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Ambassador
1,370,434
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

There are no emergencies in Real Estate.  I've found that when you respect yourself and your family, others will do the same.  People will only be rude and intrusive if they're allowed to do so.

Apr 26, 2017 07:45 AM
Rainmaker
887,633
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

We don't. You have to set boundaries with clients. You have to set boundaries with people.

Apr 26, 2017 07:23 AM
Ambassador
3,036,927
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I believe it is all about setting expectations with clients ... up front. And we agree, for example, if you call me at 9pm I will most likley not pick up the call. 

Apr 26, 2017 06:56 AM
Rainmaker
882,261
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

If you don't answer, the next agent will.

Agents have drank the Kool-Aid they sell.

Believe their own lies.

It starts with those who buy Internet leads. "Respond in 9.6 nanoseconds and conversion rate increases 80%. It ends with which agent can devalue themselves the most by reducing their value to FREE.

When an agent suddenly realizes this is not sustainable for them, they start responding in a more responsible manner.

As Kathleen Daniels correctly stated, It's about setting expectations. That is different that dictating behavior. 

Agents need to invest their energy clearly into the 20% that pays off and leave the rest to their systems.

Even if an agent focuses on the 90 day market, they are not required to let everyone jerk their chain. What they do is allow the citizen to invest more deeply and focus on the 20% that is important.

Apr 26, 2017 07:36 AM
Rainmaker
5,524,500
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Karen,

Those who think they will miss out do.  They miss out on living their lives and enjoying their families, friends and their lifestyle.  How sad is that?

One has to realize that this is not a 24/7 business, no one is in danger of dying or bleeding to death.  A

Apr 26, 2017 07:26 AM
Ambassador
4,557,465
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

As Kathleen Daniels says it's about setting expectations up front and if you don't you are in trouble.

Apr 26, 2017 07:10 AM
Rainmaker
1,716,018
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

You are conditioned to think that way. It's been proven that people that set time boundaries with their clients do not have less business. They just do more business within a set amount of hours.

No calls after 7pm for me & I tell them straight out 'I'm an old lady & have to have a cut off time'.  or I say flat out 'I'll be in my jammies' & say nothing more which means don't you dare call after 10pm.

There isn't anything that needs to be talked about really after business hours if you think about it. Why beat something to death when the attorneys have to settle it? They have regular business hours right?

Apr 26, 2017 06:57 AM
Rainmaker
3,321,246
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I used to think that, but now no longer. I work manly by referral and explain to all my clients my hours, time, epectations etc when they hire me

Apr 26, 2017 08:28 AM
Rainmaker
1,157,485
FN LN
Toronto, ON

Not all agents think that way.

Apr 26, 2017 07:19 AM
Rainmaker
2,020,150
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Buyer Agents are under more pressure

Apr 26, 2017 07:03 AM
Rainmaker
3,995,106
Richard Weeks
Dallas, TX
REALTOR®, Broker

That is a business decision.  Not everyone works like that.

Apr 26, 2017 06:59 AM
Ambassador
2,563,831
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

   I have a life outside of real estate.  My wife.  Church.  The beach.  Road trips around Florida.  I don't want to miss out on those things!

Apr 26, 2017 06:32 PM
Rainmaker
290,569
Allie Angeloni
Long Realty - Oro Valley, AZ

I don't believe we all think we have to be 'on' 24/7 Karen Jones Lewis, MBA, Realtor.  Many have a cut-off time in the evenings, and some are off on Sundays - all family and/or personal time.  We do take calls, as many of our snowbird clients live in a different Time Zone (HA!), and are not local.  We also have a wonderful back-up person if we are out of the area/state that can assist.  We need to find what works for us, so that we too, can have A Life.  :)

Apr 26, 2017 01:09 PM
Ambassador
3,986,660
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I don't. I am not afraid to let a call go to voicemail or to answer it the next morning. If I lose some business as a result then it is probably with no patience that I don't want to work with anyway.

Apr 26, 2017 06:34 PM
Rainmaker
548,950
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

Some of the best advice I heard early on in the business was to let your clients know times you are NOT available for them - that you have another appointment. That appointment could be personal time for yourself or your family, but your clients don't need to know this. Setting boundaries can keep you sane!

Apr 26, 2017 02:56 PM
Rainmaker
4,053,919
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I have never worked 24/7/365 and I don't take phone calls after 6:30pm unless in negotiations or unless a long distance client makes an advance appointment with me. I also don't take phone calls befor 9:00am unless I'm negotiating. I don't know why agents think they need to be available 24/7. I set expectations up-front with my clients as to my availability and have never had an issue. If someone has an issue, they need to work with another agent.

Apr 26, 2017 08:30 AM
Rainmaker
6,540,549
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Prospects expect you to be responsive. If not, they move on to another agent.

Apr 26, 2017 07:10 AM
Ambassador
5,357,189
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I have voicemail and email for a reason, I answer only when I choose.

Apr 26, 2017 06:58 AM
Rainmaker
5,571,310
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I did take all calls.... I owed that to my builders.... they had a tremendous amount of money on the line.... it was my job to make sure the deals flowed.... and I did...and I took all calls... that's good service.... just my opinion, but I owed it to everyone who listed with me...not only new home builders, but the majority of my inventory was new construction....

Apr 26, 2017 06:52 AM
Rainmaker
1,867,185
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

It is the professional thing to do.

Apr 26, 2017 08:18 PM
Rainmaker
3,985,837
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

WE have to work longer hours because we have a society that is and instant gratification  so if you don't answer your new client just went to your competitor

Apr 26, 2017 05:48 PM
Rainmaker
4,173,751
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Susan Emo has exactly the perfect answer. Set your boundaries they will respect your time, expertise and family time..I promise!

Apr 26, 2017 05:10 PM
Rainmaker
524,436
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

I am a "natural" workaholic and love to work, so I do my best to take all calls, however, I also have control of the off switch and if I am with family or just not wanting to take the call, I let it go to voicemail.  That's what it's for right? 

Apr 26, 2017 02:36 PM
Rainmaker
818,317
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

You don't have to, it's your choice.

Apr 26, 2017 01:00 PM
Rainmaker
2,634,031
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

This is a customer service business that charges premium fees and people are starting to realize that more and more as to what their money can buy

Apr 26, 2017 09:39 AM
Rainmaker
1,707,423
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I vacation at least 30 days out of the year and will probably up that to 45 this year. The red badge of real estate courage is not 80 hour work weeks, if you do that you are doing it wrong.

Apr 26, 2017 08:37 AM
Rainmaker
4,799,481
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

We don't have to.  And, we may lose some business, but might also gain.

May 01, 2017 05:39 AM
Ambassador
4,312,753
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Karen Jones Lewis, MBA, Realtor - they call us 'anytime' because we let them!

Apr 27, 2017 11:07 PM
Rainmaker
1,380,283
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

I set limits.  I don't respond unless I want to or it's emergent after 7pm.  I may check the email though, since it comes to my phone.  If it's an active transaction related, then I'll take the call.

For us as a "mom & pop (and son)" company, we don't have someone to take the day to day calls when we go on vacation, so we have to do it.  Usually check email once or twice a day at the hotel.

Apr 27, 2017 10:11 AM
Rainmaker
4,882,878
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Over the last few years, I have been diligent in letting my clients know of my work hours.    Unless something is critical, I do not deviate from them either.

Apr 27, 2017 08:07 AM
Rainmaker
915,773
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

I know right? I did similar - my husband put his foot down and now I only answer late calls if I know who it is!

Apr 27, 2017 06:06 AM
Rainmaker
598,659
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

When building a business, it's important to be available for clients. With real estate, clients needs us during the nights and weekends. Eventually you can learn to slow down, regulate your hours, and occassionally say no!

Apr 27, 2017 05:47 AM
Rainmaker
1,213,561
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Most Realtors have no business experience, they have job experience. They have no boundaries. We all go through it I suppose, I did. I'm divorced due to it. No more. Happily re-married 15 years and taking regular days off and vacations-no work time off by the way.

Apr 26, 2017 09:41 PM
Ambassador
4,200,509
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Well, Karen,  I think it's inherent that we want to help everyone - but, the reality is, we simply can't.  If we try, we have no life outside of our businesses and that's certainly no way to live. 

I think the longer we're in the business, the better we get at prioritizing those calls. I will say the OCD in me loves having them all addressed and being completely 'caught up' but, it's not healthy and I am in a constant struggle with that. Just FYI, the OCD is losing at the moment!!  LOL

Apr 26, 2017 07:24 PM
Rainmaker
4,156,948
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

As the years go by my hours are more limited!

Apr 26, 2017 02:02 PM