It depends on your target audience.  The older senior citizens will not be as comfortable with the latest tech as, say, the millennials.   You need to be able to serve those you do business with.  It might mean being a bit of a chameleon.  

I don't think keeping up with technology has ever cost me prospects or clients Mark Menendez . Expanding ones horizons always expands ones base.

Mark,

I think that one has to be adept at adapting for each situation.  I have met many of the younger genration that prefer to be tech ignorant.  A

My clients want to know one thing: RESULTS

It has helped me with documentation management, more efficient and time saving.

You still need to communicate in ways that are comfortable for your prospects and your clients. There are many who have limited internet skills.

We are digital and paperless but savvy enough to adapt to the client's needs. I'll print the whole file and sit in their living room and explain page by page, or simply email, Docusign and Zoom meeting you online. We serve all like first class passengers on our airline!

Richie Alan Naggar Ditto 

That's really a great question. I find myself talking less face to face or on the phone now. Between email & texts they would never hear my voice.

There are still people that would prefer a hard piece of paper to mull things over in their decision & I still respect that.

Lots of fancy things but will they get you the job? Possibly just eye candy for those that are less qualified?

It has helped way more than hurt. 

Neither. As others have said you adapt to your client. Just more tools to choose from.-Kasey

You still have to be prepared to go either way with emphasis on technology when possible.

I think you need to use both today....not every client is tech savvy, especially when you work with the elderly....

Some clients are techy, some are not, we work with both.

I feel like it helps me manage my business better and almost all of my clients adapt and appreciate I am tech savvy.

We have to adapt or die. We accommodate older clients the old school ways, but younger people need us to keep up with changing technology. And our agents have to do this as well. We never fax anymore (except to government offices). We utilize electronic signatures, electronic file storage and all the use of the internet to be found. 

  It has helped infinitely.

  When I do encounter someone who is technically-challenged, I walk them through the deal with snail mail, Fax, whatever it takes.

You will know when to roll out the high tech savvy business practice by reading your client. If they are sitting in the car with both phones or ipad minis burning up you know time to rock and roll with high technology! If you've got a lisitng appointment with a "greatest generation" or older Boomer and they resemble a scene out of "That 70's Show" then use the Mini as a show and tell device. Docu-sign? Probably not. I'm a big beliver in "mirroring". However, if the high tech millenial market is for you then you are already there!

The key is being flexible in your use of technology depending on the client and their needs, interest and knowledge. Not everyone is tech savvy nor wants to be.

I do both. If I have clients who don't have email or cell phones (there are still a few!), I do everything manually. Whatever works!

Mark Menendez - I'd say, it saves time for sure.

Already did that.

I have had clients who didn't own a computer.  Some didn'thave an email address. Nor a cell phone.

If serving consumers who want to work with us is the goal -- we must adapt our way of doing business.  

If the goal is to only work with certain types of consumers, that's another choice.

I've alienated no clients. They expect it.

I do both.

Yes, I like being paperless, makes life much easier. I do not think it can help to win business because everyone expects you to be mobile and digital, you can loose business if you do not provide high tech service to those clients. 

High tech is expected from us, even if some of our clients are not

It has helped me be more efficient and allows me to do more business - because it saves so much time. That said, I do still have clients who don't 'do technology' and I am more than happy to accommodate them the old-fashioned way!

I am with Carol Williams on this.

How about realtor less online purchase?

Until you win the bid there is no paperwork. If you won bidding and want out, you lose $2500 deposit. The runner up gets the house.

Bob "RealMan" Timm  nailed this one!

No, I have the tech and I also have the paper.  Why?  Tech fails more often than paper and pen and is not as flexible when you're in the field.

paperless allows more time to spend time clients

Definitely has helped

Mark Menendez You have to adjust to the clientele's needs who you are working with. Not everyone is tech savvy.

Technology is just one tool to use in this business, and those who rely on it alone without service, are losing business to us who are offering good service

I still do both with having a variety of clientele both techy and non-techy.

Hasn't caused any issues for me. I'm adaptable.  Will work with paper and pen as well as electronic documents. 

I don't think it has hurt my business. I find out from the beginning how clients want to communicate. I have an 83 year old seller who likes to text to communicate.

No

I agree with Carol Williams. It really depends on the audience. Our millennial clients love our tech savvy company. Older clients need a little more paper and less blue screens.