1,543,823
Do you have the key?
I'd either have left the key back in the box or it would be in my pocket, either way, I'd know and would not accept being accused. If I had it I'd return it.
There's no way to truly accuse you if other agents came and went too.
But, it sounds like you took the high road.
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Thomas J. Nelson, REAL...
La Jolla, CA
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Jasmin Henderson
Sicklerville, NJ
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Teri Pacitto
Westlake Village, CA
-
Candice A. Donofrio
Fort Mohave, AZ
2,061,814
I understand that it's a little touchy, since you're writing an offer on the property.... but for the very same reason, the listing agent should be a little more tactful.
If you're confident that you returned the keys (and you have a witness), I would allow the listing agent to figure it out... I would not offer to re-key.
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
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Diana White-Pettis
Upper Marlboro, MD
5,005,659
I'd probably do what you did and take the high road but I would ask if the lockbox showing activity report showed anyone coming in after me.
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Diana White-Pettis
Upper Marlboro, MD
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Candice A. Donofrio
Fort Mohave, AZ
1,052,211
If you know you put that key back, ask that agent to poll the lockbox and if they refuse, ask the Association to. I agree with Thomas, and usually people that take the offensive like that are the guilty party. I'd hold her feet to the fire for a few minutes before I rekeyed.
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
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Candice A. Donofrio
Fort Mohave, AZ
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Kathleen Luiten
Princeville, HI
4,319,419
Mimi Foster - if you did not take the keys, you do not need to re-key. Simple. You are too nice for sure.
An offer should go as you'd write otherwise.
Some agents like drama more than anything else!
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Praful Thakkar
Andover, MA
321,564
The lockbox will have a record of agents that entered. Either way, having it rekeyed will be a plus once you make an offer.
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
216,904
If the house is on Sentrilock, then the agent should show you the report, to confirm that you were the last one in the home. If so, somehow you missed putting it back in securely. Unfortunately, there are agents who go into homes (on Sentrilock) without advising the listing agent.
If it is on a lockbox, then I'd still push back on the agent and let them know it was secured. It was generous of you to offer to rekey. Hopefully your deal with go through without further turmoil!
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
634,482
Is there a lockbox report showing you were the last to access the property? If there is I'd do what you are doing even if I'm sure I didn't take it. If not I'd follw Candice A. Donofrio's advice and hold the agent's feet to the fire for a while.
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Candice A. Donofrio
Fort Mohave, AZ
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
5,772,575
Mimi,
the lockbox report should have who showed after you. A
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
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Candice A. Donofrio
Fort Mohave, AZ
1,712,676
If it is an electronic box it would be easy to see y=who had the key last.
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
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Candice A. Donofrio
Fort Mohave, AZ
1,153,794
Supra and Sentrilock boxes keep tabs on all of the comings & goings of agents. It's a hard thing to argue if you were the last to access the property. That being said I would not accuse anyone of taking a key wthout checking those records first. My guess is that you were the last known appointment but that extra step was not taken to be absolutely sure.
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
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Candice A. Donofrio
Fort Mohave, AZ
613,494
In Florida, agents who have a client interested in the property would have stolen the key, just so no one else could show it.
You took a higher road than I could have.
Eve
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Candice A. Donofrio
Fort Mohave, AZ
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
679,404
I respect you for taking the high road, and trying to keep the peace, but from my perspective ... we are bombarded on a daily basis with vendors trying to sell us something to get our hardearned money. If you and your clients saw you put the key in the box and you made sure it was locked then I would not be "too quick" about getting the house re-keyed. Hoping they have the Supralock (electronic lockbox) and you could ask them to prove that you were the last to use it and enter or exit the house. I totally understand the high road ... but we are not doormats. You are of so much higher value than that. Hope you are able to work this out and the Listing Agent is able to see clear to seek for the truth in the matter and not make accusations she cannot prove.
Sorry for the rant
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
637,434
Hey, if I didn't do it, I didn't do it. Especially if I witness of a client who wants to make an offer. But I would try to unruffle those feathers. Sometimes agents just get frustrated. I've had listing agents not taking their lockboxes off the property once it sold, and the new buyers swear people have gone into the house. When I checked with the LA, she said she can't imagine who would have gone in--like she couldn't or didn't know how to check that. (Yes, my buyers should have changed the locks per my recommendation but didn't get to it for about a week.)
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
5,049,450
Is it an electronic box? There would, of course, be a record of agents who visited and when, includng those after you. I would be as cordial as possible and discuss what I did specifically.
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Debe Maxwell, CRS
Charlotte, NC
3,986,258
I would be defending myself if I know I didn't have the ey. They always go inside my pockets.
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
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Candice A. Donofrio
Fort Mohave, AZ
2,684,109
Angry? And you want to make an offer? Wow.
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Nina Hollander, Broker
Charlotte, NC
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Michael Jacobs
Pasadena, CA
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Candice A. Donofrio
Fort Mohave, AZ
6,393,609
Have the agent double check the supra log to see who was there after you.
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
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Candice A. Donofrio
Fort Mohave, AZ
2,220,654
You can pull the lockbox report to find out if someone else visited the property after you.
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
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Anthony Acosta - ALLAT...
Atlanta, GA
3,416,038
You handled it well, i may not have been so nice. Having a buyer though wanting to make an offer, you have to be nice. Glad they apologized
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Mimi Foster
Colorado Springs, CO
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Nina Hollander, Broker
Charlotte, NC
4,572,183
Stuff happens and you handled in a very professional manner. It was nice to hear that the listing agent called you and apologized profusely. Good luck with your offer.
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Nina Hollander, Broker
Charlotte, NC
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Mimi Foster
Colorado Springs, CO
2,436,099
I'm glad they found the key. You obviously put your client's needs/desires first and went over and beyond what you needed to do here. And yes, if your offer is a strong one, I bet there are some brownie points floating around!
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
5,230,113
If a buyers' agent was bringing me an Offer to one of my listings, I would be the one doing the re-keying! I would NEVER accuse another agent of taking the key anyway - I would ask the last person to have accessed my lockbox if "perhaps" they had misplaced the key.
Way to take the high-road, Mimi Foster!
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
142,796
I would also have the lockbox report reviewed and havelock rekeyed to take the high road as you are doing.
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Michael Jacobs
Pasadena, CA
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Mimi Foster
Colorado Springs, CO
763,883
The first this I'd do is find out if they have electronic recording of the lock box. If not I'd tell them to pound sand. If so, I'd explain that you put the key back and don't know how it dissapeared. Try to smooth things over and get your clients in the best position to get their offer accepted. We are in sales and know how to communicate.
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Michael Jacobs
Pasadena, CA
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Debe Maxwell, CRS
Charlotte, NC
4,936,705
I was going to say, does the owner have the lockbox code. I never give the code to the sellers.
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Mimi Foster
Colorado Springs, CO
7,836,164
599,274
I'm glad to hear it worked out and hope your offer is accepted!
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Mimi Foster
Colorado Springs, CO
979,496
Mimi - I think I would have done the same as you, and hope that you would get brownie points for that. However, the decision will be based on your clients offer, and what the sellers determine is the best offer for them.
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Mimi Foster
Colorado Springs, CO
115,432
Everything counts in a competitive bidding situation - so if eating a little crow by the listing agent/seller works in your favor, the stress of it will be well worth it!!
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Mimi Foster
Colorado Springs, CO
3,988,007
I think you handled it beautifully. Sometimes we are accused of things we know we are not responsible for and the best solution for future relations is to offer up a solution. In your case it was offering to rekey the house. I think it shows you have lots of integrity.
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Mimi Foster
Colorado Springs, CO
1,617,916
1,955,212
Very touchy if you are going to write a contract. Main thing, don't PO the seller! Our clients always come first. If your clients were done and moving on to another listing....and you knew for a fact you left that key, I would stay the course and say I put that key back. Check elsewhere....
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Mimi Foster
Colorado Springs, CO
900,128
711,852
Looks like I am late to the question, but your answer is fabulous - and did your client get the home???
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Mimi Foster
Colorado Springs, CO
3,345,091
If I do not have the key ... then I do not have the key. Period. Brownie points on the offer you submit ... ???? Do let us know
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Mimi Foster
Colorado Springs, CO
4,882,355
After all that, I hope your buyers gets the house.
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Mimi Foster
Colorado Springs, CO
5,583,278
there are no brownie points in real estate....just saying....
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Mimi Foster
Colorado Springs, CO
1,725,996
I think your cooperation says everything about your professionalism and the listing agent and seller are sure to remember you.
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Mimi Foster
Colorado Springs, CO
809,258
Yikes! What stress! You handled it SO well and that agent will remember that. Kudos Mimi!-Kasey
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Mimi Foster
Colorado Springs, CO
5,216,409
The high road may have paid off here! Good luck!
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Mimi Foster
Colorado Springs, CO
1,844,301
Yes you have bonus brownie points for your generous offering to rekey. You'll get the sale, good luck!
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Mimi Foster
Colorado Springs, CO
2,182,552
It's crystal clear that another agent had to open the LB to discover it wasn't there ! Listing Agent needs to pursue them !
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Mimi Foster
Colorado Springs, CO
5,104,931
Stuff happens. Don't know about brownie points. Just put in the best offer you can and do your best.
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Mimi Foster
Colorado Springs, CO
989,652
Don't your lockboxes have a reporting feature of who was the last to use the box? Ours does and it's quite helpful
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Mimi Foster
Colorado Springs, CO
1,513,143
You handled it the way I would have!
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Mimi Foster
Colorado Springs, CO
921,504
Real estate agents are QUICK to throw others under the bus.
As you experienced, when you are the victim, it is not pretty.
And EVERYONE in this story will have someone else to blame.
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Mimi Foster
Colorado Springs, CO
911,338
I wouldn't expect any special cosnsideration with offer. I would prepare best offer for buyers and see what happens. And missing keys is a part of this business. I wouldn't have offered to rekey any locks. The agent and owner should already have spare keys. Both agent and owner overreacted, but I wouldn't have made a big deal out of it.
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Michael Jacobs
Pasadena, CA
4,434,127
1,045,440
You will only know if there was another agent inbetween you and the one who couldn't find it when that unknown agent UPDATES their lockbox card.
1,502,998
Wow! What a story! You certainly will have something to laugh about when presenting your offer.
2,781,173
4,800,082
If the listing agent had used an electronic lockbox, this would not have been an issue.
3,071,489
Tell them to chill out and call me back when they were more composed...