When a "problem" occurs - go straight to the top.  Very difficult for a CEO to ignore an issue when it can be proven it was brought to their attention.

No, I would NOT lose a transaction....there are clients involved.... but I would share my thoughts about that escrow company and make recommendations for another.... 

Absolutely not, just make sure you are on top of things and everything is running smooth so you don't have an issue at closing. Never give up....

There was an escrow officer I did not like, drug of choice for all the old timers. She interfered in things that weren't her business, played favorites. I tried to be cool, but something was off about her. Finally, after enough was enough, I went over her head to the regional and got one transaction moved to a different branch with a different escrow officer. She was livid.

Fast forward about a year. She went down for embezzlement and fraud, ended up doing time.

Sometimes you can't avoid dealing with an escrow company that sucks, and have to take one for the team. When you have the power, though, control that aspect of the transaction and it will make life easier for everybody.

No I would not, do all the work to make a deal and then walk away at the end?

Not a chance! I would work through it. Not to say I would ever use them again, but they will not mess up my transaction!

Do you mean 'Would I abandon those who hired me because a rogue element has entered the scene?"

No.

I was hired to protect them, That protection may include changing title companies or detailing the risk/danger that lies ahead. 

However, I would double down on CYA.

I would not.  I do not have any issues escalating or filing complaints which 99% of the time takes care of the problem.

EXACTLY what Barbara Todaro said. They WILL (the clients) listen to you, especially when you share a horror story of a past experience with them!

No but I would definitely be on my toes and in contact with someone at the top if there were issues.

We don't use Escrow companies here, our clients use laywers for their real estate transactions.  It is up to the client to select their own attorney to handle it... I don't get involved in that part of the transaction.  

Commitment must rise above challenge...richfuscious

Most likely not, but I would be very vigilant.

No, we are an attorney state here so my opinions mean jack ____.

Escrow companies are clients choice not mine.

That's a hard question for me to answer, Paul, because we use attorneys in NC and SC and I always have input into whom we will use for settlement. And sellers and buyers do not need to use the same settlement attorney. I have "fired" attorneys who did not perform and never used them again.

yes sir, I won't lower my standards

I like local real estate lenders, title companies, insurance agents or home town attorney based deals. I try very hard to avoid using gypsy, no sticks and bricks in our small town economy. They come carrying home made pies, anything to get the business. The further from our area lenders also get poor turn around with appraisal requests due a shortage of Maine real estate appraisers. Push local. Or there won't be a small Maine town.

No..but I would put them on notice and inform my client......

no - I would explain to my client that I am going to monitor the process very carefully and ask the escrow company for a contact whom I can go to. 

No, but there are agents and companies known for being unethical (heck, they did time in prison for fraud and are back selling real estate again) and those I wouldn't work with.  A bad escrow company, I wouldn't loose a deal over it, but I'd set the expectation bar really low and then ride them like a jockey rides a horse.

No..its not fair to the clients..I'd talk to the other agent and let them know of past issues and if they still won't budge go right to the top and let them know you'll be watching every move!!

Paul S. Henderson, REALTOR®,CRS, business first!

 No.  But I'm documenting everything that happens.

I just learned to make sure to be on their butt about everything. If the buyer or seller insists on using them, I need to deal with it like the professional that I profess to be.

Paul,

I would not lose a transaction.   As agents we are hired to make it happen.  I would find a way to make it happen as Candice A. Donofrio suggested as well as Tony and Suzanne Marriott, Associate Brokers did.  A

Probably not, but I would request to use another. IF that didn't work, i would absolutely stay on top of every detail to try to alleviate any potential problems up front.

If it was an ethics issue, I would let the other agent know why I would prefer to work with another suitable party instead.    Tough call.

In my title company business I have told realtor clients not to send me a buyer who is using a certain mortgage broker.  His deals never close on time and it is always someone else's fault, (according to him).  Often he blames one of my processors.

I would rather give up the business than hurt my reputation by being even remotely linked to him.

I neither work with escrow companies I loath nor lose the deal-not sure why you'd have to lose the deal? Typically I choose the escrow company as a listing agent and or counter for mine as a sales agent.

Paul S. Henderson, REALTOR®,CRS, No, I would not. Our job is to hold everyone associated with the transaction accountable to insure a successful closing.

A transaction is a transaction. Some are easy and some are harder. But when they close, you get paid. Isn't that the whole point? Never give up.

I have a few that I think are less than the best but probably would object and go forward if it stays there.

No, but I would stay in close contact with them, checking and doublechecking.

No, never. 

Escow company in our area - Title Company. 

Paul. 

I have never experienced it. 

Reading the answers to understand what happened. 

12/19/18

No.

No, I would not lose a transaction for my client, and would be very aware of a problem escrow company.  I would be 'on top' of that company every step of the way - take nothing for granted, and follow up any and everything in writing Paul S. Henderson, REALTOR®,CRS,. 

It is not my call but for the seller and buyer to decide. It is my duty to share concerns with my client but it is not my final say.

I would not loe the sale.  I would explain t omy clients why and if they still wanted to use them I woul d have them sign a waiver making me free of any issues that come up.

Depends on what the issue is with them.

Nope. I would sort it out.

No would not lose a transaction before I has problems before, just aware I may have to ride them like a bad pair of underwear.

No, i would not lose one, but can say that some franchises are now getting into their own or affilated closing companies and they are not so nice to other agencies. At least here in NH.