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never had any.... they never forgot me... those who listed with others did that because they formed new relationships with people who became real estate agents....there were too many to keep in touch with....didn't have time nor did I have the desire....had new business consistently with new subdivisions....did 40 of them through a 39 year career....
Julie Larson Realtor® ...
Ryan Huggins - Thousan...
Thousand Oaks, CA
I've written several posts about how I follow up with all past clients--touch them in many different ways a minimum of 36 times a year.
Julie Larson Realtor® ...
I generally do not do much until they call me for the next project.
Stevens Point, WI
I put them on my newsletter mailing list. That's it. I'll drop them a line once in a while if something important or relevant comes up.
Dinner at a nice restaurant a few days after the Buyer moves in.
Email two or three times per year, followed by a phone call to invite for coffee or lunch.
I used to have a drip newsletter; but I have let it slide.
We have a Client Appreciation program, based on the Buffini & Company model and expanded a bit. It's a blog post, too much to answer here; thanks for the idea though!
Follow-up in 30 days with a call, mutiple cards during the year including anniversary of closing, closing statement for taxes at beginning of next year, and call.
Regular telephone calls and emails, and cards on special occasions
I stay in touch on a weekly basis for the first month..
Then monthly and newsletters
Congratulatory card on the anniversary of their closing.
I check in after a week with buyers to be sure they haven't gotten anything strange in the mail (spam), and how their new home is. After that, regularly every 6 months or so.
I am primarily a Property Manager which requires constant contact. For sales, I don't have regimented program but am trying to create one.
Gift, the periodic emails
Occasional calls, emails, newsletters and possibly a lunch or party on rare occasions.
Corinne Guest, Managing Broker - Buffini & Company's item of values, notes, calls and pop-bys.
Corinne - That is something I need to work on. I follow up, but do not have a system in place.
Note cards, texts, calls and sending things like a copy of closing statement or other pertinent information from time to time.
Great question! I'm going to have to go back and read Nina Hollander's posts on this subject!!!
I really depends on the clients.
Just to ask them how everything went with the move. Ask them again if they know of anyone that wants to buy or sell as they'll be talking about it alot over the next few months.
Then after about 3 months, they go on regular client list.
phone call and email follow up
A gift card to thank them for using me.
No news is good news. Not a soul thinks they underpaid.
I do many things.
Simply put, not enough. Do handwritten notes after closing and then sporadic emails!
Keep them on your appropriate email lists.
It depends on the client profile. We tailored the followed specifically for each client. A
Since I do investors only, a quarterly newsletter and two balst per month for new investment opportunities.