Here’s where you’ll find a community willing to share their experiences with everything from computers to coaches and
from contact management software to virtual assistants. If there’s a real estate-related product or service, we’ll
have reviews for it.
Consider this patch of ActiveRain real estate your water cooler. Gather around it and talk to you colleagues – get and
offer advice. We hope this will be a forum for both teaching others about what you know and for learning from the rest
of the ActiveRain community.
What products or services work for you? Don’t be shy -- we’d love to hear all about them and spread the word to
help all ActiveRainers move on to the next level in their businesses.
QSC is revolutionizing the way professional services are delivered by helping consumers and service professionals align their interests so that each can experience the most beneficial outcome.
In the best of all worlds, identifying the common goals of consumers and service professionals starts with defining and understanding consumer interests:
High service value (relation between price and quality)
Great service experience and satisfaction
Professional accountability (service providers performing as promised)
Consistency (being able to count on a particular service outcome)
Responsiveness to requests and when things go wrong
The alignment of interests and achieving mutual goals can be optimized when a real estate service professional takes a disciplined approach to service delivery, follows a service process, sets and meets expectations (through use of a service guarantee), and manages that service process and the service outcome through to its conclusion and beyond. Performance assessment and customer feedback are essential factors.
In turn, by creating a customer experience that meets or exceeds consumer needs and expectations, the real estate professionals can achieve their own goals and what is most important to them, including:
attracting an increasing number customers
maximizing repeat customer and referral business
creating a superior professional reputation
gaining competitive advantage and competing on the basis of a better value proposition
QSC has established itself as the premier advocate of quality service delivery in the real estate industry and has recently branched out into other professional service industries, delivering resources, tools and critical information to consumers, professionals and others.
Turning the promise of superior service into a measurable reality is a win-win scenario for consumers, real estate professionals, business owners and industry leaders.
"RatedAgent.com and affiliated sites are owned and operated by Quality Service Certification, Inc. (...
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"RatedAgent.com and affiliated sites are owned and operated by Quality Service Certification, Inc. (QSC) and Leading Research Corporation (LRC). Consumers participate free of charge, by using the site to find and select a Real Estate professional and/or by filling out a survey after completing a transaction with a participating agent. Your feedback will help other customers make better, more informed decisions. For over a decade we have been offering independently validated consumer generated Agent Ratings for free." Key words here are "for free". Definitely worth a closer look!
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This is the very first time I've heard of any certification that involved service quality, and I thi...
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This is the very first time I've heard of any certification that involved service quality, and I think it is really long overdue. So many of the courses that are offered focus on productivity, which is of course very important for any real estate professional. But this covers how we get out clients to the finish line with a focus on their customer experience.
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Another item in the never ending quest for dead links among ActiveRain product reviews, to include o...
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Another item in the never ending quest for dead links among ActiveRain product reviews, to include obsolete technology, apps of every variety and assortment and bellied-up business. It's a lackluster task, but someone's got to clean up this mess. If you come across a dead link submit a comment and alert the community at-large so that perhaps, one day, a small amount of web space will be recovered for the good of humanity and the real estate business. If the link is now active please update the info in your review.
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I'm not a fan of certifications and designations outside of what you license requires by law. Anythi...
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I'm not a fan of certifications and designations outside of what you license requires by law. Anything outside of a thorough understanding of what is required or mandated by the laws of you local real estate commission is not my cup of tea. Quality Service Certification's site is more cheerleading for the downtrodden in the industry. Along with client surveys, the company has a fee-based online program to certify you for the designation.Dumping down the integrity of the industry in order to raise the bar of integrity for the professionals who strive to uphold it's purpose is a hard-sell that I don't buy. To quote from Mr.Romito's pages: "The service delivery process surrounding the real estate transaction does not offer the consumer a consistent, reliable, predictable service outcome and provides low level professional accountability." https://secure.qualitycertified.org/content/?page_id=107
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I took the class last year and paid $89 for it and we had to take a test at the end of the day. They...
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I took the class last year and paid $89 for it and we had to take a test at the end of the day. They were collected and we were told we would get an email within 2 weeks. About 10 days later, I got my email that I had passed and was able to log-in to the BPOR site and request my designation. It costs another $99 but then you have your designation as long as you are a NAR member in good standing. No renewals necessary like my ePro but more like the SFR. If you want to learn more about doing BPO's, then this class is for you and the bonus is the BPO companies will contact you to do BPO's for them.
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