EUREKA!!! What if All Realtors Provided Nordstrom-Level Customer Service? Share Ideas on ActiveRain!
By Melissa Brown, Realtor - South Charlotte NC Homes for Sale
(Helen Adams Realty)
I had a EUREKA moment yesterday when shopping at Norstrom at Southpark Mall in Charlotte, NC - I thought "What if ALL Realtors Provided Nordstrom-level customer service to ALL of their clients?" Now THAT would quickly move us real estate agents up higher in customer approval ratings! Although I always strive to provide the best customer service as a listing agent and a buyer agent, the Nordstrom model hardly has a peer, IMHO. If you've ever shopped at Nordstrom, I would bet that you've experienced a "Nordstrom moment." Here's what happened to me recently: On Black Friday, my sister and I went shopping at Nordstrom. We happily tried on clothes, enjoying each other's company as much as the shopping experience. I finally found a pair of jeans that actually looked pretty good on this 5...
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