Special offer
Karen Van Ness (Ranch and Village Homes)

Spam prevention
Rainmaker
953,617
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

Legal and possibly court action! Been having some fun with some court action of my own!

(This is of course after doing the obvious things)

Sep 11, 2017 11:41 AM
Rainmaker
2,781,153
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

A demand for funds is step number one. Step 2, an attorney letter. Step 3, you must decide if it is worth it to pursue. Meanwhile, you can blog and post about this company including yelp and it may cause them to choose another name but refund your money? Who can say?

Sep 11, 2017 05:21 PM
Rainmaker
3,986,258
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Try calling the credit card company and void out the payment

Sep 11, 2017 04:01 PM
Rainmaker
5,583,278
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Pete Xavier with X Group Real Estate Advocates is right.... you don't have many options!!  it's always wise to know who you're dealing with.... Nestor & Katerina Gasset (katerina) is the one I would use to create a website.... she does a great job ..... many on ActiveRain have used her ....

Sep 11, 2017 11:45 AM
Ambassador
5,229,945
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Attack them (with TRUE FACTS ONLY) via social media - the cheapest way to get them to notice. If no results, hire an attorney.

Sep 11, 2017 06:35 PM
Rainmaker
1,844,271
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

You could get on FB or G+ & beat them up over their business practices. That would lessen any future business from these rip off artists.

That really isn't that long for a check ....

Sep 11, 2017 05:28 PM
Rainmaker
96,628
Robert Newman
Inbound Real Estate Marketing L.L.C. - Buffalo, WY
Creating Enduring Online Marketing Results

I might be able to provide some insight. Which company?

Sep 11, 2017 02:08 PM
Rainmaker
5,216,381
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

File a complaint with your credit card company. If you paid by check, depending on the amount, file a claim in small claims court. They will need an attorney to answer or you will get a judgment. Cheaper for them to refund your money! 

Sep 11, 2017 01:19 PM
Rainmaker
1,239,801
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

threaten to file complaints to BBB etc... eMail, calling them yell at the phone ...

Is the office is Houston or Florida?

Sep 11, 2017 12:29 PM
Rainmaker
4,882,355
Richard Weeks
Dallas, TX
REALTOR®, Broker

Perhaps a demand letter from an attorney.

Sep 11, 2017 12:27 PM
Rainmaker
1,045,440
Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

I've got this one  —I've got your back!

If you paid by credit card... contact your credit card company directly and explain why they should issue a refund. 

Sep 11, 2017 12:26 PM
Rainmaker
711,852
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

There are so many scammers out there. I contracted with a well known company several years ago - and they published my incomplete and unapproved website without my permission!  I escalated the complaint up the corporate ladder and got my full refund - but it wasn't pleasant.

Sep 11, 2017 12:19 PM
Rainmaker
1,525,616
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I hate it when this type of thing happens.  Good luck!

Sep 11, 2017 12:13 PM
Ambassador
5,048,883
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Sounds like court action may be needed. Did you use a credit card? You can file a complaint through them

Sep 11, 2017 11:51 AM
Rainmaker
7,835,407
Roy Kelley
Retired - Gaithersburg, MD

You may need to have your attorney take action on this.

Sep 11, 2017 11:15 AM
Rainmaker
2,071,025
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL

Sorry to hear that. 

I hope you got your money back.

Sep 19, 2018 08:19 PM
Rainmaker
1,598,452
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

Strange. 

Did you get your money back?

Sep 19, 2018 08:05 PM
Rainmaker
5,868,472
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Hiring an attorney to send a threatening letter, and hope it ends there.

Sep 15, 2017 05:53 PM
Rainmaker
4,936,033
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good Luck.  I would have to say small claims course, What was the name of the company

 

Sep 14, 2017 09:56 AM
Ambassador
3,043,162
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

If they had you sign a cancelation order on 8/31- it can take up to 4 weeks to get your money refunded depending on their banking system and how they process refunds. What you can do is to call your credit card company and issue a dispute on the payment, send them your signed agreement to cancel. They will then contact the vendor and ask them to answer the dispute. You have the evidence that it was cancelled. 

Sep 12, 2017 02:23 PM
Rainmaker
989,652
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

BBB, credit card company, consumer affairs, state District attorney... etc.

Sep 12, 2017 11:37 AM
Rainer
509,449
Susie Kay
Ultra Real Estate Dallas Fort Worth - Plano, TX
North Dallas Specialist

I would not honor their credit card charge.  Post a complain about them on line to as many website as you can.  Shame on them!

Sep 12, 2017 10:53 AM
Rainmaker
4,800,082
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Small claims court may be your best option.  Threatening with lots of social media posts may work also.

Sep 12, 2017 07:46 AM
Rainmaker
1,725,996
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Write a review of them here under Product Reviews. That is sure to get their attention

Sep 12, 2017 07:34 AM
Rainmaker
3,071,489
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

William Feela nailed this one!

Sep 12, 2017 05:33 AM
Rainmaker
911,228
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

Was a contract involved? If so, that will dictate how you proceed.

Sep 12, 2017 05:14 AM
Rainmaker
4,319,419
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Karen Van Ness - call them and if not, complain to BBB.

Sep 11, 2017 11:45 PM
Rainer
427,257
J.R. Schloemer
Kentucky Select Properties - Louisville, KY

I hope you paid on an AMEX card. They seem to be really good about taking care of these pesky situations.

Sep 11, 2017 07:36 PM
Ambassador
6,393,154
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Cancel it with your credit card company, not worth your time to go around in circles or sue them.

Sep 11, 2017 06:43 PM
Rainmaker
643,995
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

you do not mention how the payment was made in the first place, if credit card, you should be able to get it reversed without waiting for them to refund. if paid by check, a demand letter sent certified mail may prompt a quicker response.

Sep 11, 2017 06:35 PM
Rainmaker
3,988,007
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

There is always the threat of a law suit but my guess is to keep applying pressure and you will get your refund.

Sep 11, 2017 05:07 PM
Rainmaker
4,434,127
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Sep 11, 2017 04:55 PM
Rainer
216,904
Sharon Altier
Coldwell Banker Realty - Elmhurst, IL
Luxury Property Specialist, CSC, SFR

BBB report and sometimes local news outlets offer help; in exchange the story.  Of course, this is assuming you have exhausted other routes (in writing). Contact credit card company and complain as well.  Good luck!

Sep 11, 2017 02:38 PM
Rainmaker
5,772,575
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Karen,

You have great suggestions here.  What exactly happened, and I had heard of a similar situation with another agent, Sorry to hear that this happened to you.  A

Sep 11, 2017 01:00 PM
Rainmaker
900,128
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Good luck!

Sep 11, 2017 12:55 PM
Rainmaker
1,712,676
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I typically pay with AMEX which allows me to dispute charges. I havw yet to have a company reverse it. Check with your credit card company.

Sep 11, 2017 11:54 AM
Rainmaker
5,104,931
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

You may need to file a legal suit.

Sep 11, 2017 11:35 AM