Ellen Lorch, Realtor®, Paralegal (Berkshire Hathaway HomeServices Fox Roach REALTORS)

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Ambassador
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Fred Griffin Tallahassee Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

  Reply to email >  "Thanks for contacting me.  I will call you.  My phone number will show on your Caller ID as 123-456-7890.  Talk to you soon!"

Spend 10 to 15 minutes:  Look up her house on MLS, NAR RPR, Property Appraiser, Tax Collector, Zillow, Realtor.com etc.  Find out everything you can about the house.  When did she buy it.  What year built?  Square feet.  What else is selling in the neighborhood.  Who else is on the Deed?

5 tp 10 minutes:  Find out everything you can about Cousin.  Internet search, Public Records, Property Appraiser, Intelius, etc.

 

 Then Call her. 

      "Hi, Cousin. Thanks for contacting me.  I understand that you want to sell your house... tell me more.  What do you need to do?  How soon?  Tell me about your house.  We can meet this afternoon, or would Monday work better for you?"  

Dec 29, 2018 07:36 PM
Ambassador
4,090,382
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Hi Jane!

It's wonderful to hear from you - Joann said you would be reaching out. Please let me know when a good time would be for us to have a phone conversation to discuss selling your home. Feel free to give me a call or text me at _____. 

I look forward to working with you."

And, be sure to thank your client (I prefer a phone call) for the referral and let her know that you've reached out to her cousin. I also say that I'll let the referral partner know when I've heard back from the cousin. 

Dec 29, 2018 08:15 PM
Rainmaker
3,955,009
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Thank you for the email. When are you available to meet to discuss your plans?

Dec 29, 2018 07:25 PM
Rainmaker
868,249
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

What did she say?

Get the information on the house. Do as much research as you can. Email her back and say I'm looking forward to helping you. I will call you @ X time. If that is not convenient, let me know a convenient time to contact you. Talk soon!

Dec 30, 2018 04:31 AM
Rainmaker
938,989
Diana Zaccaro
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

What was the content of her email? That will help determine how you respond.

Dec 29, 2018 07:50 PM
Rainmaker
1,650,431
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Thank you for calling. When can we get together?

Dec 29, 2018 07:15 PM
Rainmaker
1,596,476
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

Fred Griffin gave great answer. 

Happy New Year!

Dec 29, 2018 11:23 PM
Ambassador
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Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I enjoyed Fred Griffin answer

Dec 29, 2018 08:59 PM
Rainmaker
406,791
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

Find out how motivated they are to sell and secure an appointment to preview the property ASAP.

Dec 29, 2018 07:50 PM
Ambassador
1,800,783
Alan May
Jameson Sotheby's International Realty - Evanston, IL
A moving experience!

Largely depends on what their email says.

Dec 29, 2018 07:23 PM
Rainmaker
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Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

thank you so much for the referral.... I will service their listing with the same enthusiasm, professionalism, focus and discipline that I provided to you... 

Dec 30, 2018 05:26 AM
Rainmaker
1,788,897
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

If the cousin included a telephone number in the email, I'd call and say "I'd love to help"

I like Fred Griffin 's suggestion also!

Dec 30, 2018 02:48 AM
Rainmaker
2,062,259
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

Many good answers, Fred said it all.

Dec 30, 2018 12:31 AM
Ambassador
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Pick up the phone and schedule a time to meet and get started.

Dec 29, 2018 08:25 PM
Rainmaker
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Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

Thank you, thank you, thank you.

Dec 29, 2018 06:59 PM
Rainmaker
709,204
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

One, call your client and be thankful and grateful for the referral. Two, call your new referral client immediately, do an introduction over the phone, and arrange for a personal meeting ASAP. Sound professional and calm - talk like you don't need the business. Do your research (critical). Bring your marketing materials, dress to kill, AND bring a listing contract with you.

Dec 30, 2018 09:17 AM
Rainmaker
4,017,012
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Fred Griffin saved me a lot of typing.

Dec 30, 2018 04:59 AM
Rainmaker
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Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

The current client:  "Thank you very much for the referral.  I'll do a great job for your cousin."

The cousin: use what Fred Griffin said.

Dec 30, 2018 10:47 AM
Rainmaker
867,714
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

 Reply with thankfulness for the referral from the cousin and express your desire to meet and discuss the sale of their house. Fred Griffin has provided some excellent additional information. Your broker or mentor are additional resources to guide you.

Dec 30, 2018 09:42 AM
Rainmaker
665,453
Peter Testa
Nationwide Homes - Danbury, CT
PETER TESTA

I'd save the more in depth conversation for when you speak on the phone or meet. On email I would just thank her for contacting you, say something nice about your current sellers & let her know you can definitely sell her home.

Dec 30, 2018 06:59 AM
Rainmaker
1,696,989
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

I'll be right over .....

Dec 30, 2018 06:51 AM
Rainmaker
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Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

What Fred Griffin said.

Dec 30, 2018 05:58 AM
Rainmaker
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Richard Weeks
Dallas, TX
REALTOR®, Broker

"When can we sign the paper work so I can start marketing your house and get you the most money in the shortest amount of time?"

Dec 30, 2018 05:53 AM
Rainmaker
3,296,977
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I always thank them then get a number to speak to them as soon as possible. Then set up a meeting as soon a spossible to meet them, see the home and sign them up

Dec 30, 2018 05:25 AM
Rainmaker
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Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

You have great answers...A

Dec 30, 2018 11:33 AM
Rainmaker
806,727
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Get some info about her and speak from the heart.

Dec 30, 2018 10:21 AM
Ambassador
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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Just be real and genuine ... 

Dec 30, 2018 09:59 AM
Rainmaker
6,365,174
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Schedule an appointment.

Dec 30, 2018 09:46 AM
Rainmaker
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Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

 Call right away.

Dec 30, 2018 07:39 AM
Rainmaker
4,799,306
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Set up an appointment.

Dec 30, 2018 06:29 AM
Rainmaker
2,610,050
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I am at your service how can I help you? Here is my contact data/instructions

Dec 30, 2018 06:25 AM
Rainmaker
2,013,670
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Your first goal is - To get in the Door !!! Call for an appointment

Dec 30, 2018 06:22 AM
Rainer
240,017
Jason Potrzeba
Webster Bank - Providence, RI
Mortgage Banking Officer

Being grateful for the referral is a great approach. Then proceed to treat this new seller in the same way that help generate this referral.

Good Luck!

Jan 28, 2019 08:40 AM
Rainmaker
4,732,180
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Fred has done a great job with his advice.  Good luck on this sale.

Jan 02, 2019 06:44 AM
Rainmaker
3,833,632
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Thank You so much.  I will take care of your cousin like they are my family as I do for all my clients.

 

Dec 31, 2018 12:58 PM
Rainmaker
714,938
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

Congratulations!

When is a good time to meet?

Dec 31, 2018 07:09 AM
Rainmaker
1,623,872
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

Go for the appointment, but do not go empty-handed. Bring a marketing plan, CMA, market stats and be aquainted with the target property attributes.

In answer to your question, "When would it be convenient to meet you at your home?"

Dec 31, 2018 05:25 AM
Rainmaker
2,058,765
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

I hope the new listing to be seller likes the referral cousin. Be prepared for everything as you get right back to the new listing prospect and don't just email a hurried one sentence email and put it off. Round up the property propaganda data on the address, vet the seller on social media, zip up the bullet proof vest and make it cover me, I'm going in. Bring extra weapons once you learn this is a hardened FSBO who has chewed up and spit out three previous real estate agents / brokers / REALTORS! And you may not take this listing, if you can not help because the seller has unrealistic expectations. Work with sellers that do you can partner with successfully for front and center box row seats to a real live real estate closing.

Dec 31, 2018 03:58 AM
Rainmaker
3,985,771
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Something that says Thank You

Dec 30, 2018 09:13 PM
Ambassador
3,400,177
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

A great reply: Thank your current sellers and find out as much as possible. Neighborhood, why are they moving, time frame etc. Do your research on sales in the area. Google the property, Go to Z, check the MLS to see if they were ever listed before etc...

Pick the phone and start a conversation. This is a perfect referral..go for it. Hoping you will share your new listing with us soon. All the best!

Dec 30, 2018 07:22 PM
Rainmaker
512,674
Dan Tabit
Keller Williams Bellevue - Sammamish, WA

Hi Ellen, 

Welcome to AR.  I would say, "I'm excited to schedule some time with you to see your home and map out a plan.  I'm grateful your cousin recommended me, I plan to do a great job and be worthy of their recommendation. When is a comfortable time to get together for you guys?" 

Dec 30, 2018 07:01 PM
Rainmaker
4,433,483
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Dec 30, 2018 06:11 PM