder how you man it 24/7 as you ask? 

Debe Maxwell has it on her website so you can check it out.

That feature is offered through our company website and does provide leads, it works.

It would be nice to have, not 24/7 thouhg when i am sleeping and not sure i would want any client to chat with an over seas call center either

Not any longer.  People don't respond - they click it away.  Personally I use the chat feature often on many sites. It's easy and quick.  Most buyers or sellers will call or text for information.

Annette Lawrence , Palm Harbor, FL 727-420-4041 - now that will be 'over promise' and 'under deliver' for me! I know I can rely on some service for this - however, I prefer to be 'me' when I meet the prospect first, even online.

No.

N/A

No chat button for me, they can call, email or text and I will get back shortly.

no I don't!

I do not aws I am not able to man it like it needs to be.

Yes, I do and I see that almost every one offers this options ( even FB and IG pages), but rarely you can reach someone instantly. 

I see the popups, but never use them. Have never had them on our website.

I do not have a chat option - not a fan myself

The weniste is minor for me in lead generation so I don't.

No.  Since I can't be on it all day nor do I want to employ a third party.

No; we would rather the prospect email or call us.

No I don't. I haven't heard that it's successful.

No, but may need to rethink it!

no

No not as yet and if I did it would need to be outsourced or automated.