Peter Mohylsky.   Broker -BRIX REALTY, BRIX REALTY -DESTIN (Miramar Beach, Florida )

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Rainmaker
4,015,199
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I haven't flown United in more years than I can count... but yes, it would cause me to look for alternatives with any airline that behaved this way. This was one occurrence too many. But the issue is not so much the occurrence, but the response from the CEO... and that is a corporate culture/values exposed to the public. If the CEO sets a standard like that, it goes through the entire organization and it's no surprise this happened.

Apr 12, 2017 04:25 AM
Rainmaker
1,145,170
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Peter Mohylsky 

It is not even enjoyable flying anymore.  No, there are many many occurances that passangers are being mistreated.  I think UA needs to learn to rent a car as an option for its employees instead.... Its stock tumbled $400M in one day.

There were 100K+ cyber protests.  There needs to be corrective action and apology as overseas customer (affecting UA $- big time) are cancelling flighs. The CEO has an attitude problem.

Apr 12, 2017 06:18 AM
Rainmaker
4,036,315
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

It looks like another opportunity for the Damage Control Department.  

Apr 12, 2017 04:32 AM
Ambassador
4,171,819
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I haven't flown the 'not-so' friendly skies of United in years!  Charlotte is hub for American so, we typically fly with them.

Apr 12, 2017 04:45 AM
Ambassador
1,365,591
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

I fully expect the morally outraged will create Tshirts with cutesy sayings, picket the place, and say they're boycotting.   This too shall pass.  There will be something trendier along any day now.

Apr 12, 2017 07:12 AM
Rainmaker
609,166
Eve Alexander
Buyers Broker of Florida - Orlando, FL
Exclusively Representing ONLY Orlando Home Buyers

I don't fly enough to know which airline is really good, or which sucks...

However, why is it OK for someone to start shrieking like a looney and refusing to disembark when legally told to do so?

This doc had his medical license temporally suspended for 94 felony counts of peddling illegal drugs and trading drugs for sex...what was this nut on?...and again his license is in jeopardy with restrictions.

Of course he is going to milk this United screw up so that he never has to see patients again...which may be a good thing.

Eve

Apr 12, 2017 06:38 AM
Rainmaker
5,485,542
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Peter,

We just flew United and had a great experience.  Should I give you the benefit of the doubt, because you made one mistake? Should we give someone hte opportunity to fix it or do we just condemn and be self-righteous about it? 

Apr 12, 2017 06:11 AM
Rainmaker
1,205,688
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I actually stopped flying them years ago, along with other airlines that lost their way with customer service. Virgin America is all I fly domestically, obviously these days.

Apr 12, 2017 05:06 AM
Rainmaker
3,069,934
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

I stopped doing that years ago!

Apr 12, 2017 05:00 AM
Rainmaker
878,171
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Hmmmm,

This aligns with many Americans definition of striking it rich. (lottery, lawsuit, inheritance) Working hard or invention is not on the list.

Yes, I would fly and decline any incentives, hoping this is my day.

The reality is, fliers are accustomed to being abused the moment they enter the airport. We did little in regards to TSA groping, maybe this is the red line, but I doubt it.

Would I avoid United? Yes, if other alternatives were available. Many times, that is not the case.

Apr 12, 2017 04:56 AM
Rainmaker
758,126
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Add this to my poor customer experience that I experienced with them and I'd have to say "yes".

Apr 12, 2017 04:34 AM
Rainmaker
1,707,397
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

No, I just wish I would have bought stock yesterday.

Apr 12, 2017 04:16 AM
Rainer
215,563
Sharon Altier, SFR
Lawton Realty Group, Inc. - Elmhurst, IL
Your Real Estate Partner

No.  I think it's ridicuous what happened, but I also think the customer was wrong in the way he acted.  He wanted to create scene in the way he did  not  put on his big boy pants and walk out to discuss it and get to a better resolution. Instead, he wants to make a scene, hire an attorney and milk this.  I'm sure he's booking talk shows now.  I had a fired employee pull this one once.  She wouldn't leave the premise, so police we called to remove her.  After screaming, "drag me out of here" for over an hour, and not being cooperative, the police did drag her; stopping every few feet and asking her to stand.  She thought she had a lawsuit; only to be told she caused her own drama; as this man did.

Apr 12, 2017 12:38 PM
Rainmaker
882,516
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I just read about another, and there will be more, I suspect

Apr 12, 2017 06:36 AM
Rainmaker
1,828,820
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

We have several choices and one can choose to fly the airline that makes you feel safe.

Apr 12, 2017 05:55 AM
Rainmaker
3,315,838
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I had already stopped flying United becuase of poor customer service and will continue to avod them at all cost

Apr 12, 2017 05:33 AM
Rainmaker
1,711,437
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

We have United headquarters here just a few miles away. Everyone has either worked there or retired from there. It's a real shame.

I'm still thinking about it.

Apr 12, 2017 05:19 AM
Rainmaker
1,027,335
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

We usually fly Delta for more convenient connections and because we have so many points, it gives us occasional perks, however, this incident would not stop me at all. 

Not to defend what the security person did, but in my world, if I had been told to get off the plane, I would have and I would not have turned into a maniac while doing so. 

 

Apr 12, 2017 05:04 AM
Rainmaker
4,799,481
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Not really.

Apr 12, 2017 04:22 AM
Ambassador
5,324,720
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

No but tsa has me avoiding airlines whenever possible.

Debating on driving or flying to Lake Tahoe next month, it may be worth the drive.

Apr 12, 2017 10:28 PM
Ambassador
4,312,753
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Peter Mohylsky - mostly, yes.

Apr 12, 2017 10:16 PM
Rainmaker
1,101,259
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

No, I've been asked to give up a seat with them before and was upgraded to first class on a following flight 50 minutes later with full refund.

Apr 12, 2017 12:19 PM
Ambassador
3,029,453
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Now I must ask Mr. Google what happened on a United flight. I doubt it woud influence me to not fly on United. One occurance of anything is not what I base my decisions upon.  There is always more to the story.  Now on to Mr. Google. 

Apr 12, 2017 07:27 AM
Rainmaker
1,632,642
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

I only fly Southwest. If they don't fly there; I don't go

Apr 12, 2017 06:34 AM
Rainmaker
1,865,833
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

People make mistakes, it does not affect my flying plans in the slightest.

Apr 12, 2017 06:26 AM
Ambassador
1,616,354
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

we will still fly

Apr 12, 2017 05:42 AM
Rainmaker
3,964,422
Richard Weeks
Dallas, TX
REALTOR®, Broker

No

Apr 12, 2017 05:37 AM
Rainmaker
3,603,997
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

Don't know yet.  I bet there will be some good buys with all the cancellations.

Apr 12, 2017 05:36 AM
Rainmaker
6,497,359
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

No. 

Apr 12, 2017 05:31 AM
Rainmaker
4,121,846
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

After the dust settles, price and convenience will once again prevail! Does not cure the occurence, but a true reality!

Apr 12, 2017 05:29 AM
Rainmaker
4,846,071
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I flew to Costa Rica in November on United, and had two legs of the trip going and coming, no issues.

Apr 15, 2017 04:26 PM
Rainmaker
3,941,604
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I am fying back from vacation on monday, have my finger cross that I dod not have a problem.

Apr 15, 2017 01:22 PM
Rainmaker
144,616
Julie Larson Realtor® Sarasota FL 941-882-0322
PalmerHouse Properties Florida - 941-882-0322 | Serving Sarasota, Manatee & Charlotte Counties - Sarasota, FL
When you're thinking of moving...ThinkSuncoast.com

I don't fly very often anymore, but will fly whichever airline works the best for my plans.

Apr 13, 2017 08:18 PM
Rainmaker
1,375,627
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Nope.  Do love the memes though.  Did you know Harambe was booked for a flight on United the day after he was killed?

 

Apr 13, 2017 10:34 AM
Ambassador
3,704,796
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I have several friends who work for United and I feel it has been handled wrong but it still is better than most airlines...

Apr 12, 2017 08:57 PM
Rainmaker
1,511,879
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I never had a really bad experience with any airlines....

Apr 12, 2017 05:54 PM
Ambassador
2,066,237
Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

As it happens, I have flights booked in a couple of months with United and I think it would be most inconvenient if I had to change them. 

Apr 12, 2017 02:58 PM
Rainmaker
1,175,940
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

With the huge stock decrease, I'm sure they are double-thinking not offering more money for people to disembark.  And why did they load people on in the first place only to ask them to leave?  United (in spite of its hub in Chicago) has been my last choice for a long time.

Apr 12, 2017 02:56 PM
Rainmaker
3,985,831
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

No

Apr 12, 2017 02:49 PM
Ambassador
3,247,717
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

It's not been my favorite for years but if I have to would if they had a direct flight and nobody else did.

Apr 12, 2017 12:49 PM
Rainmaker
913,623
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

We stopped flying because of TSA (used to do 3 flying vacations a year, now we do 1) - this is just another feather in the cap of why we no longer fly if we don't have to

Apr 12, 2017 12:42 PM
Rainmaker
290,569
Allie Angeloni
Long Realty - Oro Valley, AZ

No, I would not stop flying UA, though I'm sure that there has been more than one occurrence, on every airline in the past, of regretable comments made and bad behavior witnessed - meaning both sides were part of the blame. 

I personally rarely fly.  Though there is no doubt that the comments by the CEO were very inappropriate, and he must not have thought his answer through.  I have to admit that the doctor was not in the right either, and that '2 wrongs do not make a right" as they say.  I would not have reacted the way he did, I can guarantee that, and I would have been shocked to see airline personnel behave the way they did.  To be fair to all sides, I know that I do not know the entire story, as it will change over time.  The shareholders and B of D will not be happy (an understatement) with their CEO, and back-peddling is always difficult, because it may not appear  sincere.  He needed to 'check his emotions' at the door.  And then their was that doctor, who was the passenger . . .  charming, just charming . . .

Apr 12, 2017 12:25 PM
Ambassador
2,559,590
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

      More people are coming forward with stories like that.  There can be no excuse.  United CEO needs to step down.   All airlines need to abolish the"kick you off a plane for their convenience" policy.

   BTW Peter, I know that you are retired USAF and retired commercial pilot!

Apr 12, 2017 12:15 PM
Rainmaker
596,874
Alexander- Slocum
Premiere Property Group, LLC - Vancouver Washington - Vancouver, WA
Realty Team- Vancouver WA Real Estate

I stopped being a Mileage Plus Executive Premier + Red Carpet member a long time ago.  When I last flew a considerable amount, Alaska and Southwest were my favorites.

Apr 12, 2017 12:01 PM
Rainmaker
814,432
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

My guess is that no-one will; this too will blow over. I fly American.

Apr 12, 2017 08:43 AM
Rainmaker
808,797
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

I flew United the day it happened. Boise isn't a huge airport so I will fly whatever takes me to where I want to go...-Kasey

Apr 12, 2017 08:26 AM
Rainmaker
2,630,488
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Normally NO. However, the CEO'sfirst reaction/comment was not acceptable business behavior and anyone that bullies or uses the golden rule is at fault. The idea of shaming another human being doesnt sit well with me

Apr 12, 2017 08:20 AM
Rainmaker
5,571,077
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

that was horrible.... 

Apr 12, 2017 07:55 AM
Rainer
353,460
Jim Cheney
Saint Francis Property Santa Rosa, CA - Santa Rosa, CA
Rincon Valley Realtor 707.494.1055

No, but not because of the recent incident.  I hate United.  Total cattle call airline, and the latest incident just proves it.  Virgin American when I can!

Apr 12, 2017 07:50 AM
Rainmaker
598,609
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

I haven't liked United for a long time. I'm withholding judgment because we don't know all the facts but I imagine this was the action of some locals and not company policy. Maybe it will impact how the airlines book their seats. Regardless, it's been fun to see all the jokes!

Apr 12, 2017 07:40 AM
Rainer
117,085
Christine Kankowski North SD and Temecula
House Match Inc - Poway, CA
Excellent Sales and Property Management

Definite PR disater.    thin they will learn their lesson and do better.  I inagine they should do something positive for all flyers - maybe free food for the next month? Free baggage check>  something to get  people talking positively.

Remember when everyone got food poisoning from Pat & Oscars restaurant?  They gave out free for for an entire day and everyone went back.

Apr 12, 2017 07:38 AM
Rainmaker
2,018,830
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

No opinion

Apr 12, 2017 07:21 AM
Ambassador
4,540,411
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I avoid when I can but have lots of points - have a flight with them to DC in May for NAR.

Apr 12, 2017 06:46 AM
Ambassador
3,986,660
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

They are not my airline of choice anyway but if they had the most convenient flight and time, I would still use them.

Apr 12, 2017 06:38 AM
Rainmaker
1,453,627
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Peter Mohylsky I've always flown United or Continental over the years. I think service has been declining on all airlines since they started charging for pillows and baggage. My last United flight was a little uncomfortable because I chose not to purchase a seat for $55 that had an extra six inches of leg space. I didn't mind until the person in front of me decided to put their seat in the fully reclined position. My nonstop flight from Washington DC to San Francisco was a bit cramped.

Apr 12, 2017 06:30 AM
Rainer
222,865
Bob Betel
Allstar Home Mortgage, Inc. - Sweetwater, TN
President, Allstar Home Mortgage, Inc

I don't get in those kind of situations.

Apr 12, 2017 05:38 AM
Rainmaker
1,384,718
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

I'm unlikely to boycott a brand for political reasons but this particular occurrence was so horrifying that I'll wait to see how the CEO makes good on his (3rd) statement in which he promised to change policies and procedures to make up for what happened.

Apr 12, 2017 05:29 AM